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data/tickets/transcripts/ticket_1459546304333086802_20260116_183932.html Normal file
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<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1459546304333086802</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
background: #f5f6fa;
color: #2c3e50;
line-height: 1.6;
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.container {
max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
}
.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
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display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
.messages-section {
background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.messages-section h3 {
margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
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.message {
padding: 15px;
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.message:last-child {
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.message.staff-message {
background: #f8f9fa;
border-left: 3px solid #3498db;
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.message-header {
display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
font-weight: bold;
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.timestamp {
color: #95a5a6;
font-size: 12px;
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.message-content {
color: #34495e;
word-break: break-word;
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background: white;
border-radius: 10px;
padding: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
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.stats-section h3 {
margin-bottom: 15px;
color: #3498db;
}
.stats-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 15px;
}
.stat-item {
background: #f8f9fa;
padding: 15px;
border-radius: 8px;
text-align: center;
}
.stat-label {
display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
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.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
.footer {
text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1459546304333086802</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>3b0b9bc1</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>10/01/2026 14:55</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">6.2 j</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 16/01/2026 à 18:39:32</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

210
data/tickets/transcripts/ticket_1461099541884567765_20260114_214807.html Normal file
View file

@ -0,0 +1,210 @@
<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461099541884567765</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
background: #f5f6fa;
color: #2c3e50;
line-height: 1.6;
}
.container {
max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
}
.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
}
.meta-item {
display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
.messages-section {
background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.messages-section h3 {
margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
padding-bottom: 10px;
}
.message {
padding: 15px;
border-bottom: 1px solid #ecf0f1;
}
.message:last-child {
border-bottom: none;
}
.message.staff-message {
background: #f8f9fa;
border-left: 3px solid #3498db;
}
.message-header {
display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
font-weight: bold;
}
.timestamp {
color: #95a5a6;
font-size: 12px;
}
.message-content {
color: #34495e;
word-break: break-word;
}
.stats-section {
background: white;
border-radius: 10px;
padding: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.stats-section h3 {
margin-bottom: 15px;
color: #3498db;
}
.stats-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 15px;
}
.stat-item {
background: #f8f9fa;
padding: 15px;
border-radius: 8px;
text-align: center;
}
.stat-label {
display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
}
.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
.footer {
text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461099541884567765</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>3b0b9bc1</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 21:47</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 21:48:07</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

210
data/tickets/transcripts/ticket_1461101515270783147_20260114_215613.html Normal file
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@ -0,0 +1,210 @@
<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461101515270783147</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
background: #f5f6fa;
color: #2c3e50;
line-height: 1.6;
}
.container {
max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
}
.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
}
.meta-item {
display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
.messages-section {
background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.messages-section h3 {
margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
padding-bottom: 10px;
}
.message {
padding: 15px;
border-bottom: 1px solid #ecf0f1;
}
.message:last-child {
border-bottom: none;
}
.message.staff-message {
background: #f8f9fa;
border-left: 3px solid #3498db;
}
.message-header {
display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
font-weight: bold;
}
.timestamp {
color: #95a5a6;
font-size: 12px;
}
.message-content {
color: #34495e;
word-break: break-word;
}
.stats-section {
background: white;
border-radius: 10px;
padding: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.stats-section h3 {
margin-bottom: 15px;
color: #3498db;
}
.stats-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 15px;
}
.stat-item {
background: #f8f9fa;
padding: 15px;
border-radius: 8px;
text-align: center;
}
.stat-label {
display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
}
.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
.footer {
text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461101515270783147</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>3b0b9bc1</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 21:55</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 21:56:13</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

210
data/tickets/transcripts/ticket_1461102167132737781_20260114_215836.html Normal file
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@ -0,0 +1,210 @@
<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461102167132737781</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
background: #f5f6fa;
color: #2c3e50;
line-height: 1.6;
}
.container {
max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
}
.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
}
.meta-item {
display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
.messages-section {
background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.messages-section h3 {
margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
padding-bottom: 10px;
}
.message {
padding: 15px;
border-bottom: 1px solid #ecf0f1;
}
.message:last-child {
border-bottom: none;
}
.message.staff-message {
background: #f8f9fa;
border-left: 3px solid #3498db;
}
.message-header {
display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
font-weight: bold;
}
.timestamp {
color: #95a5a6;
font-size: 12px;
}
.message-content {
color: #34495e;
word-break: break-word;
}
.stats-section {
background: white;
border-radius: 10px;
padding: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.stats-section h3 {
margin-bottom: 15px;
color: #3498db;
}
.stats-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 15px;
}
.stat-item {
background: #f8f9fa;
padding: 15px;
border-radius: 8px;
text-align: center;
}
.stat-label {
display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
}
.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
.footer {
text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461102167132737781</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>3b0b9bc1</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 21:58</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 21:58:36</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

210
data/tickets/transcripts/ticket_1461105087840649403_20260114_221013.html Normal file
View file

@ -0,0 +1,210 @@
<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461105087840649403</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
background: #f5f6fa;
color: #2c3e50;
line-height: 1.6;
}
.container {
max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
}
.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
}
.meta-item {
display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
.messages-section {
background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.messages-section h3 {
margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
padding-bottom: 10px;
}
.message {
padding: 15px;
border-bottom: 1px solid #ecf0f1;
}
.message:last-child {
border-bottom: none;
}
.message.staff-message {
background: #f8f9fa;
border-left: 3px solid #3498db;
}
.message-header {
display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
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</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461105087840649403</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>91522e2c</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 22:09</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 22:10:13</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

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<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461105782194962634</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
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margin-bottom: 10px;
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display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
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.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
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font-weight: bold;
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color: #95a5a6;
font-size: 12px;
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</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461105782194962634</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>91522e2c</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-claimed">claimed</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 22:12</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 22:13:02</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

210
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<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461106046088122481</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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max-width: 900px;
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color: white;
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margin-bottom: 10px;
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display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
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.meta-item {
display: flex;
align-items: center;
gap: 5px;
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display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
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.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
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background: white;
border-radius: 10px;
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margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
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margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
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padding: 15px;
border-bottom: 1px solid #ecf0f1;
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border-bottom: none;
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background: #f8f9fa;
border-left: 3px solid #3498db;
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display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
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background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
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color: #95a5a6;
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color: #34495e;
word-break: break-word;
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display: grid;
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background: #f8f9fa;
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border-radius: 8px;
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display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
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.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
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text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461106046088122481</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>91522e2c</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-claimed">claimed</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 22:13</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 22:14:01</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

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data/tickets/transcripts/ticket_1461110002814029906_20260114_222945.html Normal file
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<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461110002814029906</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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color: #2c3e50;
line-height: 1.6;
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max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
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.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
}
.meta-item {
display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
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background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
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margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
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padding: 15px;
border-bottom: 1px solid #ecf0f1;
}
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border-bottom: none;
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background: #f8f9fa;
border-left: 3px solid #3498db;
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display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
font-weight: bold;
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.timestamp {
color: #95a5a6;
font-size: 12px;
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color: #34495e;
word-break: break-word;
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background: white;
border-radius: 10px;
padding: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
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.stats-section h3 {
margin-bottom: 15px;
color: #3498db;
}
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display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 15px;
}
.stat-item {
background: #f8f9fa;
padding: 15px;
border-radius: 8px;
text-align: center;
}
.stat-label {
display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
}
.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
.footer {
text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461110002814029906</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>3b0b9bc1</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>14/01/2026 22:29</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 14/01/2026 à 22:29:45</p>
<p>Système de Tickets - Kuby Bot</p>
</div>
</div>
</body>
</html>

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data/tickets/transcripts/ticket_1461775280107687966_20260116_183317.html Normal file
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<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461775280107687966</title>
<style>
* {
margin: 0;
padding: 0;
box-sizing: border-box;
}
body {
font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
background: #f5f6fa;
color: #2c3e50;
line-height: 1.6;
}
.container {
max-width: 900px;
margin: 0 auto;
padding: 20px;
}
.header {
background: linear-gradient(135deg, #3498db, #34495e);
color: white;
padding: 30px;
border-radius: 10px;
margin-bottom: 20px;
}
.header h1 {
font-size: 24px;
margin-bottom: 10px;
}
.header-meta {
display: flex;
flex-wrap: wrap;
gap: 20px;
font-size: 14px;
opacity: 0.9;
}
.meta-item {
display: flex;
align-items: center;
gap: 5px;
}
.status-badge {
display: inline-block;
padding: 3px 10px;
border-radius: 15px;
font-size: 12px;
font-weight: bold;
text-transform: uppercase;
}
.status-open { background: #27ae60; }
.status-closed { background: #e74c3c; }
.status-claimed { background: #f39c12; }
.messages-section {
background: white;
border-radius: 10px;
padding: 20px;
margin-bottom: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.messages-section h3 {
margin-bottom: 15px;
color: #3498db;
border-bottom: 2px solid #ecf0f1;
padding-bottom: 10px;
}
.message {
padding: 15px;
border-bottom: 1px solid #ecf0f1;
}
.message:last-child {
border-bottom: none;
}
.message.staff-message {
background: #f8f9fa;
border-left: 3px solid #3498db;
}
.message-header {
display: flex;
align-items: center;
gap: 10px;
margin-bottom: 8px;
}
.author {
font-weight: bold;
color: #2c3e50;
}
.staff-badge {
background: #3498db;
color: white;
padding: 2px 6px;
border-radius: 3px;
font-size: 10px;
font-weight: bold;
}
.timestamp {
color: #95a5a6;
font-size: 12px;
}
.message-content {
color: #34495e;
word-break: break-word;
}
.stats-section {
background: white;
border-radius: 10px;
padding: 20px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}
.stats-section h3 {
margin-bottom: 15px;
color: #3498db;
}
.stats-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
gap: 15px;
}
.stat-item {
background: #f8f9fa;
padding: 15px;
border-radius: 8px;
text-align: center;
}
.stat-label {
display: block;
font-size: 12px;
color: #7f8c8d;
margin-bottom: 5px;
}
.stat-value {
font-size: 18px;
font-weight: bold;
color: #3498db;
}
.footer {
text-align: center;
padding: 20px;
color: #95a5a6;
font-size: 12px;
}
</style>
</head>
<body>
<div class="container">
<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461775280107687966</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>91522e2c</span>
</div>
<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
</div>
<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
</div>
<div class="meta-item">
<span>📅 Créé:</span>
<span>16/01/2026 18:33</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">0 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
</div>
<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
</div>
</div>
</div>
<div class="footer">
<p>Généré le 16/01/2026 à 18:33:17</p>
<p>Système de Tickets - Kuby Bot</p>
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<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript - Ticket #1461776856721391758</title>
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<div class="header">
<h1>🎫 Transcript de Ticket</h1>
<div class="header-meta">
<div class="meta-item">
<span>📌 ID:</span>
<span>1461776856721391758</span>
</div>
<div class="meta-item">
<span>📁 Catégorie:</span>
<span>3b0b9bc1</span>
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<div class="meta-item">
<span>⚡ Priorité:</span>
<span style="color: #3498db; font-weight: bold;">NORMAL</span>
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<div class="meta-item">
<span>📊 Statut:</span>
<span class="status-badge status-open">open</span>
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<div class="meta-item">
<span>📅 Créé:</span>
<span>16/01/2026 18:39</span>
</div>
</div>
</div>
<div class="messages-section">
<h3>💬 Messages (0)</h3>
</div>
<div class="stats-section">
<h3>📊 Statistiques</h3>
<div class="stats-grid">
<div class="stat-item">
<span class="stat-label">Durée</span>
<span class="stat-value">5 min</span>
</div>
<div class="stat-item">
<span class="stat-label">Messages</span>
<span class="stat-value">0</span>
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<div class="stat-item">
<span class="stat-label">Note</span>
<span class="stat-value">Pas de note</span>
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<div class="footer">
<p>Généré le 16/01/2026 à 18:43:52</p>
<p>Système de Tickets - Kuby Bot</p>
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