Kuby/commandes/ticket/feedback_view.py

import disnake
from .data.models import TicketData

class FeedbackView(disnake.ui.View):
    def __init__(self, bot, storage, ticket: TicketData, staff_rating_only: bool = False):
        super().__init__(timeout=86400) # 24h timeout
        self.bot = bot
        self.storage = storage
        self.ticket = ticket
        self.rating = 0
        self.comment = ""
        self.staff_rating_only = staff_rating_only
        
        # Add Select Menu for Rating
        self.add_item(RatingSelect())

    @disnake.ui.button(label="📝 Laisser un commentaire", style=disnake.ButtonStyle.secondary, custom_id="feedback_comment", row=1)
    async def comment_button(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        await interaction.response.send_modal(FeedbackModal(self))

    @disnake.ui.button(label="✅ Envoyer", style=disnake.ButtonStyle.green, custom_id="feedback_submit", row=1)
    async def submit_button(self, button: disnake.ui.Button, interaction: disnake.Interaction):
        if self.rating == 0:
            await interaction.response.send_message("❌ Veuillez sélectionner une note avant d'envoyer.", ephemeral=True)
            return

        # Save feedback
        self.ticket.rating = self.rating
        self.ticket.feedback = self.comment if self.comment else "Aucun commentaire"
        self.storage.save_ticket(self.ticket)
        
        # Disable view
        for child in self.children:
            child.disabled = True
        
        # If this is a staff rating only view, we don't send the normal message
        if not self.staff_rating_only:
            await interaction.response.edit_message(content="✅ Merci pour votre retour !", view=self, embed=None)
        else:
            await interaction.response.edit_message(content="✅ Note envoyée !", view=self, embed=None)
        
        # Log feedback if configured
        try:
            # Reload ticket to ensure we have latest data (especially claimed_by)
            # We need to use the channel_id to find the ticket
            reloaded_ticket = self.storage.load_ticket(self.ticket.channel_id)
            if reloaded_ticket:
                self.ticket = reloaded_ticket
                print(f"DEBUG: Reloaded ticket {self.ticket.channel_id}. Claimed by: {self.ticket.claimed_by}", flush=True)
            else:
                 print(f"DEBUG: Could not reload ticket {self.ticket.channel_id}", flush=True)

            print(f"DEBUG: Feedback submitted for {self.ticket.channel_id}", flush=True)
            
            if self.ticket.claimed_by:
                staff_user = self.bot.get_user(self.ticket.claimed_by)
                print(f"DEBUG: Staff user from cache: {staff_user}", flush=True)
                if not staff_user:
                    # Try fetching if not in cache
                    try:
                        staff_user = await self.bot.fetch_user(self.ticket.claimed_by)
                        print(f"DEBUG: Staff user fetched: {staff_user}", flush=True)
                    except Exception as e:
                        print(f"DEBUG: Failed to fetch staff user: {e}", flush=True)
                        pass
                
                if staff_user:
                    # Create feedback embed
                    embed = disnake.Embed(
                        title="📝 Nouveau Commentaire Reçu",
                        description=f"Un utilisateur a laissé un avis sur le ticket #{self.ticket.channel_id}",
                        color=disnake.Color.gold() if self.rating < 3 else disnake.Color.green(),
                        timestamp=disnake.utils.utcnow()
                    )
                    
                    embed.add_field(
                        name="Note",
                        value=f"{'⭐' * self.rating} ({self.rating}/5)",
                        inline=True
                    )
                    
                    # Add user info if possible
                    user = self.bot.get_user(self.ticket.user_id)
                    user_name = f"{user.name} ({user.id})" if user else f"Utilisateur {self.ticket.user_id}"
                    
                    embed.add_field(
                        name="Utilisateur",
                        value=user_name,
                        inline=True
                    )
                    
                    feedback_text = self.comment if self.comment else "Aucun commentaire écrit."
                    embed.add_field(
                        name="Commentaire",
                        value=feedback_text,
                        inline=False
                    )
                    
                    try:
                        await staff_user.send(embed=embed)
                        print(f"DEBUG: DM sent successfully to {staff_user}", flush=True)
                    except disnake.Forbidden:
                        print(f"DEBUG: DM failed - Forbidden (DMs closed)", flush=True)
                    except Exception as e:
                        print(f"DEBUG: Error sending feedback DM: {e}", flush=True)
                else:
                    print("DEBUG: Staff user object is None", flush=True)
            else:
                print("DEBUG: Ticket has no claimed_by value", flush=True)
                        
        except Exception as e:
            print(f"Error in feedback notification: {e}", flush=True)

class RatingSelect(disnake.ui.Select):
    def __init__(self):
        options = [
            disnake.SelectOption(label="⭐⭐⭐⭐⭐ (Excellent)", value="5", description="Service parfait !"),
            disnake.SelectOption(label="⭐⭐⭐⭐ (Très bien)", value="4", description="Très bon service"),
            disnake.SelectOption(label="⭐⭐⭐ (Bien)", value="3", description="Correct"),
            disnake.SelectOption(label="⭐⭐ (Moyen)", value="2", description="Peut mieux faire"),
            disnake.SelectOption(label="⭐ (Mauvais)", value="1", description="Insatisfaisant")
        ]
        super().__init__(placeholder="Notez le service...", min_values=1, max_values=1, options=options, row=0)

    async def callback(self, interaction: disnake.Interaction):
        self.view.rating = int(self.values[0])
        await interaction.response.defer()

class FeedbackModal(disnake.ui.Modal):
    def __init__(self, view):
        super().__init__(components=[], title="Votre avis")
        self.view = view
        self.comment = disnake.ui.TextInput(
            label="Commentaire",
            style=disnake.TextInputStyle.paragraph,
            placeholder="Dites-nous ce que vous avez pensé du support...",
            required=True,
            max_length=1000
        )
        self.add_item(self.comment)

    async def callback(self, interaction: disnake.Interaction):
        self.view.comment = self.comment.value
        await interaction.response.send_message("Commentaire enregistré ! N'oubliez pas de valider avec 'Envoyer'.", ephemeral=True)