Kuby/commandes/ticket_whitelist.py

import disnake
import re
from disnake.ext import commands
from disnake import ui
import json
import os
import asyncio
from typing import Optional
from src.logger import kuby_logger
import time
from datetime import datetime, timezone
from utils.premium import check_premium_tier

# Dictionnaire global pour suivre les renommages de salons
# Format: {channel_id: [timestamp1, timestamp2, ...]}
channel_rename_timestamps = {}

def check_channel_rename_rate_limit(channel_id: int) -> int:
    """Vérifie si le renommage va atteindre la limite de Discord (2 edits / 10 min)."""
    now = time.time()
    if channel_id not in channel_rename_timestamps:
        channel_rename_timestamps[channel_id] = []
    
    timestamps = [ts for ts in channel_rename_timestamps[channel_id] if now - ts < 600]
    channel_rename_timestamps[channel_id] = timestamps
    
    if len(timestamps) >= 2:
        return max(0, int(600 - (now - timestamps[0])))
    return 0

def log_channel_rename(channel_id: int):
    """Enregistre un renommage de salon."""
    now = time.time()
    if channel_id not in channel_rename_timestamps:
        channel_rename_timestamps[channel_id] = []
    
    timestamps = [ts for ts in channel_rename_timestamps[channel_id] if now - ts < 600]
    timestamps.append(now)
    channel_rename_timestamps[channel_id] = timestamps

# Chemins ABSOLUS
BASE_DIR = os.path.dirname(os.path.abspath(__file__))
DATA_DIR = os.path.join(BASE_DIR, "..", "data")
TICKET_WHITELIST_SETTINGS_FILE = os.path.join(DATA_DIR, "ticket_whitelist_settings.json")

# Créer le dossier data/ s'il n'existe pas
os.makedirs(DATA_DIR, exist_ok=True)

def load_settings(guild_id: int) -> dict:
    """Charge les paramètres de ticket pour un serveur"""
    if not os.path.exists(TICKET_WHITELIST_SETTINGS_FILE):
        return {}
    try:
        with open(TICKET_WHITELIST_SETTINGS_FILE, "r", encoding='utf-8') as f:
            return json.load(f).get(str(guild_id), {})
    except (json.JSONDecodeError, FileNotFoundError):
        return {}

def save_settings(guild_id: int, settings: dict) -> None:
    """Sauvegarde les paramètres de ticket"""
    data = {}
    if os.path.exists(TICKET_WHITELIST_SETTINGS_FILE):
        try:
            with open(TICKET_WHITELIST_SETTINGS_FILE, "r", encoding='utf-8') as f:
                data = json.load(f)
        except (json.JSONDecodeError, FileNotFoundError):
            pass
    
    data[str(guild_id)] = settings
    os.makedirs(os.path.dirname(TICKET_WHITELIST_SETTINGS_FILE), exist_ok=True)
    with open(TICKET_WHITELIST_SETTINGS_FILE, "w", encoding='utf-8') as f:
        json.dump(data, f, indent=4, ensure_ascii=False)

async def get_ticket_user_id(channel: disnake.TextChannel) -> Optional[int]:
    """Récupère l'ID du propriétaire du ticket de manière robuste (gère le lag de cache)"""
    import re
    topic = getattr(channel, "topic", None)
    
    # Tentative d'utilisation du cache (plus rapide)
    if topic:
        match = re.search(r"(\d{17,20})", topic)
        if match:
            return int(match.group(1))

    # Si le topic est vide ou ID introuvable, on tente de forcer un refresh via l'API
    try:
        # On utilise fetch_channel pour avoir un objet tout neuf avec le topic à jour
        refreshed_channel = await channel.guild.fetch_channel(channel.id)
        topic = getattr(refreshed_channel, "topic", None)
        if topic:
            match = re.search(r"(\d{17,20})", topic)
            if match:
                return int(match.group(1))
    except:
        pass
            
    return None

# ---- Admin: édition “question par question” (sans JSON) ----

def _load_whitelist_questions_file_payload() -> dict:
    """Charge data/whitelist_questions.json tel quel (legacy ou par guild)."""
    return _safe_load_json(QUESTIONS_DATA_FILE)

def _save_whitelist_questions_file_payload(payload: dict) -> None:
    os.makedirs(os.path.dirname(QUESTIONS_DATA_FILE), exist_ok=True)
    with open(QUESTIONS_DATA_FILE, "w", encoding="utf-8") as f:
        json.dump(payload, f, indent=2, ensure_ascii=False)

def _get_or_init_questions_for_guild(payload: dict, guild_id: int) -> dict:
    """Retourne un dict questions pour guild, sans modifier le format global."""
    if not isinstance(payload, dict):
        payload = {}

    # Legacy/global: on convertit à la volée vers format par guild
    if any(k in payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
        legacy = _normalize_questions_payload(payload)
        return {**legacy}  # caller gérera conversion globale

    g = payload.get(str(guild_id), None)
    if isinstance(g, dict):
        return {**g}
    return {}

def _ensure_full_questions_shape(partial: dict) -> dict:
    """Fusionne DEFAULT + partial (attendu par build_text_input)."""
    if not isinstance(partial, dict):
        partial = {}
    return {**DEFAULT_QUESTIONS, **partial}

# ---- Permissions Helper ----

def is_staff_or_admin(member: disnake.Member, guild: disnake.Guild) -> bool:
    """Vérifie si l'utilisateur a les permissions administrateur ou s'il est dans la whitelist du bot."""
    if member.guild_permissions.administrator:
        return True
    
    try:
        whitelist_path = os.path.join(DATA_DIR, "whitelist.json")
        if os.path.exists(whitelist_path):
            with open(whitelist_path, "r", encoding="utf-8") as f:
                wl_data = json.load(f)
            guild_wl = wl_data.get(str(guild.id), [])
            if str(member.id) in guild_wl:
                return True
    except Exception as e:
        kuby_logger.error(f"Erreur lors de la vérification de la whitelist pour {member.id}: {e}")
    return False

# ---- Admin: édition “question par question” (sans JSON) ----

def _load_whitelist_questions_file_payload() -> dict:
    """Charge data/whitelist_questions.json tel quel (legacy ou par guild)."""
    return _safe_load_json(QUESTIONS_DATA_FILE)

def _save_whitelist_questions_file_payload(payload: dict) -> None:
    os.makedirs(os.path.dirname(QUESTIONS_DATA_FILE), exist_ok=True)
    with open(QUESTIONS_DATA_FILE, "w", encoding="utf-8") as f:
        json.dump(payload, f, indent=2, ensure_ascii=False)

def _get_or_init_questions_for_guild(payload: dict, guild_id: int) -> dict:
    """Retourne un dict questions pour guild, sans modifier le format global."""
    if not isinstance(payload, dict):
        payload = {}

    # Legacy/global: on convertit à la volée vers format par guild
    if any(k in payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
        legacy = _normalize_questions_payload(payload)
        return {**legacy}  # caller gérera conversion globale

    g = payload.get(str(guild_id), None)
    if isinstance(g, dict):
        return {**g}
    return {}

def _ensure_full_questions_shape(partial: dict) -> dict:
    """Fusionne DEFAULT + partial (attendu par build_text_input)."""
    if not isinstance(partial, dict):
        partial = {}
    return {**DEFAULT_QUESTIONS, **partial}

class WhitelistQuestionEditModal(disnake.ui.Modal):
    """Modal pour éditer une question (label/placeholder/style/max/min)."""

    def __init__(self, guild_id: int, step_key: str, question_index: int, q: dict):
        self.guild_id = guild_id
        self.step_key = step_key
        self.question_index = question_index

        current_label = str(q.get("label", ""))[:100]
        current_placeholder = str(q.get("placeholder", ""))[:100]
        current_style = str(q.get("style", "")).lower() if q.get("style") is not None else ""
        current_max = q.get("max_length", None)
        current_min = q.get("min_length", None)

        self.label_input = disnake.ui.TextInput(
            label="Question (Libellé affiché)",
            custom_id="wq_label",
            style=disnake.TextInputStyle.short,
            required=True,
            max_length=100,
            value=current_label,
            placeholder="Ex: Quel est votre pseudo Epic ?"
        )
        self.placeholder_input = disnake.ui.TextInput(
            label="Exemple de réponse (Placeholder)",
            custom_id="wq_placeholder",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=100,
            value=current_placeholder,
            placeholder="Ex: MonPseudo123"
        )
        self.style_input = disnake.ui.TextInput(
            label="Style (short ou paragraph)",
            custom_id="wq_style",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=20,
            value=current_style if current_style else "short",
            placeholder="short = ligne simple, paragraph = texte long"
        )
        self.max_input = disnake.ui.TextInput(
            label="Longueur maximale (Caractères max)",
            custom_id="wq_max",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=10,
            value=str(current_max) if current_max is not None else "",
            placeholder="Laisser vide pour la valeur par défaut"
        )
        self.min_input = disnake.ui.TextInput(
            label="Longueur minimale (Caractères min)",
            custom_id="wq_min",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=10,
            value=str(current_min) if current_min is not None else "",
            placeholder="Laisser vide pour la valeur par défaut"
        )

        super().__init__(
            title=f"✏️ Éditer ({step_key} - #{question_index+1})",
            custom_id=f"wq_edit_modal_{guild_id}_{step_key}_{question_index}",
            components=[self.label_input, self.placeholder_input, self.style_input, self.max_input, self.min_input],
        )

    async def callback(self, interaction: disnake.ModalInteraction):
        try:
            label = interaction.text_values.get("wq_label", "").strip()
            placeholder = interaction.text_values.get("wq_placeholder", "").strip()
            style = interaction.text_values.get("wq_style", "").strip().lower()
            max_raw = interaction.text_values.get("wq_max", "").strip()
            min_raw = interaction.text_values.get("wq_min", "").strip()

            if not label:
                return await interaction.response.send_message("❌ Label invalide.", ephemeral=True)

            if style not in ["short", "paragraph", ""]:
                style = "short"

            max_length = int(max_raw) if max_raw.isdigit() else None
            min_length = int(min_raw) if min_raw.isdigit() else None

            payload = _load_whitelist_questions_file_payload()
            if any(k in payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
                legacy = _ensure_full_questions_shape(_normalize_questions_payload(payload))
                payload = {str(self.guild_id): legacy}

            gpayload = payload.get(str(self.guild_id), {})
            if not isinstance(gpayload, dict):
                gpayload = {}

            step_questions = gpayload.get(self.step_key, None)
            if not isinstance(step_questions, list):
                step_questions = list(DEFAULT_QUESTIONS.get(self.step_key, []))

            if self.question_index < 0 or self.question_index >= len(step_questions):
                return await interaction.response.send_message("❌ Question introuvable.", ephemeral=True)

            q = dict(step_questions[self.question_index])
            q["label"] = label
            if placeholder:
                q["placeholder"] = placeholder
            else:
                q.pop("placeholder", None)

            if style:
                q["style"] = style
            else:
                q.pop("style", None)

            if max_length is not None:
                q["max_length"] = max_length
            else:
                q.pop("max_length", None)

            if min_length is not None:
                q["min_length"] = min_length
            else:
                q.pop("min_length", None)

            step_questions[self.question_index] = q
            gpayload[self.step_key] = step_questions
            payload[str(self.guild_id)] = gpayload
            _save_whitelist_questions_file_payload(payload)

            # Renvoyer le menu d'étape actualisé
            containers = build_step_questions_details_containers(self.guild_id, self.step_key)
            await interaction.response.edit_message(components=containers)
        except Exception as e:
            kuby_logger.error(f"Erreur WhitelistQuestionEditModal: {e}", exc_info=True)
            await interaction.response.send_message(f"❌ Erreur: {e}", ephemeral=True)

class WhitelistQuestionsPickIndexModal(disnake.ui.Modal):
    """Choisir l'index de la question à éditer."""

    def __init__(self, guild_id: int, step_key: str):
        self.guild_id = guild_id
        self.step_key = step_key

        questions = load_whitelist_questions_for_guild(guild_id).get(step_key, [])
        n = len(questions)

        self.index_input = disnake.ui.TextInput(
            label=f"Index de la question à éditer (1..{n})",
            custom_id="wq_index",
            style=disnake.TextInputStyle.short,
            required=True,
            max_length=3,
            placeholder="ex: 1",
        )

        super().__init__(
            title=f"🧩 Modifier question ({step_key})",
            custom_id=f"wq_pick_edit_{guild_id}_{step_key}",
            components=[self.index_input],
        )

    async def callback(self, interaction: disnake.ModalInteraction):
        raw = interaction.text_values.get("wq_index", "").strip()
        if not raw.isdigit():
            return await interaction.response.send_message("❌ Index invalide (doit être un nombre).", ephemeral=True)

        idx1 = int(raw)
        if idx1 <= 0:
            return await interaction.response.send_message("❌ Index invalide (doit être >= 1).", ephemeral=True)

        questions = load_whitelist_questions_for_guild(self.guild_id).get(self.step_key, [])
        idx0 = idx1 - 1
        if idx0 >= len(questions):
            return await interaction.response.send_message("❌ Index hors limites pour cette étape.", ephemeral=True)

        qdata = questions[idx0]
        # On ouvre directement le modal d'édition
        await interaction.response.send_modal(
            WhitelistQuestionEditModal(self.guild_id, self.step_key, idx0, qdata)
        )

class WhitelistQuestionAddModal(disnake.ui.Modal):
    """Ajouter une nouvelle question."""

    def __init__(self, guild_id: int, step_key: str):
        self.guild_id = guild_id
        self.step_key = step_key

        self.id_input = disnake.ui.TextInput(
            label="Identifiant unique (ex: age, sans espace)",
            custom_id="wa_id",
            style=disnake.TextInputStyle.short,
            required=True,
            max_length=30,
            placeholder="ex: pseudo_epic",
        )
        self.label_input = disnake.ui.TextInput(
            label="Question (Libellé affiché)",
            custom_id="wa_label",
            style=disnake.TextInputStyle.short,
            required=True,
            max_length=100,
            placeholder="Ex: Quel est votre pseudo Epic ?",
        )
        self.placeholder_input = disnake.ui.TextInput(
            label="Exemple de réponse (Placeholder)",
            custom_id="wa_placeholder",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=100,
            placeholder="Ex: MonPseudo123",
        )
        self.style_input = disnake.ui.TextInput(
            label="Style (short ou paragraph)",
            custom_id="wa_style",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=20,
            value="short",
            placeholder="short = ligne simple, paragraph = texte long"
        )
        self.max_input = disnake.ui.TextInput(
            label="Longueur maximale (Caractères max)",
            custom_id="wa_max",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=10,
            placeholder="Laisser vide pour aucune limite",
        )

        super().__init__(
            title="➕ Ajouter une question",
            custom_id=f"wq_add_modal_{guild_id}_{step_key}",
            components=[self.id_input, self.label_input, self.placeholder_input, self.style_input, self.max_input],
        )

    async def callback(self, interaction: disnake.ModalInteraction):
        try:
            qid = interaction.text_values.get("wa_id", "").strip().lower().replace(" ", "_")
            label = interaction.text_values.get("wa_label", "").strip()
            placeholder = interaction.text_values.get("wa_placeholder", "").strip()
            style = interaction.text_values.get("wa_style", "").strip().lower()
            max_raw = interaction.text_values.get("wa_max", "").strip()

            if not qid or not label:
                return await interaction.response.send_message("❌ ID et Label obligatoires.", ephemeral=True)

            if style not in ["short", "paragraph"]:
                style = "short"

            max_length = int(max_raw) if max_raw.isdigit() else None

            payload = _load_whitelist_questions_file_payload()
            if any(k in payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
                legacy = _ensure_full_questions_shape(_normalize_questions_payload(payload))
                payload = {str(self.guild_id): legacy}

            gpayload = payload.get(str(self.guild_id), {})
            if not isinstance(gpayload, dict):
                gpayload = {}

            step_questions = gpayload.get(self.step_key, None)
            if not isinstance(step_questions, list):
                step_questions = list(DEFAULT_QUESTIONS.get(self.step_key, []))

            if len(step_questions) >= 5:
                return await interaction.response.send_message("❌ Impossible d'ajouter plus de 5 questions à cette étape.", ephemeral=True)

            # Vérifier si l'ID existe déjà
            if any(q.get("id") == qid for q in step_questions):
                return await interaction.response.send_message("❌ Cet ID existe déjà pour cette étape.", ephemeral=True)

            new_q = {
                "id": qid,
                "label": label
            }
            if placeholder:
                new_q["placeholder"] = placeholder
            if style != "short":
                new_q["style"] = style
            if max_length is not None:
                new_q["max_length"] = max_length

            step_questions.append(new_q)
            gpayload[self.step_key] = step_questions
            payload[str(self.guild_id)] = gpayload
            _save_whitelist_questions_file_payload(payload)

            containers = build_step_questions_details_containers(self.guild_id, self.step_key)
            await interaction.response.edit_message(components=containers)
        except Exception as e:
            kuby_logger.error(f"Erreur WhitelistQuestionAddModal: {e}", exc_info=True)
            await interaction.response.send_message(f"❌ Erreur: {e}", ephemeral=True)

class WhitelistQuestionDeleteModal(disnake.ui.Modal):
    """Supprimer une question."""

    def __init__(self, guild_id: int, step_key: str):
        self.guild_id = guild_id
        self.step_key = step_key

        questions = load_whitelist_questions_for_guild(guild_id).get(step_key, [])
        n = len(questions)

        self.index_input = disnake.ui.TextInput(
            label=f"Index de la question à supprimer (1..{n})",
            custom_id="wq_del_index",
            style=disnake.TextInputStyle.short,
            required=True,
            max_length=3,
            placeholder="ex: 1",
        )

        super().__init__(
            title=f"🗑️ Supprimer question ({step_key})",
            custom_id=f"wq_delete_modal_{guild_id}_{step_key}",
            components=[self.index_input],
        )

    async def callback(self, interaction: disnake.ModalInteraction):
        try:
            raw = interaction.text_values.get("wq_del_index", "").strip()
            if not raw.isdigit():
                return await interaction.response.send_message("❌ Index invalide.", ephemeral=True)

            idx1 = int(raw)
            idx0 = idx1 - 1

            payload = _load_whitelist_questions_file_payload()
            if any(k in payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
                legacy = _ensure_full_questions_shape(_normalize_questions_payload(payload))
                payload = {str(self.guild_id): legacy}

            gpayload = payload.get(str(self.guild_id), {})
            if not isinstance(gpayload, dict):
                gpayload = {}

            step_questions = gpayload.get(self.step_key, None)
            if not isinstance(step_questions, list):
                step_questions = list(DEFAULT_QUESTIONS.get(self.step_key, []))

            if idx0 < 0 or idx0 >= len(step_questions):
                return await interaction.response.send_message("❌ Index hors limites.", ephemeral=True)

            del_q = step_questions.pop(idx0)
            gpayload[self.step_key] = step_questions
            payload[str(self.guild_id)] = gpayload
            _save_whitelist_questions_file_payload(payload)

            containers = build_step_questions_details_containers(self.guild_id, self.step_key)
            await interaction.response.edit_message(components=containers)
        except Exception as e:
            kuby_logger.error(f"Erreur WhitelistQuestionDeleteModal: {e}", exc_info=True)
            await interaction.response.send_message(f"❌ Erreur: {e}", ephemeral=True)

class WhitelistRoleConfigModal(disnake.ui.Modal):
    """Modal pour configurer les 3 rôles membres principaux d'un seul coup."""

    def __init__(self, guild_id: int):
        self.guild_id = guild_id
        settings = load_settings(guild_id)

        self.ao_input = disnake.ui.TextInput(
            label="ID Rôle Attente Oral",
            custom_id="rc_oral",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=25,
            value=str(settings.get("attente_oral_role_id", "")),
        )
        self.caf_input = disnake.ui.TextInput(
            label="ID Rôle Candidature à faire",
            custom_id="rc_candidature",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=25,
            value=str(settings.get("candidature_a_faire_role_id", "")),
        )
        self.cit_input = disnake.ui.TextInput(
            label="ID Rôle Citoyen",
            custom_id="rc_citoyen",
            style=disnake.TextInputStyle.short,
            required=False,
            max_length=25,
            value=str(settings.get("citoyen_role_id", "")),
        )

        super().__init__(
            title="⚙️ Configuration Rôles Membres",
            custom_id=f"twc_role_modal_{guild_id}",
            components=[self.ao_input, self.caf_input, self.cit_input],
        )

    async def callback(self, interaction: disnake.ModalInteraction):
        try:
            ao_val = interaction.text_values.get("rc_oral", "").strip()
            caf_val = interaction.text_values.get("rc_candidature", "").strip()
            cit_val = interaction.text_values.get("rc_citoyen", "").strip()

            settings = load_settings(self.guild_id)
            if ao_val.isdigit():
                settings["attente_oral_role_id"] = int(ao_val)
            if caf_val.isdigit():
                settings["candidature_a_faire_role_id"] = int(caf_val)
            if cit_val.isdigit():
                settings["citoyen_role_id"] = int(cit_val)

            save_settings(self.guild_id, settings)
            container = build_config_container(interaction.guild)
            await interaction.response.edit_message(components=[container])
        except Exception as e:
            await interaction.response.send_message(f"❌ Erreur: {e}", ephemeral=True)


class WhitelistConfigCategoryModal(disnake.ui.Modal):
    def __init__(self, guild_id: int):
        self.guild_id = guild_id
        settings = load_settings(guild_id)
        self.cat_input = disnake.ui.TextInput(
            label="ID de la catégorie des tickets",
            custom_id="wcc_cat_id",
            style=disnake.TextInputStyle.short,
            required=True,
            value=str(settings.get("ticket_category_id", ""))
        )
        super().__init__(title="📁 Catégorie Tickets", custom_id=f"twc_cat_modal_{guild_id}", components=[self.cat_input])

    async def callback(self, interaction: disnake.ModalInteraction):
        cat_val = interaction.text_values.get("wcc_cat_id", "").strip()
        if not cat_val.isdigit():
            return await interaction.response.send_message("❌ ID invalide (doit être numérique).", ephemeral=True)
        category = disnake.utils.get(interaction.guild.categories, id=int(cat_val))
        if not category:
            return await interaction.response.send_message("❌ Catégorie introuvable avec cet ID.", ephemeral=True)
        
        settings = load_settings(self.guild_id)
        settings["ticket_category_id"] = category.id
        save_settings(self.guild_id, settings)
        
        container = build_config_container(interaction.guild)
        await interaction.response.edit_message(components=[container])

class WhitelistConfigStaffModal(disnake.ui.Modal):
    def __init__(self, guild_id: int, config_type: str):
        self.guild_id = guild_id
        self.config_type = config_type
        settings = load_settings(guild_id)
        current_val = settings.get("staff_role_id" if config_type == "staff" else "team_staff_role_id", "")
        self.role_input = disnake.ui.TextInput(
            label="ID du rôle Staff" if config_type == "staff" else "ID du rôle Équipe Staff",
            custom_id="wcs_role_id",
            style=disnake.TextInputStyle.short,
            required=True,
            value=str(current_val)
        )
        super().__init__(
            title="🛡️ Rôle Staff" if config_type == "staff" else "👥 Rôle Équipe Staff",
            custom_id=f"twc_staff_modal_{guild_id}_{config_type}",
            components=[self.role_input]
        )

    async def callback(self, interaction: disnake.ModalInteraction):
        role_val = interaction.text_values.get("wcs_role_id", "").strip()
        if not role_val.isdigit():
            return await interaction.response.send_message("❌ ID invalide (doit être numérique).", ephemeral=True)
        role = interaction.guild.get_role(int(role_val))
        if not role:
            return await interaction.response.send_message("❌ Rôle introuvable avec cet ID.", ephemeral=True)
        
        settings = load_settings(self.guild_id)
        settings["staff_role_id" if self.config_type == "staff" else "team_staff_role_id"] = role.id
        save_settings(self.guild_id, settings)
        
        container = build_config_container(interaction.guild)
        await interaction.response.edit_message(components=[container])


# ---- V2 Components Renderers ----

def build_config_container(guild: disnake.Guild) -> disnake.ui.Container:
    """Construit l'interface principale de config avec les Containers V2."""
    settings = load_settings(guild.id)
    cat_id = settings.get("ticket_category_id")
    s_role_id = settings.get("staff_role_id")
    ts_role_id = settings.get("team_staff_role_id")
    ao_role_id = settings.get("attente_oral_role_id")
    caf_role_id = settings.get("candidature_a_faire_role_id")
    c_role_id = settings.get("citoyen_role_id")
    
    sections = [
        disnake.ui.TextDisplay(content="## ⚙️ Configuration Système Whitelist"),
        disnake.ui.TextDisplay(content="Gérez la catégorie de tickets, les rôles staff, les rôles des joueurs, et modularisez le questionnaire."),
        disnake.ui.Separator(),
        
        disnake.ui.Section(
            f"📁 **Catégorie de Tickets**\nID actuel : `{cat_id or 'Non configuré'}`",
            accessory=disnake.ui.Button(label="📁 Modifier", style=disnake.ButtonStyle.primary, custom_id="twc_set_category")
        ),
        disnake.ui.Section(
            f"🛡️ **Rôle Staff (Action tickets)**\nConfiguré : " + (f"<@&{s_role_id}>" if s_role_id else "`Non configuré`"),
            accessory=disnake.ui.Button(label="🛡️ Modifier", style=disnake.ButtonStyle.primary, custom_id="twc_set_staff")
        ),
        disnake.ui.Section(
            f"👥 **Rôle Équipe Staff (Ping tickets)**\nConfiguré : " + (f"<@&{ts_role_id}>" if ts_role_id else "`Non configuré`"),
            accessory=disnake.ui.Button(label="👥 Modifier", style=disnake.ButtonStyle.primary, custom_id="twc_set_team")
        ),
        disnake.ui.Section(
            f"⚙️ **Rôles Membres (Oral / Candidature / Citoyen)**\n"
            f"🎤 Oral : " + (f"<@&{ao_role_id}>" if ao_role_id else "`Non configuré`") + "\n"
            f"📝 Candidature : " + (f"<@&{caf_role_id}>" if caf_role_id else "`Non configuré`") + "\n"
            f"🏙️ Citoyen : " + (f"<@&{c_role_id}>" if c_role_id else "`Non configuré`"),
            accessory=disnake.ui.Button(label="⚙️ Rôles Membres", style=disnake.ButtonStyle.primary, custom_id="twc_set_member_roles")
        ),
        disnake.ui.Separator(),
        disnake.ui.Section(
            "📝 **Questions du Formulaire (Modulaires)**\nConfigurez, ajoutez, modifiez ou supprimez les questions posées aux candidats.",
            accessory=disnake.ui.Button(label="📝 Gérer les Questions", style=disnake.ButtonStyle.success, custom_id="twc_manage_questions")
        )
    ]
    return disnake.ui.Container(*sections)

def build_questions_steps_container(guild_id: int) -> disnake.ui.Container:
    """Construit l'interface du wizard pour choisir l'étape en Containers V2."""
    questions = load_whitelist_questions_for_guild(guild_id)
    
    sections = [
        disnake.ui.TextDisplay(content="## 📝 Questionnaire Whitelist"),
        disnake.ui.TextDisplay(content="Choisissez l'étape du formulaire à configurer :"),
        disnake.ui.Separator(),
        
        disnake.ui.Section(
            f"📋 **Étape 1 : Infos Personnelles**\nNombre de questions : `{len(questions.get('step1', []))}` / 5",
            accessory=disnake.ui.Button(label="Étape 1", style=disnake.ButtonStyle.primary, custom_id="twc_questions_step1")
        ),
        disnake.ui.Section(
            f"👤 **Étape 2 - Partie 1 : Infos RP (P1)**\nNombre de questions : `{len(questions.get('step2_part1', []))}` / 5",
            accessory=disnake.ui.Button(label="Étape 2 (P1)", style=disnake.ButtonStyle.primary, custom_id="twc_questions_step2_part1")
        ),
        disnake.ui.Section(
            f"👤 **Étape 2 - Partie 2 : Infos RP (P2)**\nNombre de questions : `{len(questions.get('step2_part2', []))}` / 5",
            accessory=disnake.ui.Button(label="Étape 2 (P2)", style=disnake.ButtonStyle.primary, custom_id="twc_questions_step2_part2")
        ),
        disnake.ui.Section(
            f"📖 **Étape 3 : Développement du Personnage**\nNombre de questions : `{len(questions.get('step3', []))}` / 5",
            accessory=disnake.ui.Button(label="Étape 3", style=disnake.ButtonStyle.primary, custom_id="twc_questions_step3")
        ),
        disnake.ui.Separator(),
        disnake.ui.Section(
            "⬅️ **Retour** au menu principal",
            accessory=disnake.ui.Button(label="Retour", style=disnake.ButtonStyle.secondary, custom_id="twc_back_to_main")
        )
    ]
    return disnake.ui.Container(*sections)

def build_step_questions_details_containers(guild_id: int, step_key: str) -> list[disnake.ui.Container]:
    """Affiche les détails d'une étape et propose les actions d'édition en Containers V2."""
    questions = load_whitelist_questions_for_guild(guild_id).get(step_key, [])
    step_names = {
        "step1": "Étape 1 (Infos Perso)",
        "step2_part1": "Étape 2 - P1 (Infos RP)",
        "step2_part2": "Étape 2 - P2 (Infos RP)",
        "step3": "Étape 3 (Développement)"
    }
    
    c1_children = [
        disnake.ui.TextDisplay(content=f"## ⚙️ Configuration : {step_names.get(step_key, step_key)}"),
        disnake.ui.TextDisplay(content="Voici la liste des questions actuelles pour cette étape (Max 5) :"),
        disnake.ui.Separator()
    ]
    
    if not questions:
        c1_children.append(disnake.ui.TextDisplay(content="*Aucune question configurée pour cette étape.*"))
    else:
        for i, q in enumerate(questions):
            q_style = q.get("style", "short")
            q_min = f" | Min: {q['min_length']}" if "min_length" in q else ""
            q_max = f" | Max: {q['max_length']}" if "max_length" in q else ""
            c1_children.append(
                disnake.ui.Section(
                    f"**{i+1}. {q.get('label')}**\nID: `{q.get('id')}` | Style: `{q_style}`{q_min}{q_max}",
                    accessory=disnake.ui.Button(
                        label=f"✏️ Modifier #{i+1}",
                        style=disnake.ButtonStyle.primary,
                        custom_id=f"twc_qedit_{step_key}_{i}"
                    )
                )
            )
            
    c2_children = [
        disnake.ui.Section(
            "➕ Ajouter une nouvelle question (max 5)",
            accessory=disnake.ui.Button(
                label="Ajouter",
                style=disnake.ButtonStyle.green,
                custom_id=f"twc_qadd_{step_key}",
                disabled=(len(questions) >= 5)
            )
        ),
        disnake.ui.Section(
            "🗑️ Supprimer une question existante",
            accessory=disnake.ui.Button(
                label="Supprimer",
                style=disnake.ButtonStyle.danger,
                custom_id=f"twc_qdelete_{step_key}",
                disabled=(len(questions) == 0)
            )
        ),
        disnake.ui.Section(
            "🔄 Réinitialiser les questions par défaut",
            accessory=disnake.ui.Button(
                label="Réinitialiser",
                style=disnake.ButtonStyle.secondary,
                custom_id=f"twc_qreset_{step_key}"
            )
        ),
        disnake.ui.Section(
            "⬅️ Retour",
            accessory=disnake.ui.Button(
                label="Retour",
                style=disnake.ButtonStyle.secondary,
                custom_id="twc_manage_questions"
            )
        )
    ]
    
    return [disnake.ui.Container(*c1_children), disnake.ui.Container(*c2_children)]




class ContinueFormView(disnake.ui.View):
    """Vue avec un bouton pour continuer à l'étape suivante"""

    def __init__(self, current_step, guild_id: int, step1_data=None, step2_part1_data=None, step2_part2_data=None):
        super().__init__(timeout=180.0)  # Définir un timeout pour la vue
        self.current_step = current_step
        self.guild_id = guild_id
        self.step1_data = step1_data
        self.step2_part1_data = step2_part1_data
        self.step2_part2_data = step2_part2_data

    @disnake.ui.button(label="📋 Continuer le formulaire", style=disnake.ButtonStyle.green, custom_id="continue_form")
    async def continue_form(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Passe à l'étape suivante du formulaire"""
        if self.current_step == 1:
            await interaction.response.send_modal(TicketStep2Part1(self.step1_data, self.guild_id))
        elif self.current_step == 2:
            await interaction.response.send_modal(TicketStep2Part2(self.step1_data, self.step2_part1_data, self.guild_id))
        elif self.current_step == 3:
            await interaction.response.send_modal(TicketStep3(self.step1_data, self.step2_part1_data, self.step2_part2_data, self.guild_id))

        # Vérifier si le message existe toujours avant de le modifier
        try:
            await interaction.message.edit(view=self)
        except disnake.errors.NotFound:
            # Si le message n'existe plus, nous ne faisons rien
            pass

# -------------------------
# Questions Whitelist (modulaires)
# -------------------------

DEFAULT_QUESTIONS = {
    "step1": [
        {"id": "pseudo", "label": "Pseudo Epic (Fortnite)", "placeholder": "Ton pseudo", "max_length": 16},
        {"id": "age", "label": "Âge", "placeholder": "Ex: 18", "max_length": 2},
        {"id": "experience", "label": "Expérience RP ?", "placeholder": "Oui/Non", "max_length": 50, "style": "paragraph"},
        {"id": "decouverte", "label": "Comment as-tu découvert le serveur ?", "placeholder": "Ex: YouTube", "max_length": 20},
        {"id": "micro", "label": "As-tu un micro de qualité ?", "placeholder": "Oui/Non", "max_length": 3},
    ],
    "step2_part1": [
        {"id": "prenom", "label": "Prénom", "placeholder": "Ton prénom", "max_length": 32},
        {"id": "nom", "label": "Nom", "placeholder": "Ton nom", "max_length": 32},
        {"id": "age_perso", "label": "Âge du personnage", "placeholder": "Ex: 25", "max_length": 3},
        {"id": "genre", "label": "Genre", "placeholder": "M/F", "max_length": 5},
        {"id": "naissance", "label": "Date et lieu de naissance", "placeholder": "Ex: 01/01/1995, Paris", "max_length": 50},
    ],
    "step2_part2": [
        {"id": "traits", "label": "Traits de caractère", "placeholder": "Ex: Courageux", "max_length": 100},
        {"id": "nationalite", "label": "Nationalité", "placeholder": "Ex: Française", "max_length": 30},
        {"id": "skin_rp", "label": "Skin RP", "placeholder": "Ex: Civil", "max_length": 30},
        {"id": "metier_souhaite", "label": "Métier souhaité", "placeholder": "Ex: Médecin", "max_length": 30},
    ],
    "step3": [
        {"id": "histoire", "label": "Histoire du personnage", "placeholder": "Raconte ton histoire", "max_length": 500, "style": "paragraph", "min_length": 425},
        {"id": "objectifs", "label": "Objectifs RP (court et long terme)", "placeholder": "Tes objectifs", "max_length": 100, "style": "paragraph"},
    ],
}

# Chemins questions
QUESTIONS_CONFIG_FILE = os.path.join(BASE_DIR, "..", "config", "whitelist_questions.json")
QUESTIONS_DATA_FILE = os.path.join(BASE_DIR, "..", "data", "whitelist_questions.json")


def _safe_load_json(path: str) -> dict:
    try:
        if not os.path.exists(path):
            return {}
        with open(path, "r", encoding="utf-8") as f:
            data = json.load(f)
        return data if isinstance(data, dict) else {}
    except Exception:
        return {}


def _normalize_questions_payload(payload: dict) -> dict:
    """Normalise le JSON pour obtenir {step1: [...], step2_part1: [...], ...}."""
    if not payload:
        return {}

    # Cas 1: structure déjà {step1: [...], ...}
    if any(k in payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
        return payload

    # Cas 2: structure {questions: [...]}
    # (moins probable ici, mais on garde une sécurité)
    if "questions" in payload and isinstance(payload["questions"], list):
        return {"step1": payload["questions"]}

    return {}


def _normalize_questions_payload_like_default(payload: dict) -> dict:
    """Normalise vers la forme attendue {step1: [...], step2_part1: [...], ...}."""
    return _normalize_questions_payload(payload)

def _extract_questions_payload_from_file_payload(file_payload: dict, guild_id: Optional[int] = None) -> dict:
    """
    Supporte plusieurs formats de whitelist_questions.json :
    - Legacy (global) : {step1:[...], step2_part1:[...], ...}
    - Par guild : { "<guild_id>": {step1:[...], ...}, ... }
      (et éventuellement des clés __defaults__ / autres)
    """
    if not isinstance(file_payload, dict) or not file_payload:
        return {}

    # Legacy/global
    if any(k in file_payload for k in ["step1", "step2_part1", "step2_part2", "step3"]):
        return _normalize_questions_payload_like_default(file_payload)

    # Par guild
    if guild_id is not None:
        gpayload = file_payload.get(str(guild_id), None)
        if isinstance(gpayload, dict):
            return _normalize_questions_payload_like_default(gpayload)

    return {}

def load_whitelist_questions_for_guild(guild_id: int) -> dict:
    """Charge les questions blacklist whitelist custom pour un serveur, sinon fallback DEFAULT."""
    file_payload = _safe_load_json(QUESTIONS_DATA_FILE)
    guild_payload = _extract_questions_payload_from_file_payload(file_payload, guild_id=guild_id)
    if guild_payload:
        return {**DEFAULT_QUESTIONS, **guild_payload}

    cfg_payload = _normalize_questions_payload_like_default(_safe_load_json(QUESTIONS_CONFIG_FILE))
    if cfg_payload:
        return {**DEFAULT_QUESTIONS, **cfg_payload}

    return DEFAULT_QUESTIONS

# Garder compatibilité: ancien code appelle load_whitelist_questions() sans guild_id.
def load_whitelist_questions() -> dict:
    """Fallback global (compat). Préférer load_whitelist_questions_for_guild()."""
    return load_whitelist_questions_for_guild(guild_id=0)


def _text_input_style_from_str(style: Optional[str]):
    if not style:
        return disnake.TextInputStyle.short
    style = style.lower().strip()
    if style == "paragraph":
        return disnake.TextInputStyle.paragraph
    return disnake.TextInputStyle.short


def build_text_input(q: dict) -> disnake.ui.TextInput:
    qid = q.get("id")
    label = q.get("label")
    placeholder = q.get("placeholder", None)

    kwargs = {
        "label": label,
        "custom_id": qid,
        "required": q.get("required", True),
        "max_length": q.get("max_length", None),
        "style": _text_input_style_from_str(q.get("style")),
    }

    # Supprime les None pour éviter erreurs
    kwargs = {k: v for k, v in kwargs.items() if v is not None}
    if placeholder is not None:
        # disnake n'accepte pas toujours placeholder="" selon versions: on garde une valeur string
        kwargs["placeholder"] = str(placeholder)

    if "min_length" in q and q.get("min_length") is not None:
        kwargs["min_length"] = q.get("min_length")

    return disnake.ui.TextInput(**kwargs)


def build_components_for_step(step_questions: list[dict]) -> list:
    # Discord v2 components are handled by disnake internally via ui components
    return [build_text_input(q) for q in (step_questions or [])]


class TicketStep1(disnake.ui.Modal):
    """Étape 1 du formulaire - Infos personnelles"""

    def __init__(self, guild_id: int):
        questions = load_whitelist_questions_for_guild(guild_id).get("step1", [])
        super().__init__(
            title="📋 Informations Personnelles",
            custom_id="ticket_step1",
            components=build_components_for_step(questions),
        )


    async def callback(self, interaction: disnake.ModalInteraction):
        """Envoie un bouton pour passer à l'étape 2"""
        view = ContinueFormView(current_step=1, guild_id=interaction.guild.id, step1_data=interaction.text_values)
        await interaction.response.send_message("✅ Première étape terminée ! Cliquez ci-dessous pour continuer.", view=view, ephemeral=True)

class TicketStep2Part1(disnake.ui.Modal):
    """Étape 2 du formulaire - Infos RP (Partie 1)"""

    def __init__(self, step1_data, guild_id: int):
        self.step1_data = step1_data
        questions = load_whitelist_questions_for_guild(guild_id).get("step2_part1", [])
        super().__init__(
            title="👤 Infos sur ton personnage (Partie 1)",
            custom_id="ticket_step2_part1",
            components=build_components_for_step(questions),
        )


    async def callback(self, interaction: disnake.ModalInteraction):
        """Envoie un bouton pour passer à l'étape suivante"""
        view = ContinueFormView(current_step=2, guild_id=interaction.guild.id, step1_data=self.step1_data, step2_part1_data=interaction.text_values)
        await interaction.response.send_message("✅ Deuxième partie terminée ! Cliquez ci-dessous pour continuer.", view=view, ephemeral=True)

class TicketStep2Part2(disnake.ui.Modal):
    """Étape 2 du formulaire - Infos RP (Partie 2)"""

    def __init__(self, step1_data, step2_part1_data, guild_id: int):
        self.step1_data = step1_data
        self.step2_part1_data = step2_part1_data
        questions = load_whitelist_questions_for_guild(guild_id).get("step2_part2", [])
        super().__init__(
            title="👤 Infos sur ton personnage (Partie 2)",
            custom_id="ticket_step2_part2",
            components=build_components_for_step(questions),
        )


    async def callback(self, interaction: disnake.ModalInteraction):
        """Envoie un bouton pour passer à l'étape 3"""
        view = ContinueFormView(current_step=3, guild_id=interaction.guild.id, step1_data=self.step1_data, step2_part1_data=self.step2_part1_data, step2_part2_data=interaction.text_values)
        await interaction.response.send_message("✅ Deuxième étape terminée ! Cliquez ci-dessous pour continuer.", view=view, ephemeral=True)

class TicketStep3(disnake.ui.Modal):
    """Étape 3 du formulaire - Histoire du personnage"""

    def __init__(self, step1_data, step2_part1_data, step2_part2_data, guild_id: int):
        self.step1_data = step1_data
        self.step2_part1_data = step2_part1_data
        self.step2_part2_data = step2_part2_data
        questions = load_whitelist_questions_for_guild(guild_id).get("step3", [])
        super().__init__(
            title="📋 Développement du Personnage",
            custom_id="ticket_step3",
            components=build_components_for_step(questions),
        )


    async def callback(self, interaction: disnake.ModalInteraction):
        """Création du ticket après validation"""
        guild = interaction.guild
        user = interaction.user
        
        settings = load_settings(guild.id)
        category_id = settings.get("ticket_category_id")
        staff_role_id = settings.get("staff_role_id")
        team_staff_role_id = settings.get("team_staff_role_id")

        if not category_id or not staff_role_id or not team_staff_role_id:
            return await interaction.response.send_message("❌ Erreur : Le système de tickets n'est pas entièrement configuré sur ce serveur (Catégorie, Rôle Staff ou Rôle Équipe Staff manquant).", ephemeral=True)

        category = disnake.utils.get(guild.categories, id=int(category_id))
        if category is None:
            return await interaction.response.send_message("❌ Erreur : La catégorie des tickets configurée n'existe plus !", ephemeral=True)

        staff_role = disnake.utils.get(guild.roles, id=int(staff_role_id))
        team_staff_role = disnake.utils.get(guild.roles, id=int(team_staff_role_id))
        
        if staff_role is None or team_staff_role is None:
            return await interaction.response.send_message("❌ Erreur : L'un des rôles staff configurés n'existe plus !", ephemeral=True)

        # Vérifier si l'utilisateur a déjà un ticket ouvert
        for channel in category.text_channels:
            if channel.topic == f"Ticket de {user.id}":
                return await interaction.response.send_message(f"❌ Vous avez déjà un ticket ouvert : {channel.mention}", ephemeral=True)

        # Définir les permissions du salon du ticket
        overwrites = {
            guild.default_role: disnake.PermissionOverwrite(read_messages=False),
            user: disnake.PermissionOverwrite(read_messages=True, send_messages=True),
            staff_role: disnake.PermissionOverwrite(read_messages=True, send_messages=True),
            team_staff_role: disnake.PermissionOverwrite(read_messages=True, send_messages=False)
        }

        # Créer un salon de ticket avec le nom [pseudo]-écrit
        ticket_channel = await category.create_text_channel(
            name=f"{user.name}-écrit",
            topic=f"Ticket de {user.id}",
            overwrites=overwrites
        )

        # Enregistrer le ticket dans la base de données globale pour le système de notation
        try:
            from commandes.ticket.data.storage import get_storage
            from commandes.ticket.data.models import TicketData, TicketStatus
            storage = get_storage()
            ticket_data = TicketData(
                channel_id=ticket_channel.id,
                guild_id=guild.id,
                user_id=user.id,
                category_id="whitelist",
                status=TicketStatus.OPEN,
                created_at=datetime.now(timezone.utc).replace(tzinfo=None)
            )
            storage.save_ticket(ticket_data)
        except Exception as e:
            kuby_logger.error(f"Erreur lors de l'enregistrement du ticket whitelist dans la base globale : {e}")

        # Création de l'embed avec les infos du formulaire
        embed = disnake.Embed(title="📩 Ticket Whitelist", color=0x00ff00)
        
        # Helper to get value from data
        s1 = self.step1_data
        s2p1 = self.step2_part1_data
        s2p2 = self.step2_part2_data
        s3 = interaction.text_values

        def format_answers(questions, text_values):
            lines = []
            for q in questions:
                qid = q.get("id")
                label = q.get("label")
                val = text_values.get(qid, "Non renseigné")
                lines.append(f"> - {label} : {val}")
            return "\n".join(lines) if lines else "> - Aucune donnée"

        questions_step1 = load_whitelist_questions_for_guild(guild.id).get("step1", [])
        questions_step2_part1 = load_whitelist_questions_for_guild(guild.id).get("step2_part1", [])
        questions_step2_part2 = load_whitelist_questions_for_guild(guild.id).get("step2_part2", [])
        questions_step3 = load_whitelist_questions_for_guild(guild.id).get("step3", [])

        embed.add_field(name="📋 - Informations Personnelles", value=format_answers(questions_step1, s1), inline=False)
        embed.add_field(name="👤 - Informations RP", value=(
            format_answers(questions_step2_part1, s2p1) + "\n" + format_answers(questions_step2_part2, s2p2)
        ), inline=False)
        embed.add_field(name="📋 - Développement du Personnage", value=format_answers(questions_step3, s3), inline=False)

        # Envoyer l'embed avec les boutons d'actions pour les staff
        await ticket_channel.send(embed=embed, view=TicketManagementView())

        # Envoyer un message pour mentionner l'équipe staff
        await ticket_channel.send(f"{team_staff_role.mention} - Nouveau ticket créé !")

        # Mettre à jour le pseudo du joueur si le bot a les permissions nécessaires
        if guild.me.guild_permissions.manage_nicknames:
            first_name = s2p1.get("prenom", "")
            last_name = s2p1.get("nom", "")
            epic_pseudo = s1.get("pseudo", "")
            
            if first_name and last_name and epic_pseudo:
                new_nickname = f"{first_name} {last_name} | {epic_pseudo}"
            elif first_name and last_name:
                new_nickname = f"{first_name} {last_name}"
            elif epic_pseudo:
                new_nickname = f"{epic_pseudo}"
            else:
                new_nickname = user.name
                
            if len(new_nickname) > 32:
                new_nickname = new_nickname[:32]
            try: await user.edit(nick=new_nickname)
            except disnake.Forbidden: pass
        
        # Envoyer un message de confirmation
        try:
            await interaction.response.send_message(f"✅ Ticket ouvert : {ticket_channel.mention}", ephemeral=True)
        except disnake.errors.NotFound:
            await interaction.followup.send(f"✅ Ticket ouvert : {ticket_channel.mention}", ephemeral=True)

class TicketManagementView(disnake.ui.View):
    """Vue pour gérer le ticket avec les boutons Fermer, Réouvrir, Claim et Supprimer"""

    def __init__(self):
        super().__init__(timeout=None)

    async def get_ticket_owner(self, interaction: disnake.Interaction):
        """Récupère le propriétaire du ticket via le helper robuste"""
        owner_id = await get_ticket_user_id(interaction.channel)
        if owner_id:
            try:
                member = interaction.guild.get_member(owner_id)
                if not member:
                    member = await interaction.guild.fetch_member(owner_id)
                return member
            except:
                return None
        return None

    @disnake.ui.button(label="🔒 Fermer le Ticket", style=disnake.ButtonStyle.red, custom_id="close_ticket")
    async def close_ticket(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Ferme le ticket en désactivant l'envoi de messages pour le membre"""
        await interaction.response.defer(ephemeral=True)
        
        settings = load_settings(interaction.guild.id)
        staff_role_id = settings.get("staff_role_id")
        
        is_staff = any(r.id == int(staff_role_id) for r in interaction.user.roles) if staff_role_id else False
        if not is_staff and not is_staff_or_admin(interaction.user, interaction.guild):
            return await interaction.followup.send("❌ Seuls les staffs peuvent fermer un ticket.", ephemeral=True)

        owner = await self.get_ticket_owner(interaction)
        if not owner:
            return await interaction.followup.send("❌ Impossible de trouver le propriétaire du ticket à fermer.", ephemeral=True)

        try:
            await interaction.channel.set_permissions(owner, read_messages=False, send_messages=False)
            log_channel_rename(interaction.channel.id)
            asyncio.create_task(interaction.channel.edit(name=f"fermé-{owner.display_name}".replace(" ", "-").lower()[:100]))
            
            # Enregistrer le statut de fermeture dans la base globale et envoyer notation
            feedback_sent = False
            ticket = None
            try:
                from commandes.ticket.data.storage import get_storage
                from commandes.ticket.data.models import TicketData, TicketStatus
                from commandes.ticket.feedback_view import FeedbackView
                storage = get_storage()
                ticket = storage.load_ticket(interaction.channel.id)
                now = datetime.now(timezone.utc).replace(tzinfo=None)
                if ticket:
                    ticket.status = TicketStatus.CLOSED
                    ticket.closed_at = now
                    if not ticket.claimed_by:
                        ticket.claimed_by = interaction.user.id
                    storage.save_ticket(ticket)
                else:
                    kuby_logger.warning(f"[WhitelistTicket] Ticket {interaction.channel.id} non trouvé en base, création on-the-fly.")
                    ticket = TicketData(
                        channel_id=interaction.channel.id,
                        guild_id=interaction.guild.id,
                        user_id=owner.id,
                        category_id="whitelist",
                        status=TicketStatus.CLOSED,
                        created_at=now,
                        closed_at=now,
                        claimed_by=interaction.user.id,
                    )
                    storage.save_ticket(ticket)
                
                # Envoyer le questionnaire de notation par DM
                view_feedback = FeedbackView(interaction.client, storage, ticket)
                try:
                    dm_embed = disnake.Embed(
                        title="📝 Ton avis nous intéresse !",
                        description=(
                            f"Ton ticket de whitelist sur **{interaction.guild.name}** a été fermé par **{interaction.user.display_name}**.\n"
                            f"Merci de prendre quelques secondes pour évaluer le staff qui t'a accompagné !"
                        ),
                        color=disnake.Color.blurple(),
                        timestamp=datetime.now(timezone.utc)
                    )
                    dm_embed.set_footer(text=interaction.guild.name, icon_url=interaction.guild.icon.url if interaction.guild.icon else None)
                    await owner.send(embed=dm_embed, view=view_feedback)
                    feedback_sent = True
                except disnake.Forbidden:
                    kuby_logger.warning(f"[WhitelistTicket] Impossible d'envoyer le DM de notation à {owner} (DMs fermés).")
                except Exception as dm_err:
                    kuby_logger.error(f"[WhitelistTicket] Erreur lors de l'envoi du DM de notation : {dm_err}")
            except Exception as db_err:
                kuby_logger.error(f"Erreur lors de l'archivage du ticket whitelist / envoi notation : {db_err}")

            # Embed de fermeture visible dans le salon
            close_embed = disnake.Embed(
                title="🔒 Ticket Fermé",
                description=(
                    f"Ce ticket a été fermé par {interaction.user.mention}.\n"
                    f"Le joueur **{owner.display_name}** n'a plus accès à ce salon."
                ),
                color=disnake.Color.red(),
                timestamp=datetime.now(timezone.utc)
            )
            close_embed.add_field(name="👤 Joueur", value=owner.mention, inline=True)
            close_embed.add_field(name="🛡️ Staff", value=interaction.user.mention, inline=True)
            if feedback_sent:
                close_embed.set_footer(text="✅ Formulaire d'évaluation envoyé en DM au joueur.")
            else:
                close_embed.set_footer(text="⚠️ Formulaire non envoyé (DMs fermés ou erreur).")
            
            new_view = ClosedTicketView()
            await interaction.channel.send(embed=close_embed, view=new_view)
            await interaction.followup.send("✅ Ticket fermé avec succès.", ephemeral=True)
        except disnake.errors.RateLimited as e:
            await interaction.followup.send(f"⚠️ Limite de débit Discord : Réessayez dans {e.retry_after:.1f}s.", ephemeral=True)
        except Exception as e:
            kuby_logger.error(f"Erreur lors de la fermeture du ticket: {e}")
            await interaction.followup.send(f"❌ Erreur lors de la fermeture : {e}", ephemeral=True)

    @disnake.ui.button(label="👤 Claim le Ticket", style=disnake.ButtonStyle.blurple, custom_id="claim_ticket")
    async def claim_ticket(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Un staff prend en charge le ticket"""
        await interaction.response.defer(ephemeral=False)
        
        settings = load_settings(interaction.guild.id)
        staff_role_id = settings.get("staff_role_id")
        
        is_staff = any(r.id == int(staff_role_id) for r in interaction.user.roles) if staff_role_id else False
        if not is_staff and not is_staff_or_admin(interaction.user, interaction.guild):
            return await interaction.followup.send("❌ Seuls les staffs peuvent claim un ticket.")

        try:
            # Enregistrer la prise en charge (claim) dans la base globale
            try:
                from commandes.ticket.data.storage import get_storage
                from commandes.ticket.data.models import TicketStatus
                storage = get_storage()
                ticket = storage.load_ticket(interaction.channel.id)
                if ticket:
                    ticket.claimed_by = interaction.user.id
                    ticket.status = TicketStatus.CLAIMED
                    storage.save_ticket(ticket)
            except Exception as db_err:
                kuby_logger.error(f"Erreur lors de l'enregistrement du claim du ticket whitelist dans la base globale : {db_err}")

            staff_role = interaction.guild.get_role(int(staff_role_id)) if staff_role_id else None
            
            # Retrait des permissions du rôle staff pour forcer le claimer à parler seul
            if staff_role:
                await interaction.channel.set_permissions(staff_role, send_messages=False, read_messages=True)
            
            # Donner les permissions au claimer
            await interaction.channel.set_permissions(interaction.user, read_messages=True, send_messages=True)
            await interaction.followup.send(f"👥 {interaction.user.mention} a pris en charge ce ticket.")
        except Exception as e:
            kuby_logger.error(f"Erreur lors du claim du ticket: {e}")
            await interaction.followup.send(f"❌ Erreur lors du claim : {e}")

class ClosedTicketView(disnake.ui.View):
    """Vue pour les tickets fermés avec les boutons Réouvrir et Supprimer définitivement"""

    def __init__(self):
        super().__init__(timeout=None)

    async def get_ticket_owner(self, interaction: disnake.Interaction):
        """Récupère le propriétaire du ticket via le helper robuste"""
        owner_id = await get_ticket_user_id(interaction.channel)
        if owner_id:
            try:
                member = interaction.guild.get_member(owner_id)
                if not member:
                    member = await interaction.guild.fetch_member(owner_id)
                return member
            except:
                return None
        return None

    def _is_staff(self, interaction: disnake.Interaction) -> bool:
        settings = load_settings(interaction.guild.id)
        staff_role_id = settings.get("staff_role_id")
        is_role_staff = any(r.id == int(staff_role_id) for r in interaction.user.roles) if staff_role_id else False
        return is_role_staff or is_staff_or_admin(interaction.user, interaction.guild)

    @disnake.ui.button(label="♻ Réouvrir le Ticket", style=disnake.ButtonStyle.green, custom_id="reopen_ticket")
    async def reopen_ticket(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Réouvre le ticket pour le membre"""
        await interaction.response.defer(ephemeral=True)
        if not self._is_staff(interaction):
            return await interaction.followup.send("❌ Seuls les staffs peuvent réouvrir un ticket.", ephemeral=True)

        owner = await self.get_ticket_owner(interaction)
        if not owner:
            return await interaction.followup.send("❌ Impossible de trouver le propriétaire du ticket à réouvrir.", ephemeral=True)
            
        try:
            embed = disnake.Embed(
                title="♻️ Réouverture du Ticket",
                description=f"Choisissez le statut à appliquer pour **{owner.display_name}**.",
                color=disnake.Color.blue()
            )
            view = ReopenStatusView(owner)
            await interaction.channel.send(embed=embed, view=view)
            await interaction.followup.send("✅ Choisissez le statut ci-dessous.", ephemeral=True)
        except Exception as e:
            kuby_logger.error(f"Erreur lors de la préparation de réouverture: {e}")
            await interaction.followup.send(f"❌ Erreur : {e}", ephemeral=True)

    @disnake.ui.button(label="🗑️ Supprimer définitivement", style=disnake.ButtonStyle.danger, custom_id="delete_ticket")
    async def delete_ticket(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Génère un transcript HTML, l'envoie dans le canal de log, puis supprime le salon"""
        await interaction.response.defer(ephemeral=True)
        if not self._is_staff(interaction):
            return await interaction.followup.send("❌ Seuls les staffs peuvent supprimer un ticket.", ephemeral=True)

        owner = await self.get_ticket_owner(interaction)

        try:
            # --- 1. Génération du transcript ---
            transcript_file = None
            ticket = None
            try:
                from commandes.ticket.data.storage import get_storage
                from commandes.ticket.data.models import TicketData, TicketStatus
                from commandes.ticket.utils.transcript import get_transcript_generator
                storage = get_storage()
                ticket = storage.load_ticket(interaction.channel.id)

                # Collecter les messages du salon
                messages = []
                async for msg in interaction.channel.history(limit=1000, oldest_first=True):
                    if msg.author.bot:
                        continue
                    messages.append({
                        "id": str(msg.id),
                        "author_id": msg.author.id,
                        "author_name": str(msg.author),
                        "content": msg.content,
                        "timestamp": msg.created_at.isoformat(),
                        "is_staff": msg.author.guild_permissions.administrator or (
                            any(r.name.lower() in ("staff", "mod", "modérateur", "admin") for r in getattr(msg.author, "roles", []))
                        )
                    })

                if not ticket:
                    now = datetime.now(timezone.utc).replace(tzinfo=None)
                    ticket = TicketData(
                        channel_id=interaction.channel.id,
                        guild_id=interaction.guild.id,
                        user_id=owner.id if owner else 0,
                        category_id="whitelist",
                        status=TicketStatus.CLOSED,
                        created_at=now,
                        closed_at=now,
                        claimed_by=interaction.user.id,
                    )
                    storage.save_ticket(ticket)

                transcript_gen = get_transcript_generator()
                transcript_file = transcript_gen.save_transcript(ticket, messages, format="html")
            except Exception as tr_err:
                kuby_logger.error(f"[WhitelistTicket] Erreur génération transcript : {tr_err}")

            # --- 2. Envoi dans le canal de log ---
            settings = load_settings(interaction.guild.id)
            log_channel_id = settings.get("log_channel_id")
            if log_channel_id:
                try:
                    log_channel = interaction.guild.get_channel(int(log_channel_id))
                    if log_channel:
                        duration_str = "N/A"
                        if ticket and ticket.created_at and ticket.closed_at:
                            delta = ticket.closed_at - ticket.created_at
                            mins = int(delta.total_seconds() // 60)
                            duration_str = f"{mins} min"

                        log_embed = disnake.Embed(
                            title="📄 Ticket Whitelist Supprimé",
                            description=f"Le ticket du canal `{interaction.channel.name}` a été supprimé définitivement.",
                            color=disnake.Color.dark_red(),
                            timestamp=datetime.now(timezone.utc)
                        )
                        log_embed.add_field(name="👤 Joueur", value=owner.mention if owner else "Inconnu", inline=True)
                        log_embed.add_field(name="🛡️ Supprimé par", value=interaction.user.mention, inline=True)
                        log_embed.add_field(name="⏱️ Durée", value=duration_str, inline=True)
                        log_embed.set_footer(text=f"ID Salon : {interaction.channel.id}")

                        import os
                        if transcript_file and os.path.exists(transcript_file):
                            file = disnake.File(transcript_file, filename=f"whitelist_{interaction.channel.name}.html")
                            await log_channel.send(embed=log_embed, file=file)
                        else:
                            log_embed.add_field(name="⚠️ Transcript", value="Non généré (erreur ou salon vide).", inline=False)
                            await log_channel.send(embed=log_embed)
                except Exception as log_err:
                    kuby_logger.error(f"[WhitelistTicket] Erreur envoi log : {log_err}")

            # --- 3. Suppression du salon ---
            await interaction.followup.send("✅ Suppression en cours...", ephemeral=True)
            await interaction.channel.delete(reason=f"Ticket whitelist supprimé par {interaction.user}")

        except Exception as e:
            kuby_logger.error(f"Erreur lors de la suppression du ticket whitelist : {e}")
            try:
                await interaction.followup.send(f"❌ Erreur lors de la suppression : {e}", ephemeral=True)
            except:
                pass

class ReopenStatusView(disnake.ui.View):
    """Vue pour choisir le statut lors d'une réouverture"""
    def __init__(self, owner: disnake.Member):
        super().__init__(timeout=180)
        self.owner = owner

    @disnake.ui.button(label="Écrit (Ouvert)", style=disnake.ButtonStyle.secondary)
    async def set_written(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        await self.apply_status(interaction, "ouvert")

    @disnake.ui.button(label="Oral (À faire)", style=disnake.ButtonStyle.primary)
    async def set_oral(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        await self.apply_status(interaction, "oral-à-faire")

    @disnake.ui.button(label="Accepté", style=disnake.ButtonStyle.success)
    async def set_accepted(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        await self.apply_status(interaction, "accepté")

    async def apply_status(self, interaction: disnake.Interaction, prefix: str):
        await interaction.response.defer(ephemeral=True)
        try:
            settings = load_settings(interaction.guild.id)
            candidature_a_faire_role_id = settings.get("candidature_a_faire_role_id")
            attente_oral_role_id = settings.get("attente_oral_role_id")
            citoyen_role_id = settings.get("citoyen_role_id")

            # On récupère les objets rôles
            role_écrit = interaction.guild.get_role(int(candidature_a_faire_role_id)) if candidature_a_faire_role_id else None
            role_oral = interaction.guild.get_role(int(attente_oral_role_id)) if attente_oral_role_id else None
            role_citoyen = interaction.guild.get_role(int(citoyen_role_id)) if citoyen_role_id else None

            # Synchronisation des RÔLES en fonction du statut choisi
            roles_to_remove = []
            role_to_add = None

            if prefix == "ouvert":
                role_to_add = role_écrit
                roles_to_remove = [r for r in [role_oral, role_citoyen] if r]
            elif prefix == "oral-à-faire":
                role_to_add = role_oral
                roles_to_remove = [r for r in [role_écrit, role_citoyen] if r]
            elif prefix == "accepté":
                role_to_add = role_citoyen
                roles_to_remove = [r for r in [role_écrit, role_oral] if r]

            # Mise à jour des rôles sur le membre
            if roles_to_remove:
                await self.owner.remove_roles(*roles_to_remove, reason="Réouverture du ticket - Maj Statut")
            if role_to_add:
                await self.owner.add_roles(role_to_add, reason="Réouverture du ticket - Maj Statut")

            # Mise à jour du SALON
            await interaction.channel.set_permissions(self.owner, read_messages=True, send_messages=True)
            new_name = f"{prefix}-{self.owner.display_name}".replace(" ", "-").lower()[:100]
            log_channel_rename(interaction.channel.id)
            asyncio.create_task(interaction.channel.edit(name=new_name, topic=f"Ticket de {self.owner.id}"))
            
            new_view = TicketManagementView()
            await interaction.channel.send(f"✅ Ticket réouvert par {interaction.user.mention} (Statut: **{prefix}**).", view=new_view)
            await interaction.followup.send(f"✅ Statut **{prefix}** appliqué et rôles synchronisés.", ephemeral=True)
            self.stop()
        except Exception as e:
            kuby_logger.error(f"Erreur lors de la réouverture/synchro: {e}")
            await interaction.followup.send(f"❌ Erreur système : {e}", ephemeral=True)

    @disnake.ui.button(label="❌ Supprimer le Ticket", style=disnake.ButtonStyle.danger, custom_id="delete_ticket")
    async def delete_ticket(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Supprime le salon du ticket"""
        await interaction.response.defer(ephemeral=True)
        
        settings = load_settings(interaction.guild.id)
        staff_role_id = settings.get("staff_role_id")
        
        is_staff = any(r.id == int(staff_role_id) for r in interaction.user.roles) if staff_role_id else False
        if not is_staff and not is_staff_or_admin(interaction.user, interaction.guild):
            return await interaction.followup.send("❌ Seuls les staffs peuvent supprimer un ticket.", ephemeral=True)
            
        try:
            await interaction.followup.send("❌ Suppression du ticket...", ephemeral=True)
            await interaction.channel.delete()
        except Exception as e:
            kuby_logger.error(f"Erreur lors de la suppression du ticket: {e}")
            try: await interaction.followup.send(f"❌ Erreur lors de la suppression : {e}", ephemeral=True)
            except: pass

class TicketView(disnake.ui.View):
    """Vue avec le bouton pour ouvrir le ticket"""

    def __init__(self):
        super().__init__(timeout=None)

    @disnake.ui.button(label="📑 Ouvrir un Ticket Whitelist", style=disnake.ButtonStyle.red, custom_id="open_ticket")
    async def open_ticket(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        """Affiche le premier formulaire"""
        await interaction.response.send_modal(TicketStep1(interaction.guild.id))

class Ticket(commands.Cog):
    """Commande pour envoyer l'embed de ticket"""

    def __init__(self, bot):
        self.bot = bot

    async def cog_load(self):
        """Enregistre les vues persistantes"""
        self.bot.add_view(TicketView())
        self.bot.add_view(TicketManagementView())
        self.bot.add_view(ClosedTicketView())

    @commands.slash_command(name="ticket_whitelist", description="Envoie l'embed pour ouvrir un ticket de whitelist.")
    @check_premium_tier()
    async def ticket_whitelist(self, interaction: disnake.ApplicationCommandInteraction):
        """Envoie l'embed avec le bouton d'ouverture de ticket"""
        if not is_staff_or_admin(interaction.user, interaction.guild):
            return await interaction.response.send_message("❌ Vous n'avez pas la permission de lancer cette commande.", ephemeral=True)

        embed = disnake.Embed(
            title="📩 Ticket Whitelist",
            description="Pour réaliser votre whitelist, ouvrez un ticket et remplissez le formulaire.",
            color=0x00ff00
        )
        view = TicketView()
        await interaction.channel.send(embed=embed, view=view)
        await interaction.response.send_message("✅ Embed des tickets envoyé.", ephemeral=True)

    @commands.slash_command(name="ticket_whitelist_config", description="Configurer le système de tickets whitelist (Staff/Admin)")
    @check_premium_tier()
    async def ticket_whitelist_config(self, interaction: disnake.ApplicationCommandInteraction):
        """Interface de configuration des tickets en Containers V2"""
        if not is_staff_or_admin(interaction.user, interaction.guild):
            return await interaction.response.send_message("❌ Vous n'avez pas la permission de configurer le système de ticket.", ephemeral=True)
        
        container = build_config_container(interaction.guild)
        await interaction.response.send_message(
            components=[container],
            flags=disnake.MessageFlags(is_components_v2=True),
            ephemeral=True
        )

    @commands.Cog.listener()
    async def on_interaction(self, inter: disnake.Interaction):
        """Gère les clicks sur les boutons V2 de configuration"""
        if inter.type != disnake.InteractionType.component:
            return
        custom_id = getattr(inter.data, "custom_id", None)
        if not custom_id or not custom_id.startswith("twc_"):
            return
        
        # Sécurité permission
        if not is_staff_or_admin(inter.user, inter.guild):
            return await inter.response.send_message("❌ Permission insuffisante.", ephemeral=True)

        # Routage des boutons
        if custom_id == "twc_back_to_main":
            container = build_config_container(inter.guild)
            await inter.response.edit_message(components=[container])

        elif custom_id == "twc_set_category":
            await inter.response.send_modal(WhitelistConfigCategoryModal(inter.guild.id))

        elif custom_id == "twc_set_staff":
            await inter.response.send_modal(WhitelistConfigStaffModal(inter.guild.id, "staff"))

        elif custom_id == "twc_set_team":
            await inter.response.send_modal(WhitelistConfigStaffModal(inter.guild.id, "team"))

        elif custom_id == "twc_set_member_roles":
            await inter.response.send_modal(WhitelistRoleConfigModal(inter.guild.id))

        elif custom_id == "twc_manage_questions":
            container = build_questions_steps_container(inter.guild.id)
            await inter.response.edit_message(components=[container])

        # Choix des étapes questions
        elif custom_id.startswith("twc_questions_"):
            step_key = custom_id.replace("twc_questions_", "")
            containers = build_step_questions_details_containers(inter.guild.id, step_key)
            await inter.response.edit_message(components=containers)

        # Ajouter une question
        elif custom_id.startswith("twc_qadd_"):
            step_key = custom_id.replace("twc_qadd_", "")
            await inter.response.send_modal(WhitelistQuestionAddModal(inter.guild.id, step_key))

        # Modifier une question
        elif custom_id.startswith("twc_qedit_"):
            # Format: twc_qedit_{step_key}_{idx}
            parts = custom_id.replace("twc_qedit_", "").split("_")
            idx_str = parts[-1]
            step_key = "_".join(parts[:-1])
            if idx_str.isdigit():
                idx0 = int(idx_str)
                questions = load_whitelist_questions_for_guild(inter.guild.id).get(step_key, [])
                if 0 <= idx0 < len(questions):
                    qdata = questions[idx0]
                    await inter.response.send_modal(WhitelistQuestionEditModal(inter.guild.id, step_key, idx0, qdata))

        # Supprimer une question
        elif custom_id.startswith("twc_qdelete_"):
            step_key = custom_id.replace("twc_qdelete_", "")
            await inter.response.send_modal(WhitelistQuestionDeleteModal(inter.guild.id, step_key))

        # Réinitialiser une étape
        elif custom_id.startswith("twc_qreset_"):
            step_key = custom_id.replace("twc_qreset_", "")
            payload = _load_whitelist_questions_file_payload()
            if str(inter.guild.id) in payload:
                payload[str(inter.guild.id)].pop(step_key, None)
                _save_whitelist_questions_file_payload(payload)
            containers = build_step_questions_details_containers(inter.guild.id, step_key)
            await inter.response.edit_message(components=containers)

    @commands.Cog.listener()
    async def on_message(self, message):
        """Surveille les messages des staffs dans les tickets pour validation automatique"""
        if message.guild is None or message.author.bot:
            return
            
        # On ne traite que si le message contient "validé"
        if "validé" not in message.content.lower():
            return

        # Détection du format du topic du ticket via helper (robuste)
        user_id = await get_ticket_user_id(message.channel)
        if not user_id:
            return

        settings = load_settings(message.guild.id)
        staff_role_id = settings.get("staff_role_id")
        
        is_staff = False
        if staff_role_id:
            is_staff = any(r.id == int(staff_role_id) for r in message.author.roles)
        
        if not is_staff and not is_staff_or_admin(message.author, message.guild):
            return

        try:
            # Enregistrer le staff validant comme claimed_by dans la base globale
            try:
                from commandes.ticket.data.storage import get_storage as _get_storage
                from commandes.ticket.data.models import TicketStatus as _TicketStatus
                _storage = _get_storage()
                _ticket = _storage.load_ticket(message.channel.id)
                if _ticket:
                    if not _ticket.claimed_by:
                        _ticket.claimed_by = message.author.id
                    _storage.save_ticket(_ticket)
            except Exception as _rating_err:
                kuby_logger.warning(f"[WhitelistTicket] Impossible de mettre à jour claimed_by lors de la validation : {_rating_err}")

            try:
                user = await message.guild.fetch_member(user_id)
            except (disnake.NotFound, disnake.HTTPException):
                await message.channel.send("❌ Utilisateur introuvable. A-t-il quitté le serveur ?", delete_after=10)
                return

            attente_oral_role_id = settings.get("attente_oral_role_id")
            candidature_a_faire_role_id = settings.get("candidature_a_faire_role_id")
            citoyen_role_id = settings.get("citoyen_role_id")

            if not attente_oral_role_id or not candidature_a_faire_role_id or not citoyen_role_id:
                await message.channel.send("❌ Erreur de configuration : Impossible d'attribuer les rôles, ils ne sont pas tous définis dans `/ticket_whitelist_config`.", delete_after=10)
                return

            attente_oral_role = message.guild.get_role(int(attente_oral_role_id))
            candidature_a_faire_role = message.guild.get_role(int(candidature_a_faire_role_id))
            citoyen_role = message.guild.get_role(int(citoyen_role_id))

            if (attente_oral_role and attente_oral_role in user.roles) or "oral-à-faire" in message.channel.name.lower():
                # DEUXIÈME VALIDATION -> ACCEPTÉ / CITOYEN
                if attente_oral_role: await user.remove_roles(attente_oral_role)
                if citoyen_role: await user.add_roles(citoyen_role)
                
                # Mise à jour du nom du salon
                new_name = f"accepté-{user.display_name}".replace(" ", "-").lower()[:100]
                wait_time = check_channel_rename_rate_limit(message.channel.id)
                log_channel_rename(message.channel.id)
                asyncio.create_task(message.channel.edit(name=new_name))
                
                # Confirmation dans le salon (Feedback visuel)
                embed_val = disnake.Embed(
                    title="🎉 Whitelist Validée !",
                    description=f"Félicitations {user.mention}, ton entretien oral a été validé par {message.author.mention} !\nTu es désormais **Citoyen**.",
                    color=disnake.Color.green()
                )
                await message.channel.send(embed=embed_val)
                
                # DM au joueur
                try:
                    embed_dm = disnake.Embed(
                        title="🎉 Félicitations - Citoyenneté Validée !",
                        description=f"Nous avons le plaisir de t'annoncer que ton passage sur **{message.guild.name}** a été validé avec succès !",
                        color=disnake.Color.green()
                    )
                    embed_dm.add_field(name="🏙️ Nouveau Statut", value="Citoyen", inline=True)
                    embed_dm.add_field(name="📍 Serveur", value=message.guild.name, inline=True)
                    embed_dm.add_field(name="📋 Prochaine étape", value="Tu peux désormais te connecter au serveur et commencer ton aventure RP. N'oublie pas de consulter les salons d'informations !", inline=False)
                    if wait_time > 0:
                        m, s = divmod(wait_time, 60)
                        embed_dm.add_field(name="⏳ Nom du ticket", value=f"Le nom de ton ticket sera actualisé d'ici {m}m et {s}s environ (limite de sécurité Discord).", inline=False)
                    embed_dm.add_field(name="🔗 Lien vers ton ticket", value=f"[Clique ici pour voir ton ticket]({message.channel.jump_url})", inline=False)
                    embed_dm.set_footer(text=f"L'équipe {message.guild.name}")
                    if message.guild.icon: embed_dm.set_thumbnail(url=message.guild.icon.url)
                    
                    await user.send(embed=embed_dm)
                except: pass

            else:
                # PREMIÈRE VALIDATION -> ORAL À FAIRE
                if candidature_a_faire_role: await user.remove_roles(candidature_a_faire_role)
                if attente_oral_role: await user.add_roles(attente_oral_role)
                
                # Mise à jour du nom du salon
                new_name = f"oral-à-faire-{user.display_name}".replace(" ", "-").lower()[:100]
                wait_time = check_channel_rename_rate_limit(message.channel.id)
                log_channel_rename(message.channel.id)
                asyncio.create_task(message.channel.edit(name=new_name))
                
                # Confirmation dans le salon
                embed_val = disnake.Embed(
                    title="📝 Étape Écrite Validée !",
                    description=f"Ta candidature écrite a été validée par {message.author.mention}.\nTu passes désormais en **Attente Oral**.",
                    color=disnake.Color.orange()
                )
                await message.channel.send(embed=embed_val)
                
                # DM au joueur
                try:
                    embed_dm = disnake.Embed(
                        title="📝 Validation Étape Écrite",
                        description=f"Ta candidature écrite sur **{message.guild.name}** a été examinée et validée par notre équipe !",
                        color=disnake.Color.orange()
                    )
                    embed_dm.add_field(name="🎤 Statut Actuel", value="Attente Oral", inline=True)
                    embed_dm.add_field(name="🛠️ Action Requise", value="Merci de te rendre dans le salon vocal 'Attente Oral' dès que tu es disponible pour passer ton entretien.", inline=False)
                    if wait_time > 0:
                        m, s = divmod(wait_time, 60)
                        embed_dm.add_field(name="⏳ Nom du ticket", value=f"Le nom de ton ticket sera actualisé d'ici {m}m et {s}s environ (limite de sécurité Discord).", inline=False)
                    embed_dm.add_field(name="🔗 Lien vers ton ticket", value=f"[Clique ici pour voir ton ticket]({message.channel.jump_url})", inline=False)
                    embed_dm.set_footer(text=f"L'équipe {message.guild.name}")
                    if message.guild.icon: embed_dm.set_thumbnail(url=message.guild.icon.url)

                    await user.send(embed=embed_dm)
                except: pass

        except Exception as e:
            kuby_logger.error(f"Erreur lors de la validation du ticket: {e}", exc_info=True)
            await message.channel.send(f"❌ Une erreur système est survenue : {e}")

def setup(bot):
    bot.add_cog(Ticket(bot))
    bot.add_view(TicketView())
    bot.add_view(TicketManagementView())
    bot.add_view(ClosedTicketView())