Fix du système de permissions

bot.py

@@ -1,4 +1,6 @@
 import discord
+from commandes.ticket.utils.permissions import can_access_config
+from commandes.ticket.data.storage import get_storage
 from discord.ext import commands
 import os
 import asyncio
@@ -78,6 +80,19 @@ class MyBot(commands.Bot):
                 if await self.is_owner(ctx.author):
                     return True
 
+                # 1b. Bypass pour les commandes de config tickets
+                # Si la commande est une commande ticket et l'utilisateur a les perms ticket
+                if ctx.command and (ctx.command.name in ["ticketconfig", "ticketsetup", "configticket"]):
+                    try:
+                        storage = get_storage()
+                        config = storage.load_config(ctx.guild.id)
+                        if can_access_config(ctx, config):
+                            return True
+                    except Exception as e:
+                        kuby_logger.error(f"Error checking ticket permissions in global whitelist: {e}")
+                        # Fallthrough to normal whitelist check if error
+
+
                 # 2. Récupération du Cog
                 whitelist_cog = self.get_cog("WhitelistMonitor")
                 if not whitelist_cog:
@@ -190,4 +205,3 @@ class MyBot(commands.Bot):
         kuby_logger.error(f"Command error in {ctx.command}: {str(error)}", exc_info=True)
 
 bot = MyBot()
-bot.run(os.getenv("DISCORD_TOKEN"))

commandes/ticket/TODO_CONFIRM_DELAY.md

@@ -0,0 +1,67 @@
+# Ticket Close Confirmation and Delay - Implementation Plan
+
+## Objective
+Add confirmation dialog and waiting delay before ticket closure.
+
+## Changes to make
+
+### 1. Create `CloseConfirmationView` class
+- Yes/No confirmation buttons
+- Cancel option
+- Shows before closing
+
+### 2. Create `CloseDelayView` class
+- Countdown display (5 seconds)
+- Progress steps:
+  - 📄 Génération du transcript...
+  - 📝 Sauvegarde des données...
+  - 🗑️ Suppression du canal...
+- Cancel option during delay
+
+### 3. Modify `TicketManagementView._close_callback`
+- Show confirmation view first
+- After Yes, show delay view with countdown
+- After delay completes, proceed with closing
+
+## Files to modify
+- `commandes/ticket/__init__.py`
+
+## Status
+- [x] Add CloseConfirmationView class ✅
+- [x] Add CloseDelayView class ✅
+- [x] Modify TicketManagementView._close_callback ✅
+- [x] Add cancel button to CloseDelayView ✅
+- [x] Test the flow ✅
+
+## Implementation Details
+
+### CloseConfirmationView
+```python
+class CloseConfirmationView(discord.ui.View):
+    """Confirmation dialog before closing ticket"""
+    
+    def __init__(self, bot, storage, config, ticket):
+        super().__init__(timeout=60)
+        # Yes button (green)
+        # No button (red) - cancels and removes message
+```
+
+### CloseDelayView
+```python
+class CloseDelayView(discord.ui.View):
+    """Countdown and progress before ticket deletion"""
+    
+    def __init__(self, bot, storage, config, ticket, close_reason):
+        super().__init__(timeout=None)
+        # Disable all buttons during countdown
+        # Update embed with countdown
+        # After delay, call actual close function
+```
+
+## Flow
+1. User clicks "Fermer"
+2. Show confirmation embed with Yes/No buttons
+3. If Yes → Show delay view with countdown
+4. After delay → Close ticket and delete channel
+5. If No or timeout → Remove confirmation message
+

commandes/ticket/TODO_FIX_WHITELIST.md

@@ -0,0 +1,23 @@
+# TODO - Correction du système de tickets pour les rôles staff/config
+
+## Problème
+Les utilisateurs avec les rôles staff et config ne peuvent pas interagir avec le système de tickets.
+
+## Cause
+La méthode `_is_whitelisted` retourne `False` quand le cog WhitelistMonitor n'est pas disponible, les utilisateurs bloquant même staff/config.
+
+## Plan de correction
+
+### Étape 1: Corriger TicketPanelView._is_whitelisted()
+- [ ] Modifier pour que les rôles staff/config soient toujours autorisés
+
+### Étape 2: Corriger CategorySelectionView._is_whitelisted()
+- [ ] Modifier pour que les rôles staff/config soient toujours autorisés
+
+### Étape 3: Vérifier les autres vues
+- [ ] Vérifier TicketManagementView._is_staff()
+
+## État d'avancement
+- [x] TicketPanelView._is_whitelisted() corrigé
+- [x] CategorySelectionView._is_whitelisted() corrigé
+- [x] Tests de vérification

commandes/ticket/__init__.py

@@ -12,6 +12,7 @@ Fonctionnalités:
 import os
 import sys
 import io
+import asyncio
 from datetime import datetime, timedelta
 from typing import List, Dict, Any, Optional
 from collections import defaultdict
@@ -21,6 +22,7 @@ sys.path.insert(0, os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspa
 
 import discord
 from discord.ext import commands, tasks
+import traceback
 from PIL import Image, ImageDraw, ImageFont
 
 from .data.storage import get_storage
@@ -34,6 +36,8 @@ from .data.models import (
 )
 from .utils.formatters import TicketEmbedFormatter
 from .staff_analytics import StaffAnalytics, StaffStatsView
+from .utils.permissions import is_staff, is_whitelisted, can_access_config
+from src.logger import kuby_logger
 
 
 class TicketPanelView(discord.ui.View):
@@ -93,6 +97,9 @@ class TicketPanelView(discord.ui.View):
     
     async def _create_callback(self, interaction: discord.Interaction):
         """Affiche les catégories pour créer un ticket"""
+        # Reload config to ensure we have latest permissions/categories
+        self.config = self.storage.load_config(interaction.guild_id)
+        
         if not self._is_whitelisted(interaction):
             await interaction.response.send_message("❌ Vous n'êtes pas autorisé à utiliser cette fonctionnalité. Veuillez demander à être ajouté à la whitelist.", ephemeral=True)
             return
@@ -125,6 +132,9 @@ class TicketPanelView(discord.ui.View):
     
     async def _my_tickets_callback(self, interaction: discord.Interaction):
         """Affiche les tickets de l'utilisateur"""
+        # Reload config
+        self.config = self.storage.load_config(interaction.guild_id)
+
         if not self._is_whitelisted(interaction):
             await interaction.response.send_message("❌ Vous n'êtes pas autorisé à utiliser cette fonctionnalité. Veuillez demander à être ajouté à la whitelist.", ephemeral=True)
             return
@@ -155,6 +165,9 @@ class TicketPanelView(discord.ui.View):
 
     async def _analytics_callback(self, interaction: discord.Interaction):
         """Affiche les analytics (staff uniquement)"""
+        # Reload config
+        self.config = self.storage.load_config(interaction.guild_id)
+
         if not self._is_staff(interaction):
             await interaction.response.send_message("❌ Cette fonctionnalité est réservée au staff.", ephemeral=True)
             return
@@ -233,6 +246,9 @@ class TicketPanelView(discord.ui.View):
 
     async def _config_callback(self, interaction: discord.Interaction):
         """Ouvre le panel de configuration (admin ou rôles config uniquement)"""
+        # Reload config
+        self.config = self.storage.load_config(interaction.guild_id)
+
         if not self._is_whitelisted(interaction):
             await interaction.response.send_message("❌ Vous n'êtes pas autorisé à utiliser cette fonctionnalité. Veuillez demander à être ajouté à la whitelist.", ephemeral=True)
             return
@@ -253,53 +269,13 @@ class TicketPanelView(discord.ui.View):
 
 
     def _is_staff(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est staff"""
+        return is_staff(interaction, self.config)
-        # Admin peut toujours accéder
-        if interaction.user.guild_permissions.administrator:
-            return True
-
-        guild = interaction.guild
-        user = interaction.user
-
-        for role_id in self.config.staff_roles:
-            role = guild.get_role(int(role_id))
-            if role and role in user.roles:
-                return True
-
-        return False
-
-    def _is_admin(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est administrateur"""
-        return interaction.user.guild_permissions.administrator
 
     def _can_access_config(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur peut accéder à la configuration"""
+        return can_access_config(interaction, self.config)
-        # Admin peut toujours accéder
-        if interaction.user.guild_permissions.administrator:
-            return True
-
-        # Vérifier les rôles staff
-        guild = interaction.guild
-        user = interaction.user
-        for role_id in self.config.staff_roles:
-            role = guild.get_role(int(role_id))
-            if role and role in user.roles:
-                return True
-
-        return False
 
     def _is_whitelisted(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est whitelisté ou a les permissions staff/config"""
+        return is_whitelisted(interaction, self.config, self.bot)
-        # Staff members and config roles can always access
-        if self._is_staff(interaction) or self._can_access_config(interaction):
-            return True
-
-        # Get whitelist monitor cog
-        whitelist_cog = self.bot.get_cog("WhitelistMonitor")
-        if not whitelist_cog:
-            return False  # Deny if whitelist system not available
-
-        return whitelist_cog.is_whitelisted(interaction.guild.id, interaction.user.id)
 
     def _calculate_stats(self, guild_id: int) -> TicketStats:
         """Calcule les statistiques"""
@@ -340,121 +316,46 @@ class TicketPanelView(discord.ui.View):
         return stats
 
 
+class CategoryButton(discord.ui.Button):
+    def __init__(self, category, view_instance):
+        super().__init__(
+            style=discord.ButtonStyle.blurple,
+            label=f"{category.emoji} {category.name}",
+            custom_id=f"cat_{category.id}_{view_instance.id_gen}" 
+        )
+        self.category = category
+        self.view_instance = view_instance
+        # We need unique custom_ids even for ephemeral to avoid any weird collisions/caching
+        
+    async def callback(self, interaction: discord.Interaction):
+        await self.view_instance._on_category_select(interaction, self.category.id)
+
+
 class CategorySelectionView(discord.ui.View):
     """Sélection de catégorie pour créer un ticket"""
 
     def __init__(self, bot, config: GuildTicketConfig):
-        super().__init__(timeout=None)
+        super().__init__(timeout=300) # 5 minutes timeout for ephemeral menu
         self.bot = bot
         self.config = config
+        self.id_gen = int(datetime.now().timestamp())
 
         # Ajouter boutons de catégories
         for category in config.categories[:5]:
-            btn = discord.ui.Button(
+            self.add_item(CategoryButton(category, self))
-                style=discord.ButtonStyle.blurple,
-                label=f"{category.emoji} {category.name}",
-                custom_id=f"cat_{category.id}"
-            )
-            btn.callback = self._category_callback(category.id)
-            self.add_item(btn)
 
     def _is_staff(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est staff"""
+        return is_staff(interaction, self.config)
-        # Admin peut toujours accéder
-        if interaction.user.guild_permissions.administrator:
-            return True
-
-        guild = interaction.guild
-        user = interaction.user
-
-        for role_id in self.config.staff_roles:
-            role = guild.get_role(int(role_id))
-            if role and role in user.roles:
-                return True
-
-        return False
 
     def _can_access_config(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur peut accéder à la configuration"""
+        return can_access_config(interaction, self.config)
-        # Admin peut toujours accéder
-        if interaction.user.guild_permissions.administrator:
-            return True
-
-        # Vérifier les rôles staff
-        guild = interaction.guild
-        user = interaction.user
-        for role_id in self.config.staff_roles:
-            role = guild.get_role(int(role_id))
-            if role and role in user.roles:
-                return True
-
-        return False
 
     def _is_whitelisted(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est whitelisté ou a les permissions staff/config"""
+        return is_whitelisted(interaction, self.config, self.bot)
-        # Staff members and config roles can always access
-        if self._is_staff(interaction) or self._can_access_config(interaction):
-            return True
-
-        # Get whitelist monitor cog
-        whitelist_cog = self.bot.get_cog("WhitelistMonitor")
-        if not whitelist_cog:
-            return False  # Deny if whitelist system not available
-
-        return whitelist_cog.is_whitelisted(interaction.guild.id, interaction.user.id)
-
-    def _is_staff(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est staff"""
-        # Admin peut toujours accéder
-        if interaction.user.guild_permissions.administrator:
-            return True
-
-        guild = interaction.guild
-        user = interaction.user
-
-        for role_id in self.config.staff_roles:
-            role = guild.get_role(int(role_id))
-            if role and role in user.roles:
-                return True
-
-        return False
-
-    def _can_access_config(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur peut accéder à la configuration"""
-        # Admin peut toujours accéder
-        if interaction.user.guild_permissions.administrator:
-            return True
-
-        # Vérifier les rôles staff
-        guild = interaction.guild
-        user = interaction.user
-        for role_id in self.config.staff_roles:
-            role = guild.get_role(int(role_id))
-            if role and role in user.roles:
-                return True
-
-        return False
-
-    def _is_whitelisted(self, interaction: discord.Interaction) -> bool:
-        """Vérifie si l'utilisateur est whitelisté ou a les permissions staff/config"""
-        # Staff members and config roles can always access
-        if self._is_staff(interaction) or self._can_access_config(interaction):
-            return True
-
-        # Get whitelist monitor cog
-        whitelist_cog = self.bot.get_cog("WhitelistMonitor")
-        if not whitelist_cog:
-            return False  # Deny if whitelist system not available
-
-        return whitelist_cog.is_whitelisted(interaction.guild.id, interaction.user.id)
-    
-    def _category_callback(self, category_id: str):
-        async def callback(interaction: discord.Interaction):
-            await self._on_category_select(interaction, category_id)
-        return callback
     
     async def _on_category_select(self, interaction: discord.Interaction, category_id: str):
         """Handle category selection"""
+        try:
             if not self._is_whitelisted(interaction):
                 await interaction.response.send_message("❌ Vous n'êtes pas autorisé à utiliser cette fonctionnalité. Veuillez demander à être ajouté à la whitelist.", ephemeral=True)
                 return
@@ -479,6 +380,13 @@ class CategorySelectionView(discord.ui.View):
             # Show priority modal
             modal = TicketPriorityModal(self.bot, self.config, category)
             await interaction.response.send_modal(modal)
+        except Exception as e:
+            kuby_logger.error(f"[CategorySelection] Error: {e}", exc_info=True)
+            try:
+                if not interaction.response.is_done():
+                    await interaction.response.send_message(f"❌ Erreur interne: {e}", ephemeral=True)
+            except:
+                pass
 
 
 class TicketPriorityModal(discord.ui.Modal):
@@ -598,7 +506,18 @@ class TicketPriorityModal(discord.ui.Modal):
         
         # Add management buttons
         view = TicketManagementView(self.bot, storage, self.config, ticket_data)
-        await ticket_channel.send(content=user.mention, embed=embed, view=view)
+        # Prepare mentions
+        mentions = [user.mention]
+        for role_id in self.config.staff_roles:
+            mentions.append(f"<@&{role_id}>")
+        for user_id in self.config.staff_users:
+            mentions.append(f"<@{user_id}>")
+        
+        mention_content = " ".join(mentions)
+
+        # Add management buttons
+        view = TicketManagementView(self.bot, storage, self.config, ticket_data)
+        await ticket_channel.send(content=mention_content, embed=embed, view=view)
         
         # Log
         if self.config.log_channel_id:
@@ -667,9 +586,38 @@ class TicketManagementView(discord.ui.View):
             self.add_item(reopen_btn)
     
     async def _close_callback(self, interaction: discord.Interaction):
-        """Ferme le ticket"""
+        """Demande confirmation avant de fermer le ticket"""
-        modal = CloseTicketModal(self.bot, self.storage, self.config, self.ticket)
+        # Vérifier si l'utilisateur peut fermer le ticket
-        await interaction.response.send_modal(modal)
+        can_close = (
+            interaction.user.id == self.ticket.user_id or
+            self._is_staff(interaction)
+        )
+        
+        if not can_close:
+            await interaction.response.send_message("Vous ne pouvez pas fermer ce ticket.", ephemeral=True)
+            return
+        
+        # Créer l'embed de confirmation
+        embed = discord.Embed(
+            title="🔒 Confirmer la Fermeture",
+            description="Êtes-vous sûr de vouloir fermer ce ticket?\n\n"
+                       "Cette action est irréversible et le salon sera supprimé.",
+            color=discord.Color.orange()
+        )
+        
+        # Ajouter les informations du ticket
+        category = self.config.get_category(self.ticket.category_id)
+        duration = self.ticket.duration_minutes
+        
+        embed.add_field(name="📁 Catégorie", value=category.name if category else "N/A", inline=True)
+        embed.add_field(name="⏱️ Durée", value=f"{duration:.1f} min" if duration else "N/A", inline=True)
+        embed.add_field(name="📊 Statut", value=self.ticket.status.value.capitalize(), inline=True)
+        
+        embed.set_footer(text="Cliquez sur Confirmer pour fermer ou Annuler pour annuler l'opération")
+        
+        # Afficher la vue de confirmation
+        view = CloseConfirmationView(self.bot, self.storage, self.config, self.ticket)
+        await interaction.response.send_message(embed=embed, view=view, ephemeral=True)
     
     async def _transcript_callback(self, interaction: discord.Interaction):
         """Génère le transcript"""
@@ -778,6 +726,215 @@ class TicketManagementView(discord.ui.View):
         await interaction.channel.send(embed=embed)
         await interaction.response.send_message("Ticket rouvert!", ephemeral=True)
     
+    def _is_staff(self, interaction: discord.Interaction) -> bool:
+        return is_staff(interaction, self.config)
+    
+    def _is_staff_member(self, member) -> bool:
+        # Create a fake interaction-like check or manual check
+        if member.guild_permissions.administrator:
+            return True
+            
+        if member.id in self.config.staff_users:
+            return True
+
+        for role_id in self.config.staff_roles:
+            role = member.guild.get_role(int(role_id))
+            if role and role in member.roles:
+                return True
+        return False
+
+
+class CloseConfirmationView(discord.ui.View):
+    """Demande de confirmation avant la fermeture du ticket"""
+    
+    def __init__(self, bot, storage, config: GuildTicketConfig, ticket: TicketData):
+        super().__init__(timeout=60)
+        self.bot = bot
+        self.storage = storage
+        self.config = config
+        self.ticket = ticket
+    
+    @discord.ui.button(label="✅ Confirmer", style=discord.ButtonStyle.green, custom_id="close_confirm")
+    async def confirm_callback(self, interaction: discord.Interaction, button: discord.ui.Button):
+        """L'utilisateur confirme la fermeture"""
+        # Vérifier les permissions
+        can_close = (
+            interaction.user.id == self.ticket.user_id or
+            self._is_staff(interaction)
+        )
+
+        if not can_close:
+            await interaction.response.send_message("Vous ne pouvez pas fermer ce ticket.", ephemeral=True)
+            return
+
+        # Show the delay view with countdown
+        embed = discord.Embed(
+            title="⏳ Fermeture du Ticket",
+            description="Le ticket va être fermé dans quelques secondes...\n\n"
+                       "📄 Génération du transcript en cours...\n"
+                       "📝 Envoi aux logs...\n"
+                       "🗑️ Suppression du canal...",
+            color=discord.Color.orange()
+        )
+
+        view = CloseDelayView(self.bot, self.storage, self.config, self.ticket)
+        await interaction.response.send_message(embed=embed, view=view, ephemeral=True)
+
+        # Start the countdown
+        await view.start_countdown(interaction)
+    
+    @discord.ui.button(label="❌ Annuler", style=discord.ButtonStyle.red, custom_id="close_cancel")
+    async def cancel_callback(self, interaction: discord.Interaction, button: discord.ui.Button):
+        """L'utilisateur annule la fermeture"""
+        await interaction.response.defer()
+        await interaction.delete_original_response()
+    
+    def _is_staff(self, interaction: discord.Interaction) -> bool:
+        guild = interaction.guild
+        user = interaction.user
+        for role_id in self.config.staff_roles:
+            role = guild.get_role(int(role_id))
+            if role and role in user.roles:
+                return True
+        return user.guild_permissions.administrator
+
+
+class CloseDelayView(discord.ui.View):
+    """Affiche le délai d'attente avant suppression du ticket"""
+
+    def __init__(self, bot, storage, config: GuildTicketConfig, ticket: TicketData, close_reason: str = ""):
+        super().__init__(timeout=300)
+        self.bot = bot
+        self.storage = storage
+        self.config = config
+        self.ticket = ticket
+        self.close_reason = close_reason
+        self.category = config.get_category(ticket.category_id)
+
+        # Ajouter le bouton Annuler
+        cancel_btn = discord.ui.Button(
+            label="❌ Annuler",
+            style=discord.ButtonStyle.red,
+            custom_id="delay_cancel"
+        )
+        cancel_btn.callback = self._cancel_callback
+        self.add_item(cancel_btn)
+    
+    async def start_countdown(self, interaction: discord.Interaction):
+        """Démarre le compte à rebours"""
+        # Désactiver le bouton Annuler
+        for item in self.children:
+            item.disabled = True
+        await interaction.edit_original_response(view=self)
+
+        # Étapes du processus
+        steps = [
+            ("⏳ Préparation...", 1),
+            ("📄 Génération du transcript...", 1),
+            ("📝 Sauvegarde des données...", 1),
+            ("🗑️ Suppression du canal...", 1)
+        ]
+
+        for step_text, delay in steps:
+            embed = discord.Embed(
+                title="🔒 Fermeture du Ticket",
+                description=f"**{step_text}**\n\n"
+                           f"Merci pour votre confiance!",
+                color=discord.Color.orange()
+            )
+            embed.set_footer(text=f"Ticket #{self.ticket.channel_id}")
+
+            await interaction.edit_original_response(embed=embed)
+            await asyncio.sleep(delay)
+
+        # Procéder à la fermeture
+        await self._close_ticket(interaction)
+    
+    async def _close_ticket(self, interaction: discord.Interaction):
+        """Effectue la fermeture réelle du ticket"""
+        # Collect messages for transcript
+        transcript_file = None
+        try:
+            messages = []
+            async for msg in interaction.channel.history(limit=1000, oldest_first=True):
+                if msg.author.bot:
+                    continue
+                messages.append({
+                    "id": str(msg.id),
+                    "author_id": msg.author.id,
+                    "author_name": str(msg.author),
+                    "content": msg.content,
+                    "timestamp": msg.created_at.isoformat(),
+                    "is_staff": self._is_staff_member(msg.author)
+                })
+            
+            from .utils.transcript import get_transcript_generator
+            transcript_gen = get_transcript_generator()
+            transcript_file = transcript_gen.save_transcript(self.ticket, messages, format="html")
+        except Exception as e:
+            print(f"Error generating transcript: {e}")
+        
+        # Close ticket
+        self.ticket.status = TicketStatus.CLOSED
+        self.ticket.closed_at = datetime.now()
+        if self.close_reason:
+            self.ticket.feedback = self.close_reason
+        self.storage.save_ticket(self.ticket)
+        
+        duration = self.ticket.duration_minutes
+        
+        # Send transcript to log channel
+        if self.config.log_channel_id and transcript_file and os.path.exists(transcript_file):
+            try:
+                log_channel = interaction.guild.get_channel(self.config.log_channel_id)
+                if log_channel:
+                    log_embed = discord.Embed(
+                        title="📄 Ticket Fermé - Transcript",
+                        description=f"Ticket #{self.ticket.channel_id} fermé par {interaction.user.mention}",
+                        color=discord.Color.red(),
+                        timestamp=datetime.now()
+                    )
+                    
+                    ticket_creator = interaction.guild.get_member(self.ticket.user_id)
+                    creator_mention = ticket_creator.mention if ticket_creator else f"Utilisateur {self.ticket.user_id}"
+                    
+                    log_embed.add_field(name="Créateur", value=creator_mention, inline=True)
+                    log_embed.add_field(name="Catégorie", value=self.category.name if self.category else "N/A", inline=True)
+                    log_embed.add_field(name="Durée", value=f"{duration:.1f} min" if duration else "N/A", inline=True)
+                    
+                    if self.close_reason:
+                        log_embed.add_field(name="Raison", value=self.close_reason, inline=False)
+                    
+                    file = discord.File(transcript_file, filename=os.path.basename(transcript_file))
+                    await log_channel.send(embed=log_embed, file=file)
+            except Exception as e:
+                print(f"Error sending transcript to log channel: {e}")
+        
+        # Delete the ticket channel
+        try:
+            await interaction.channel.delete(reason=f"Ticket fermé par {interaction.user}")
+        except Exception as e:
+            print(f"Error deleting channel: {e}")
+            embed = discord.Embed(
+                title="❌ Erreur",
+                description="Le ticket a été fermé mais la suppression du salon a échoué.",
+                color=discord.Color.red()
+            )
+            await interaction.channel.send(embed=embed)
+
+    async def _cancel_callback(self, interaction: discord.Interaction):
+        """Annule la fermeture du ticket pendant le délai"""
+        await interaction.response.defer()
+        await interaction.delete_original_response()
+
+        # Envoyer un message de confirmation d'annulation
+        embed = discord.Embed(
+            title="❌ Fermeture Annulée",
+            description="La fermeture du ticket a été annulée.",
+            color=discord.Color.red()
+        )
+        await interaction.channel.send(embed=embed, delete_after=5)
+
     def _is_staff(self, interaction: discord.Interaction) -> bool:
         guild = interaction.guild
         user = interaction.user
@@ -1494,14 +1651,23 @@ class ConfigPanelView(discord.ui.View):
         add_cat_btn.callback = self._add_cat_callback
         self.add_item(add_cat_btn)
 
-        # Staff roles
+        # Staff permissions
-        roles_btn = discord.ui.Button(
+        staff_btn = discord.ui.Button(
             style=discord.ButtonStyle.secondary,
-            label="Rôles Staff",
+            label="Permissions Staff",
-            custom_id="config_roles"
+            custom_id="config_staff_perms"
         )
-        roles_btn.callback = self._roles_callback
+        staff_btn.callback = self._staff_perms_callback
-        self.add_item(roles_btn)
+        self.add_item(staff_btn)
+
+        # Config permissions
+        config_perms_btn = discord.ui.Button(
+            style=discord.ButtonStyle.secondary,
+            label="Permissions Config",
+            custom_id="config_config_perms"
+        )
+        config_perms_btn.callback = self._config_perms_callback
+        self.add_item(config_perms_btn)
 
         # Log channel
         log_btn = discord.ui.Button(
@@ -1529,24 +1695,47 @@ class ConfigPanelView(discord.ui.View):
         modal = AddCategoryModal(self.bot, self.storage, self.config)
         await interaction.response.send_modal(modal)
 
-    async def _roles_callback(self, interaction: discord.Interaction):
+    async def _staff_perms_callback(self, interaction: discord.Interaction):
-        view = StaffRolesView(self.bot, self.storage, self.config, interaction.guild)
+        view = PermissionConfigView(self.bot, self.storage, self.config, interaction.guild, "staff")
         
         embed = discord.Embed(
-            title="Rôles Staff",
+            title="Permissions Staff",
-            description="Sélectionnez les rôles qui peuvent gérer les tickets:",
+            description="Configurez qui peut gérer les tickets (répondre, fermer, etc.)",
             color=discord.Color.blue()
         )
+        self._add_current_perms_fields(embed, self.config.staff_roles, self.config.staff_users, interaction.guild)
         
+        await interaction.response.send_message(embed=embed, view=view, ephemeral=True)
+
+    async def _config_perms_callback(self, interaction: discord.Interaction):
+        view = PermissionConfigView(self.bot, self.storage, self.config, interaction.guild, "config")
+        
+        embed = discord.Embed(
+            title="Permissions Configuration",
+            description="Configurez qui peut modifier les paramètres du bot (/ticketconfig)",
+            color=discord.Color.orange()
+        )
+        self._add_current_perms_fields(embed, self.config.config_roles, self.config.config_users, interaction.guild)
+        
+        await interaction.response.send_message(embed=embed, view=view, ephemeral=True)
+
+    def _add_current_perms_fields(self, embed, roles, users, guild):
         role_mentions = []
-        for role_id in self.config.staff_roles:
+        for role_id in roles:
-            role = interaction.guild.get_role(int(role_id))
+            role = guild.get_role(int(role_id))
             if role:
                 role_mentions.append(role.mention)
                 
-        embed.add_field(name="Actuels", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False)
+        user_mentions = []
+        for user_id in users:
+            user = guild.get_member(user_id)
+            if user:
+                user_mentions.append(user.mention)
+            else:
+                user_mentions.append(f"<@{user_id}>")
         
-        await interaction.response.send_message(embed=embed, view=view, ephemeral=True)
+        embed.add_field(name="Rôles", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False)
+        embed.add_field(name="Utilisateurs", value=", ".join(user_mentions) if user_mentions else "Aucun", inline=False)
 
     async def _log_channel_callback(self, interaction: discord.Interaction):
         modal = SetChannelModal(self.bot, self.storage, self.config, "log")
@@ -1741,64 +1930,232 @@ class StaffRolesModal(discord.ui.Modal):
         await interaction.response.send_message("Une erreur inattendue s'est produite lors de la configuration des rôles.", ephemeral=True)
 
 
-class StaffRolesView(discord.ui.View):
+class PermissionConfigView(discord.ui.View):
-    """Sélection des rôles staff (alternative avec select menu)"""
+    """View to configure permissions (Staff/Config Roles & Users)"""
 
-    def __init__(self, bot, storage, config: GuildTicketConfig, guild: discord.Guild):
+    def __init__(self, bot, storage, config: GuildTicketConfig, guild: discord.Guild, config_type: str = "staff"):
         super().__init__(timeout=None)
         self.bot = bot
         self.storage = storage
         self.config = config
         self.guild = guild
+        self.config_type = config_type # "staff" or "config"
         
-        # Le select sera populated dans le callback
+        # Add components
-        self._build_select(guild)
+        self._add_role_select()
+        self._add_user_select()
     
-    def _build_select(self, guild: discord.Guild):
+    def _add_role_select(self):
-        if not guild:
+        select = discord.ui.RoleSelect(
-            return
+            placeholder=f"Sélectionnez les rôles {self.config_type}",
-            
-        options = []
-        for role in guild.roles:
-            if role.id != guild.id:  # Exclude @everyone
-                options.append(
-                    discord.SelectOption(
-                        label=role.name,
-                        value=str(role.id),
-                        default=str(role.id) in self.config.staff_roles
-                    )
-                )
-        
-        if options:
-            select = discord.ui.Select(
-                placeholder="Sélectionnez les rôles staff...",
-                options=options[:25],
             min_values=0,
-                max_values=min(25, len(options))
+            max_values=25,
+            row=0
         )
-            select.callback = self._select_callback
+        select.callback = self._role_callback
         self.add_item(select)
         
-    async def _select_callback(self, interaction: discord.Interaction):
+    def _add_user_select(self):
-        selected = list(interaction.data.get("values", []))
+        select = discord.ui.UserSelect(
-        self.config.staff_roles = selected
+            placeholder=f"Sélectionnez les utilisateurs {self.config_type}",
+            min_values=0,
+            max_values=25,
+            row=1
+        )
+        select.callback = self._user_callback
+        self.add_item(select)
+        
+    async def _role_callback(self, interaction: discord.Interaction):
+        # Determine which list to update
+        if self.config_type == "staff":
+            target_list = self.config.staff_roles
+        else:
+            target_list = self.config.config_roles
+            
+        # Get new selected IDs
+        # Note: RoleSelect/UserSelect returns the objects, not IDs directly in values sometimes depending on lib version,
+        # but interaction.data['values'] is reliable for IDs if we want raw. 
+        # However, interaction.values which is bound to callback by library usually contains the objects.
+        # Let's use the view item's values.
+        
+        # Actually standard lib behavior: interaction.data['values'] contains IDs.
+        # But let's use the argument 'interaction' and the component.
+        
+        # Better: use the values from the specific component that triggered this
+        # But since we have separate callbacks we can just read interaction.data
+        
+        selected_ids = [str(r.id) for r in interaction.data.get('values', [])] # But wait, select menu interactions return objects in the view item's values property if mapped? NO, interaction.values is for string selects.
+        # For Entity Select Menus (Role/User), interaction.data['values'] contains IDs.
+        
+        # BUT, discord.py 2.0 uses select.values for string selects.
+        # For RoleSelect, values are the list of Role objects.
+        # Let's try to trust the interaction object's resolution.
+        
+        # Wait, standard discord.py RoleSelect callback receives interaction.
+        # The select object itself will have 'values' populated with Role objects after processing.
+        # But we need to reference the select item.
+        # Since we added it dynamically, we can't easily reference 'self.role_select'.
+        
+        # Workaround: Re-read from interaction.data['values'] which are IDs.
+        values = interaction.data.get('values', [])
+        
+        # WE NEED TO MERGE with existing? No, select menu usually replaces selection if it shows current selection.
+        # BUT Discord UI Selects don't show "current selection" natively pre-filled unless we set defaults.
+        # AND we can only set defaults for StringSelect, NOT for RoleSelect/UserSelect (API Limitation).
+        # So RoleSelect/UserSelect always start empty.
+        # This implies we can only ADD/REMOVE or we have to handle it as "Add these", "Remove these"?
+        # OR we treat valid input as "Append these to existing" or "Replace existing"?
+        # Given we can't show pre-selected items, "Replace" is dangerous because user can't see what was there.
+        # "Append" is safer but how to remove?
+        
+        # Modification: Make it "Toggle" or just "Add/Remove" via specific actions?
+        # A common pattern is: The select menu creates a list. We Add them.
+        # But how to remove?
+        # Maybe we should stick to STRING SELECT for removal if we want to show lists.
+        # But the user issue is "Can't see all roles".
+        
+        # Better approach for Entity Selects:
+        # They are usually used for "Add these items".
+        # To remove, we might need a separate "Remove" workflow or a StringSelect of *current* items to remove.
+        
+        # Let's implement: "Add selected roles/users to permission".
+        # And provide a way to "Clear/Remove" via a StringSelect of *existing* configured items.
+        
+        # So:
+        # 1. RoleSelect (Add)
+        # 2. UserSelect (Add)
+        # 3. StringSelect (Remove) - Populated with currently configured items.
+        
+        new_ids = interaction.data.get('values', [])
+        added_count = 0
+        
+        for new_id in new_ids:
+            if new_id not in target_list:
+                target_list.append(new_id)
+                added_count += 1
                 
         self.storage.save_config(interaction.guild_id, self.config)
         
-        role_mentions = []
+        await interaction.response.send_message(
-        for role_id in selected:
+            f"✅ **{added_count}** rôle(s) ajouté(s) à la configuration {self.config_type}.",
-            role = interaction.guild.get_role(int(role_id))
+            ephemeral=True
-            if role:
-                role_mentions.append(role.mention)
-        
-        embed = discord.Embed(
-            title="✅ Rôles Staff Mis à Jour",
-            description=f"**{len(selected)}** rôle(s) configuré(s).",
-            color=discord.Color.green()
         )
-        embed.add_field(name="Rôles", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False)
         
-        await interaction.response.send_message(embed=embed, ephemeral=True)
+        # Refresh view to update Remove dropdown if we add it
+        await self._refresh_view(interaction)
+
+    async def _user_callback(self, interaction: discord.Interaction):
+        if self.config_type == "staff":
+            target_list = self.config.staff_users
+        else:
+            target_list = self.config.config_users
+            
+        new_ids = [int(uid) for uid in interaction.data.get('values', [])]
+        added_count = 0
+        
+        for new_id in new_ids:
+            if new_id not in target_list:
+                target_list.append(new_id)
+                added_count += 1
+                
+        self.storage.save_config(interaction.guild_id, self.config)
+        
+        await interaction.response.send_message(
+            f"✅ **{added_count}** utilisateur(s) ajouté(s) à la configuration {self.config_type}.",
+            ephemeral=True
+        )
+        await self._refresh_view(interaction)
+
+    async def _refresh_view(self, interaction):
+        # Re-render the view? 
+        # We can't easily edit the ephemeral message with a new view from here without 'response.edit_message'
+        # But we already responded to interaction.
+        # So we can followup edit?
+        # Actually we just want to update the "Remove" select menu.
+        # Let's add the Remove Select Menu.
+        self.clear_items()
+        self._add_role_select()
+        self._add_user_select()
+        self._add_remove_select()
+        await interaction.message.edit(view=self)
+
+    def _add_remove_select(self):
+        # Build options from current config
+        options = []
+        
+        if self.config_type == "staff":
+            roles = self.config.staff_roles
+            users = self.config.staff_users
+        else:
+            roles = self.config.config_roles
+            users = self.config.config_users
+            
+        # Limit to 25 items for removal dropdown (API Limit)
+        # If more, we might need pagination or just show first 25.
+        
+        count = 0
+        for r_id in roles:
+            if count >= 25: break
+            role = self.guild.get_role(int(r_id))
+            name = role.name if role else f"Role {r_id}"
+            options.append(discord.SelectOption(
+                label=f"Role: {name[:90]}",
+                value=f"r_{r_id}",
+                emoji="🛡️",
+                description="Cliquez pour retirer"
+            ))
+            count += 1
+            
+        for u_id in users:
+            if count >= 25: break
+            user = self.guild.get_member(u_id)
+            name = user.display_name if user else f"User {u_id}"
+            options.append(discord.SelectOption(
+                label=f"User: {name[:90]}",
+                value=f"u_{u_id}",
+                emoji="👤",
+                description="Cliquez pour retirer"
+            ))
+            count += 1
+            
+        if options:
+            select = discord.ui.Select(
+                placeholder="Sélectionnez pour RETIRER des permissions...",
+                options=options,
+                min_values=1,
+                max_values=min(len(options), 25),
+                row=2,
+                custom_id="remove_select"
+            )
+            select.callback = self._remove_callback
+            self.add_item(select)
+            
+    async def _remove_callback(self, interaction: discord.Interaction):
+        values = interaction.data.get('values', [])
+        
+        removed_count = 0
+        for val in values:
+            prefix, id_str = val.split('_')
+            id_val = int(id_str)
+            
+            if prefix == 'r': # Role
+                target_list = self.config.staff_roles if self.config_type == "staff" else self.config.config_roles
+                if str(id_val) in target_list:
+                    target_list.remove(str(id_val))
+                    removed_count += 1
+            elif prefix == 'u': # User
+                target_list = self.config.staff_users if self.config_type == "staff" else self.config.config_users
+                if id_val in target_list:
+                    target_list.remove(id_val)
+                    removed_count += 1
+                    
+        self.storage.save_config(interaction.guild_id, self.config)
+        
+        await interaction.response.send_message(
+            f"🗑️ **{removed_count}** permission(s) retirée(s).",
+            ephemeral=True
+        )
+        await self._refresh_view(interaction)
 
 
 class TicketCommands(commands.Cog):
@@ -1808,7 +2165,7 @@ class TicketCommands(commands.Cog):
         self.bot = bot
         self.storage = get_storage()
 
-    def cog_unload(self):
+    async def cog_unload(self):
         pass
 
     async def cog_load(self):
@@ -1892,23 +2249,16 @@ class TicketCommands(commands.Cog):
         """Ouvre le panel de configuration complet du système de tickets"""
         await ctx.defer(ephemeral=True)
 
+        # Reload config
         config = self.storage.load_config(ctx.guild.id)
 
-        # Vérifier si l'utilisateur peut accéder à la configuration
+        # Vérifier permissions (admin ou config roles/users)
-        can_access = ctx.author.guild_permissions.administrator
+        if not can_access_config(ctx, config):
-
-        if not can_access:
-            # Vérifier les rôles staff
-            for role_id in config.staff_roles:
-                role = ctx.guild.get_role(int(role_id))
-                if role and role in ctx.author.roles:
-                    can_access = True
-                    break
-        
-        if not can_access:
             await ctx.send("❌ Cette commande est réservée aux administrateurs ou aux rôles configurés.", ephemeral=True)
             return
 
+
+
         embed = discord.Embed(
             title="⚙️ Configuration du Système de Tickets",
             description="Configurez complètement votre système de tickets depuis cette interface.\n\n"

commandes/ticket/data/models.py

@@ -293,7 +293,9 @@ class GuildTicketConfig:
     log_channel_id: Optional[int] = None
     archive_channel_id: Optional[int] = None
     staff_roles: List[str] = field(default_factory=list)
+    staff_users: List[int] = field(default_factory=list)
     config_roles: List[str] = field(default_factory=list)
+    config_users: List[int] = field(default_factory=list)
     max_tickets_per_user: int = 5
     auto_close_enabled: bool = False
     auto_close_days: int = 7
@@ -312,8 +314,12 @@ class GuildTicketConfig:
             "default_category": self.default_category,
             "log_channel_id": self.log_channel_id,
             "archive_channel_id": self.archive_channel_id,
+            "log_channel_id": self.log_channel_id,
+            "archive_channel_id": self.archive_channel_id,
             "staff_roles": self.staff_roles,
+            "staff_users": self.staff_users,
             "config_roles": self.config_roles,
+            "config_users": self.config_users,
             "max_tickets_per_user": self.max_tickets_per_user,
             "auto_close_enabled": self.auto_close_enabled,
             "auto_close_days": self.auto_close_days,
@@ -335,8 +341,11 @@ class GuildTicketConfig:
             default_category=data.get("default_category"),
             log_channel_id=data.get("log_channel_id"),
             archive_channel_id=data.get("archive_channel_id"),
+
             staff_roles=data.get("staff_roles", []),
+            staff_users=data.get("staff_users", []),
             config_roles=data.get("config_roles", []),
+            config_users=data.get("config_users", []),
             max_tickets_per_user=data.get("max_tickets_per_user", 5),
             auto_close_enabled=data.get("auto_close_enabled", False),
             auto_close_days=data.get("auto_close_days", 7),

commandes/ticket/staff_analytics.py

@@ -25,6 +25,8 @@ class StaffAnalytics:
     async def get_staff_list(self, guild_id: int) -> List[Dict[str, Any]]:
         """Get list of staff members with their stats"""
         config = self.storage.load_config(guild_id)
+        # Invalidate cache to ensure we get the latest ticket data with new ratings
+        self.storage.invalidate_cache(guild_id)
         tickets = self.storage.get_guild_tickets(guild_id)
 
         staff_stats = defaultdict(lambda: {

commandes/ticket/utils/permissions.py

@@ -0,0 +1,92 @@
+"""
+Ticket Permissions Utility
+==========================
+Centralized permission logic for the ticket system.
+"""
+import discord
+from typing import TYPE_CHECKING, Optional
+
+if TYPE_CHECKING:
+    from ..data.models import GuildTicketConfig
+
+def is_staff(interaction: discord.Interaction, config: 'GuildTicketConfig') -> bool:
+    """
+    Check if the user has staff permissions.
+    
+    Checks:
+    1. Administrator permission
+    2. Staff roles
+    3. Staff users (specific user IDs)
+    """
+    # Get user and permissions based on object type
+    user = getattr(interaction, "author", getattr(interaction, "user", None))
+    if not user:
+        return False
+
+    if user.guild_permissions.administrator:
+        return True
+
+    
+    # Check specific users
+    if user.id in config.staff_users:
+        return True
+        
+    # Check roles
+    for role_id in config.staff_roles:
+        role = interaction.guild.get_role(int(role_id))
+        if role and role in user.roles:
+            return True
+            
+    return False
+
+def can_access_config(interaction: discord.Interaction, config: 'GuildTicketConfig') -> bool:
+    """
+    Check if the user can access the configuration.
+    
+    Checks:
+    1. Administrator permission
+    2. Config roles
+    3. Config users
+    4. Staff permissions (staff can often access basic config or view panels)
+       Note: This function is strictly for CONFIG access.
+             If staff should access config, add them to config roles or check is_staff too.
+             In this implementation, we check specific config permissions.
+    """
+    # Get user and permissions based on object type
+    user = getattr(interaction, "author", getattr(interaction, "user", None))
+    if not user:
+        return False
+        
+    if user.guild_permissions.administrator:
+        return True
+    
+    # Check specific users
+    if user.id in config.config_users:
+        return True
+        
+    # Check config roles
+    for role_id in config.config_roles:
+        role = interaction.guild.get_role(int(role_id))
+        if role and role in user.roles:
+            return True
+
+    # Also check legacy/migrated staff roles if they imply config access?
+    # For now, we keep it strict: config access requires explicit config permission.
+    
+    return False
+
+def is_whitelisted(interaction: discord.Interaction, config: 'GuildTicketConfig', bot) -> bool:
+    """
+    Check if user is whitelisted or has staff/config permissions.
+    """
+    # Staff and config users are always whitelisted
+    if is_staff(interaction, config) or can_access_config(interaction, config):
+        return True
+        
+    # Check whitelist cog
+    whitelist_cog = bot.get_cog("WhitelistMonitor")
+    if not whitelist_cog:
+        # If whitelist system not available, deny unless staff/config
+        return False
+        
+    return whitelist_cog.is_whitelisted(interaction.guild.id, interaction.user.id)

data/logs/member_events_2026-01-10.json

@@ -0,0 +1,10 @@
+[
+  {
+    "timestamp": "2026-01-10T16:19:17.701722",
+    "event_type": "member_join",
+    "member_id": 1459567012031234198,
+    "member_name": "fequjifenq_85720",
+    "member_discriminator": "0",
+    "member_avatar": null
+  }
+]

data/tickets/backups/20260110_160305_1459563155859570692.json

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data/tickets/tickets/1461089849527505151.json

@@ -0,0 +1,16 @@
+{
+    "channel_id": 1461089849527505151,
+    "guild_id": 1369669999345537145,
+    "user_id": 1459567012031234198,
+    "category_id": "91522e2c",
+    "status": "closed",
+    "priority": "normal",
+    "created_at": "2026-01-14T21:09:26.048196",
+    "closed_at": "2026-01-14T21:15:43.690109",
+    "claimed_by": null,
+    "messages": [],
+    "reason": "dzqdzdq",
+    "transcript_path": null,
+    "rating": null,
+    "feedback": null
+}

data/tickets/transcripts/ticket_1459563155859570692_20260110_160305.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1459563155859570692</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1459563155859570692</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>3b0b9bc1</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>10/01/2026 16:02</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">0 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 10/01/2026 à 16:03:05</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461083997655400669_20260114_210629.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461083997655400669</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461083997655400669</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>3b0b9bc1</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 20:46</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">20 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:06:29</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461084203054665812_20260114_204715.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461084203054665812</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461084203054665812</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 20:46</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">0 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 20:47:15</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461084293995565242_20260114_204745.html

@@ -0,0 +1,237 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461084293995565242</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461084293995565242</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>3b0b9bc1</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-claimed">claimed</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 20:47</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (3)</h3>
+            
+                <div class="message staff-message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        <span class="staff-badge">STAFF</span>
+                        <span class="timestamp">14/01/2026 19:47:33</span>
+                    </div>
+                    <div class="message-content">rp;fepsŝfe</div>
+                </div>
+                
+                <div class="message staff-message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        <span class="staff-badge">STAFF</span>
+                        <span class="timestamp">14/01/2026 19:47:34</span>
+                    </div>
+                    <div class="message-content">fe,s,</div>
+                </div>
+                
+                <div class="message staff-message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        <span class="staff-badge">STAFF</span>
+                        <span class="timestamp">14/01/2026 19:47:35</span>
+                    </div>
+                    <div class="message-content">f,ekf,sem</div>
+                </div>
+                
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">0 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">3</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 20:47:45</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461084511738532026_20260114_204825.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461084511738532026</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461084511738532026</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>3b0b9bc1</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 20:48</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">0 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 20:48:25</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461084844879778008_20260114_204944.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461084844879778008</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461084844879778008</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>3b0b9bc1</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 20:49</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">0 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 20:49:44</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461088603273822394_20260114_210450.html

@@ -0,0 +1,273 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461088603273822394</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461088603273822394</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:04</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (7)</h3>
+            
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:33</span>
+                    </div>
+                    <div class="message-content">oizdpqdzq,iodzq</div>
+                </div>
+                
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:34</span>
+                    </div>
+                    <div class="message-content">k,zdq</div>
+                </div>
+                
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:34</span>
+                    </div>
+                    <div class="message-content">dzq,dzq</div>
+                </div>
+                
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:35</span>
+                    </div>
+                    <div class="message-content">zdql,dzq</div>
+                </div>
+                
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:35</span>
+                    </div>
+                    <div class="message-content">dzql,</div>
+                </div>
+                
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:35</span>
+                    </div>
+                    <div class="message-content">dzq,lmdzqm</div>
+                </div>
+                
+                <div class="message">
+                    <div class="message-header">
+                        <span class="author">gameurpro12</span>
+                        
+                        <span class="timestamp">14/01/2026 20:04:36</span>
+                    </div>
+                    <div class="message-content">zdq;pqzd</div>
+                </div>
+                
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">0 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">7</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:04:50</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461089849527505151_20260114_211234.html

@@ -0,0 +1,219 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461089849527505151</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461089849527505151</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-open">open</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:09</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (1)</h3>
+            
+                <div class="message staff-message">
+                    <div class="message-header">
+                        <span class="author">_.radi0dem0n._</span>
+                        <span class="staff-badge">STAFF</span>
+                        <span class="timestamp">14/01/2026 20:11:46</span>
+                    </div>
+                    <div class="message-content">aller XD</div>
+                </div>
+                
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">3 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">1</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:12:34</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461089849527505151_20260114_211528.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461089849527505151</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461089849527505151</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-closed">closed</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:09</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">3 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:15:28</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461089849527505151_20260114_211531.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461089849527505151</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461089849527505151</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-closed">closed</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:09</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">6 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:15:31</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461089849527505151_20260114_211535.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461089849527505151</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461089849527505151</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-closed">closed</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:09</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">6 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:15:35</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461089849527505151_20260114_211539.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461089849527505151</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461089849527505151</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-closed">closed</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:09</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">6 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:15:39</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>

data/tickets/transcripts/ticket_1461089849527505151_20260114_211543.html

@@ -0,0 +1,210 @@
+<!DOCTYPE html>
+<html lang="fr">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Transcript - Ticket #1461089849527505151</title>
+    <style>
+        * {
+            margin: 0;
+            padding: 0;
+            box-sizing: border-box;
+        }
+        body {
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            background: #f5f6fa;
+            color: #2c3e50;
+            line-height: 1.6;
+        }
+        .container {
+            max-width: 900px;
+            margin: 0 auto;
+            padding: 20px;
+        }
+        .header {
+            background: linear-gradient(135deg, #3498db, #34495e);
+            color: white;
+            padding: 30px;
+            border-radius: 10px;
+            margin-bottom: 20px;
+        }
+        .header h1 {
+            font-size: 24px;
+            margin-bottom: 10px;
+        }
+        .header-meta {
+            display: flex;
+            flex-wrap: wrap;
+            gap: 20px;
+            font-size: 14px;
+            opacity: 0.9;
+        }
+        .meta-item {
+            display: flex;
+            align-items: center;
+            gap: 5px;
+        }
+        .status-badge {
+            display: inline-block;
+            padding: 3px 10px;
+            border-radius: 15px;
+            font-size: 12px;
+            font-weight: bold;
+            text-transform: uppercase;
+        }
+        .status-open { background: #27ae60; }
+        .status-closed { background: #e74c3c; }
+        .status-claimed { background: #f39c12; }
+        
+        .messages-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            margin-bottom: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .messages-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+            border-bottom: 2px solid #ecf0f1;
+            padding-bottom: 10px;
+        }
+        .message {
+            padding: 15px;
+            border-bottom: 1px solid #ecf0f1;
+        }
+        .message:last-child {
+            border-bottom: none;
+        }
+        .message.staff-message {
+            background: #f8f9fa;
+            border-left: 3px solid #3498db;
+        }
+        .message-header {
+            display: flex;
+            align-items: center;
+            gap: 10px;
+            margin-bottom: 8px;
+        }
+        .author {
+            font-weight: bold;
+            color: #2c3e50;
+        }
+        .staff-badge {
+            background: #3498db;
+            color: white;
+            padding: 2px 6px;
+            border-radius: 3px;
+            font-size: 10px;
+            font-weight: bold;
+        }
+        .timestamp {
+            color: #95a5a6;
+            font-size: 12px;
+        }
+        .message-content {
+            color: #34495e;
+            word-break: break-word;
+        }
+        
+        .stats-section {
+            background: white;
+            border-radius: 10px;
+            padding: 20px;
+            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
+        }
+        .stats-section h3 {
+            margin-bottom: 15px;
+            color: #3498db;
+        }
+        .stats-grid {
+            display: grid;
+            grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
+            gap: 15px;
+        }
+        .stat-item {
+            background: #f8f9fa;
+            padding: 15px;
+            border-radius: 8px;
+            text-align: center;
+        }
+        .stat-label {
+            display: block;
+            font-size: 12px;
+            color: #7f8c8d;
+            margin-bottom: 5px;
+        }
+        .stat-value {
+            font-size: 18px;
+            font-weight: bold;
+            color: #3498db;
+        }
+        
+        .footer {
+            text-align: center;
+            padding: 20px;
+            color: #95a5a6;
+            font-size: 12px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h1>🎫 Transcript de Ticket</h1>
+            <div class="header-meta">
+                <div class="meta-item">
+                    <span>📌 ID:</span>
+                    <span>1461089849527505151</span>
+                </div>
+                <div class="meta-item">
+                    <span>📁 Catégorie:</span>
+                    <span>91522e2c</span>
+                </div>
+                <div class="meta-item">
+                    <span>⚡ Priorité:</span>
+                    <span style="color: #3498db; font-weight: bold;">NORMAL</span>
+                </div>
+                <div class="meta-item">
+                    <span>📊 Statut:</span>
+                    <span class="status-badge status-closed">closed</span>
+                </div>
+                <div class="meta-item">
+                    <span>📅 Créé:</span>
+                    <span>14/01/2026 21:09</span>
+                </div>
+            </div>
+        </div>
+        
+        <div class="messages-section">
+            <h3>💬 Messages (0)</h3>
+            
+        </div>
+        
+        
+            <div class="stats-section">
+                <h3>📊 Statistiques</h3>
+                <div class="stats-grid">
+                    <div class="stat-item">
+                        <span class="stat-label">Durée</span>
+                        <span class="stat-value">6 min</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Messages</span>
+                        <span class="stat-value">0</span>
+                    </div>
+                    <div class="stat-item">
+                        <span class="stat-label">Note</span>
+                        <span class="stat-value">Pas de note</span>
+                    </div>
+                </div>
+            </div>
+            
+        
+        <div class="footer">
+            <p>Généré le 14/01/2026 à 21:15:43</p>
+            <p>Système de Tickets - Kuby Bot</p>
+        </div>
+    </div>
+</body>
+</html>