""" Système de Tickets Simplifié ============================= Un système de tickets simple et intuitif avec panel intégré. Fonctionnalités: - Une seule commande: /ticket - Création de tickets via boutons - Gestion via interface interactive - Stats et configuration accessibles depuis le même panel """ import os import sys import io import asyncio from datetime import datetime, timedelta from typing import List, Dict, Any, Optional from collections import defaultdict # Add parent directory to path for imports sys.path.insert(0, os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspath(__file__))))) import disnake from disnake.ext import commands, tasks import traceback from PIL import Image, ImageDraw, ImageFont from .data.storage import get_storage from .data.models import ( GuildTicketConfig, TicketCategory, TicketStatus, Priority, TicketData, TicketStats ) from .utils.formatters import TicketEmbedFormatter from .staff_analytics import StaffAnalytics, StaffStatsView from .utils.permissions import is_staff, is_whitelisted, can_access_config from src.logger import kuby_logger from utils.premium import check_premium_tier # V2 RICH COMPONENTS LOADED - 14:10 kuby_logger.info("🎫 [TicketSystem] Chargement de la version V2 Rich Components...") # Discord limite le nombre de composants par message ; 25 couvre les selects Discord. MAX_PANEL_CATEGORIES = 25 # Add a task for sending feedback reminders class FeedbackReminderTask: def __init__(self, bot): self.bot = bot self.reminders = {} # Store active reminders async def schedule_feedback_reminder(self, user_id: int, ticket_id: int, delay_hours: int = 24): """Schedule a feedback reminder after a ticket is closed""" # This would be implemented with a proper task scheduler pass class TicketPanelView(disnake.ui.View): """Panel principal avec toutes les options intégrées""" def __init__(self, bot, config: GuildTicketConfig, storage=None): super().__init__(timeout=None) self.bot = bot self.config = config self.storage = storage or get_storage() self.PURPLE = disnake.Color.blurple() # Boutons du panel self._build_panel() def _build_panel(self): """Construit les boutons du panel selon la configuration""" self.clear_items() # Créer ticket create_btn = disnake.ui.Button( style=disnake.ButtonStyle.blurple, label="🎫 Créer un ticket", custom_id="ticket_create" ) self.add_item(create_btn) # Mes tickets (si l'utilisateur a des tickets) my_tickets_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="📂 Mes tickets", custom_id="ticket_my_tickets" ) self.add_item(my_tickets_btn) # Analytics (staff only) analytics_btn = disnake.ui.Button( style=disnake.ButtonStyle.primary, label="📊 Analytics", custom_id="ticket_analytics" ) self.add_item(analytics_btn) # Staff Ratings (staff only) staff_ratings_btn = disnake.ui.Button( style=disnake.ButtonStyle.success, label="⭐ Notation du Staff", custom_id="ticket_staff_ratings" ) staff_ratings_btn.callback = self._staff_ratings_callback self.add_item(staff_ratings_btn) def get_components_v2(self): """Retourne les composants V2 pour un affichage moderne""" return [ disnake.ui.Container( disnake.ui.Section( "# 🎫 Système de Support - Omega Kube", accessory=disnake.ui.Button( label="Créer un ticket", style=disnake.ButtonStyle.blurple, custom_id="ticket_create" ) ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay( content="Bienvenue sur le système de support d'**Omega Kube**.\n" "Notre équipe est à votre disposition pour vous aider dans les plus brefs délais." ), disnake.ui.Separator(divider=True), disnake.ui.Section( f"📂 {len(self.config.categories)} Catégories disponibles", accessory=disnake.ui.Button( label="Mes tickets", style=disnake.ButtonStyle.secondary, custom_id="ticket_my_tickets" ) ), disnake.ui.Section( "📊 Administration & Staff", accessory=disnake.ui.Button( label="Analytics", style=disnake.ButtonStyle.primary, custom_id="ticket_analytics" ) ) ) ] # Configuration (admin only) config_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="⚙️ Configuration", custom_id="ticket_config" ) config_btn.callback = self._config_callback self.add_item(config_btn) async def _create_callback(self, interaction: disnake.Interaction): """Affiche les catégories pour créer un ticket""" self.storage.invalidate_cache(interaction.guild_id) self.config = self.storage.load_config(interaction.guild_id) if not self.config.enabled: await interaction.response.send_message("Le système de tickets est désactivé.", ephemeral=True) return if not self.config.categories: await interaction.response.send_message("Aucune catégorie configurée. Utilisez la configuration.", ephemeral=True) return components = build_category_selection_components(self.config) try: await interaction.response.send_message( components=components, flags=disnake.MessageFlags(is_components_v2=True), ephemeral=True ) except Exception as e: import traceback traceback.print_exc() if interaction.response.is_done(): await interaction.followup.send( "**🎫 Créer un Ticket**\n\nSélectionnez une catégorie ci-dessous:", view=CategorySelectionView(self.bot, self.config), ephemeral=True ) else: await interaction.response.send_message( "**🎫 Créer un Ticket**\n\nSélectionnez une catégorie ci-dessous:", view=CategorySelectionView(self.bot, self.config), ephemeral=True ) async def _my_tickets_callback(self, interaction: disnake.Interaction): """Affiche les tickets de l'utilisateur""" # Reload config self.config = self.storage.load_config(interaction.guild_id) # Reload config self.config = self.storage.load_config(interaction.guild_id) storage = get_storage() tickets = storage.get_user_tickets(interaction.guild_id, interaction.user.id, open_only=True) if not tickets: await interaction.response.send_message("Vous n'avez aucun ticket ouvert.", ephemeral=True) return # Build V2 Container for user's open tickets sections = [ disnake.ui.TextDisplay(content=f"## 🎫 Vos Tickets Ouverts"), disnake.ui.TextDisplay(content=f"Vous avez **{len(tickets)}** ticket(s) ouvert(s):"), disnake.ui.Separator(), ] for ticket in tickets[:5]: channel = interaction.guild.get_channel(ticket.channel_id) channel_mention = channel.mention if channel else "Salon supprimé" sections.append(disnake.ui.TextDisplay( content=f"**Ticket #{ticket.channel_id}**\nSalon: {channel_mention}\nStatut: {ticket.status.value}\nCréé: {ticket.created_at.strftime('%d/%m/%Y')}" )) await interaction.response.send_message( components=[disnake.ui.Container(*sections)], ephemeral=True ) async def _analytics_callback(self, interaction: disnake.Interaction): """Affiche les analytics (staff uniquement)""" # Reload config self.config = self.storage.load_config(interaction.guild_id) if not self._is_staff(interaction): await interaction.response.send_message("❌ Cette fonctionnalité est réservée au staff.", ephemeral=True) return await interaction.response.defer(ephemeral=True) analytics = StaffAnalytics(self.bot) # Get staff list for individual stats staff_list = await analytics.get_staff_list(interaction.guild_id) # Create main embed with overall stats embed = disnake.Embed( title="📊 Analytics des Tickets", description="Statistiques détaillées des tickets et performances du staff", color=disnake.Color.blue(), timestamp=datetime.now() ) # Calculate overall stats tickets = self.storage.get_guild_tickets(interaction.guild_id) total_tickets = len(tickets) open_tickets = sum(1 for t in tickets if t.status in [TicketStatus.OPEN, TicketStatus.CLAIMED]) closed_tickets = sum(1 for t in tickets if t.status == TicketStatus.CLOSED) claimed_tickets = sum(1 for t in tickets if t.claimed_by is not None) # Basic stats embed.add_field( name="📈 Statistiques Générales", value=f"**Total:** {total_tickets}\n" f"**Ouverts:** {open_tickets}\n" f"**Fermés:** {closed_tickets}\n" f"**Réclamés:** {claimed_tickets}", inline=True ) # Staff performance summary if staff_list: total_ratings = sum(s['total_ratings'] for s in staff_list) avg_rating = sum(s['average_rating'] for s in staff_list if s['total_ratings'] > 0) / len([s for s in staff_list if s['total_ratings'] > 0]) if any(s['total_ratings'] > 0 for s in staff_list) else 0 embed.add_field( name="👥 Équipe Staff", value=f"**Membres actifs:** {len(staff_list)}\n" f"**Évaluations totales:** {total_ratings}\n" f"**Note moyenne globale:** {avg_rating:.1f}⭐" if avg_rating > 0 else "**Note moyenne globale:** N/A", inline=True ) # Send main embed await interaction.followup.send(embed=embed, ephemeral=True) # Create and send staff rating chart try: if staff_list: rating_chart = analytics.create_staff_rating_chart(staff_list) await interaction.followup.send( "📊 **Évaluations des Membres du Staff**", file=disnake.File(rating_chart, 'staff_ratings.png'), ephemeral=True ) # Add individual staff stats view stats_view = StaffStatsView(self.bot, staff_list, analytics) stats_embed = disnake.Embed( title="📈 Statistiques Individuelles", description="Cliquez sur un membre du staff pour voir ses statistiques détaillées:", color=disnake.Color.purple() ) await interaction.followup.send(embed=stats_embed, view=stats_view, ephemeral=True) except Exception as e: await interaction.followup.send(f"❌ Erreur lors de la génération des graphiques: {e}", ephemeral=True) async def _config_callback(self, interaction: disnake.Interaction): """Ouvre le panel de configuration (admin ou rôles config uniquement)""" # Reload config self.config = self.storage.load_config(interaction.guild_id) if not self._is_whitelisted(interaction): await interaction.response.send_message("❌ Vous n'êtes pas autorisé à utiliser cette fonctionnalité. Veuillez demander à être ajouté à la whitelist.", ephemeral=True) return if not self._can_access_config(interaction): await interaction.response.send_message("❌ Cette fonctionnalité est réservée aux administrateurs ou aux rôles configurés.", ephemeral=True) return storage = get_storage() config_view = ConfigPanelView(self.bot, storage, self.config) embed = disnake.Embed( title="Configuration des Tickets", description="Gérez la configuration du système de tickets", color=disnake.Color.blue() ) await interaction.response.send_message(embed=embed, view=config_view, ephemeral=True) async def _staff_ratings_callback(self, interaction: disnake.Interaction): """Display staff ratings (staff only)""" # Reload config self.config = self.storage.load_config(interaction.guild_id) if not self._is_staff(interaction): await interaction.response.send_message("❌ Cette fonctionnalité est réservée au staff.", ephemeral=True) return await interaction.response.defer(ephemeral=True) analytics = StaffAnalytics(self.bot) # Get staff list for individual stats staff_list = await analytics.get_staff_list(interaction.guild_id) # Create main embed with overall stats embed = disnake.Embed( title="⭐ Notation du Staff", description="Performance globale du staff", color=disnake.Color.blue(), timestamp=datetime.now() ) # Calculate overall stats tickets = self.storage.get_guild_tickets(interaction.guild_id) total_tickets = len(tickets) open_tickets = sum(1 for t in tickets if t.status in [TicketStatus.OPEN, TicketStatus.CLAIMED]) closed_tickets = sum(1 for t in tickets if t.status == TicketStatus.CLOSED) claimed_tickets = sum(1 for t in tickets if t.claimed_by is not None) # Basic stats embed.add_field( name="📈 Statistiques Générales", value=f"**Total:** {total_tickets}\n" f"**Ouverts:** {open_tickets}\n" f"**Fermés:** {closed_tickets}\n" f"**Réclamés:** {claimed_tickets}", inline=True ) # Staff performance summary if staff_list: total_ratings = sum(s['total_ratings'] for s in staff_list) avg_rating = sum(s['average_rating'] for s in staff_list if s['total_ratings'] > 0) / len([s for s in staff_list if s['total_ratings'] > 0]) if any(s['total_ratings'] > 0 for s in staff_list) else 0 embed.add_field( name="👥 Équipe Staff", value=f"**Membres actifs:** {len(staff_list)}\n" f"**Évaluations totales:** {total_ratings}\n" f"**Note moyenne globale:** {avg_rating:.1f}⭐" if avg_rating > 0 else "**Note moyenne globale:** N/A", inline=True ) # Send main embed await interaction.followup.send(embed=embed, ephemeral=True) # Create and send staff rating chart try: if staff_list: rating_chart = analytics.create_staff_rating_chart(staff_list) await interaction.followup.send( "📊 **Évaluations des Membres du Staff**", file=disnake.File(rating_chart, 'staff_ratings.png'), ephemeral=True ) # Add individual staff stats view stats_view = StaffStatsView(self.bot, staff_list, analytics) stats_embed = disnake.Embed( title="📈 Statistiques Individuelles", description="Cliquez sur un membre du staff pour voir ses statistiques détaillées:", color=disnake.Color.purple() ) await interaction.followup.send(embed=stats_embed, view=stats_view, ephemeral=True) except Exception as e: await interaction.followup.send(f"❌ Erreur lors de la génération des graphiques: {e}", ephemeral=True) def _is_staff(self, interaction: disnake.Interaction) -> bool: return is_staff(interaction, self.config) def _can_access_config(self, interaction: disnake.Interaction) -> bool: return can_access_config(interaction, self.config) def _is_whitelisted(self, interaction: disnake.Interaction) -> bool: return is_whitelisted(interaction, self.config, self.bot) def _calculate_stats(self, guild_id: int) -> TicketStats: """Calcule les statistiques""" storage = get_storage() tickets = storage.get_guild_tickets(guild_id) stats = TicketStats() stats.total_tickets = len(tickets) total_duration = 0 closed_count = 0 rating_sum = 0 rating_count = 0 for ticket in tickets: if ticket.status == TicketStatus.OPEN: stats.open_tickets += 1 elif ticket.status == TicketStatus.CLAIMED: stats.claimed_tickets += 1 stats.open_tickets += 1 elif ticket.status == TicketStatus.CLOSED: stats.closed_tickets += 1 closed_count += 1 if ticket.duration_minutes: total_duration += ticket.duration_minutes if ticket.rating: rating_sum += ticket.rating rating_count += 1 if closed_count > 0: stats.average_duration_minutes = total_duration / closed_count if rating_count > 0: stats.average_rating = rating_sum / rating_count return stats async def refresh_ticket_panel(bot, storage, guild_id: int) -> bool: """Met à jour le message du panel de création de tickets s'il est enregistré.""" config = storage.load_config(guild_id) if not config.panel_channel_id or not config.panel_message_id: return False try: channel = bot.get_channel(config.panel_channel_id) if channel is None: channel = await bot.fetch_channel(config.panel_channel_id) message = await channel.fetch_message(config.panel_message_id) view = TicketPanelView(bot, config, storage) await message.edit(components=view.get_components_v2()) return True except Exception as e: kuby_logger.warning(f"[TicketSystem] Échec du rafraîchissement du panel: {e}") return False def build_category_selection_components(config: GuildTicketConfig) -> list: """Construit le sélecteur de catégories (menu déroulant, jusqu'à 25 options). Un Container V2 ne peut contenir que 10 composants enfants ; une Section+Separator par catégorie dépassait rapidement cette limite. Le menu déroulant affiche toutes les catégories dans un seul composant. """ categories = config.categories[:MAX_PANEL_CATEGORIES] if not categories: return [] options = [] for cat in categories: option_kwargs = { "label": cat.name[:100], "value": str(cat.id)[:100], } description = (cat.description or "").strip() if description: option_kwargs["description"] = description[:100] if cat.emoji: option_kwargs["emoji"] = cat.emoji options.append(disnake.SelectOption(**option_kwargs)) category_select = disnake.ui.StringSelect( custom_id="ticket_category_select", placeholder="Choisissez une catégorie...", options=options, min_values=1, max_values=1, ) return [ disnake.ui.Container( disnake.ui.TextDisplay( content="# 📂 Créer un Ticket\n\n" "Sélectionnez la catégorie correspondant à votre demande." ), disnake.ui.ActionRow(category_select), ) ] async def open_ticket_for_category(bot, interaction: disnake.Interaction, config: GuildTicketConfig, category_id: str): """Ouvre le modal de création de ticket pour la catégorie choisie.""" category = config.get_category(category_id) if not category: await interaction.response.send_message("Catégorie non trouvée.", ephemeral=True) return storage = get_storage() user_tickets = storage.get_user_tickets(interaction.guild_id, interaction.user.id, open_only=True) active_tickets = [] for ticket in user_tickets: if interaction.guild.get_channel(ticket.channel_id): active_tickets.append(ticket) else: ticket.status = TicketStatus.CLOSED storage.save_ticket(ticket) if len(active_tickets) >= config.max_tickets_per_user: await interaction.response.send_message( f"Vous avez atteint la limite de {config.max_tickets_per_user} tickets.", ephemeral=True ) return if category.is_recruitment and category.questions: modal = RecruitmentQuestionsModal(bot, config, category) else: modal = TicketPriorityModal(bot, config, category) if hasattr(modal, "title") and modal.title: modal.title = str(modal.title)[:45] await interaction.response.send_modal(modal) class CategoryButton(disnake.ui.Button): def __init__(self, category, view_instance): super().__init__( style=disnake.ButtonStyle.blurple, label=f"{category.emoji} {category.name}", custom_id=f"cat_{category.id}_{view_instance.id_gen}" ) self.category = category self.view_instance = view_instance # We need unique custom_ids even for ephemeral to avoid any weird collisions/caching async def callback(self, interaction: disnake.Interaction): await self.view_instance._on_category_select(interaction, self.category.id) class CategorySelectionView(disnake.ui.View): """Sélection de catégorie pour créer un ticket""" def __init__(self, bot, config: GuildTicketConfig): super().__init__(timeout=300) # 5 minutes timeout for ephemeral menu self.bot = bot self.config = config self.id_gen = int(datetime.now().timestamp()) # Ajouter boutons de catégories for category in config.categories[:MAX_PANEL_CATEGORIES]: self.add_item(CategoryButton(category, self)) def _is_staff(self, interaction: disnake.Interaction) -> bool: return is_staff(interaction, self.config) def _can_access_config(self, interaction: disnake.Interaction) -> bool: return can_access_config(interaction, self.config) def _is_whitelisted(self, interaction: disnake.Interaction) -> bool: return is_whitelisted(interaction, self.config, self.bot) async def _on_category_select(self, interaction: disnake.Interaction, category_id: str): """Handle category selection""" try: await open_ticket_for_category(self.bot, interaction, self.config, category_id) except Exception as e: kuby_logger.error(f"[CategorySelection] Error: {e}", exc_info=True) try: if not interaction.response.is_done(): await interaction.response.send_message(f"❌ Erreur interne: {e}", ephemeral=True) except: pass class TicketPriorityModal(disnake.ui.Modal): """Modal pour spécifier la raison du ticket""" def __init__(self, bot, config, category: TicketCategory): self.reason_input = disnake.ui.TextInput( label="Motif du ticket", custom_id="ticket_reason", placeholder="Décrivez brièvement votre problème...", required=category.require_reason, min_length=5 if category.require_reason else 0, max_length=250, style=disnake.TextInputStyle.paragraph ) super().__init__(title=f"Support: {category.name}", components=[self.reason_input]) self.bot = bot self.config = config self.category = category async def callback(self, interaction: disnake.ModalInteraction): await interaction.response.defer(ephemeral=True) try: # Map priority priority_map = { "Urgente": Priority.URGENT, "Haute": Priority.HIGH, "Normale": Priority.NORMAL } # Logic updated to use reason input priority = Priority.NORMAL reason = interaction.text_values.get("ticket_reason", "Aucun motif fourni") # Create ticket await self._create_ticket(interaction, priority, reason) except Exception as e: await interaction.followup.send(f"Erreur lors de la création du ticket: {e}", ephemeral=True) async def on_error(self, interaction: disnake.Interaction, error: Exception): """Handle errors in the modal""" await interaction.response.send_message("Une erreur inattendue s'est produite lors de la création du ticket.", ephemeral=True) async def _create_ticket(self, interaction: disnake.Interaction, priority: Priority, reason: str): """Crée le ticket""" guild = interaction.guild user = interaction.user storage = get_storage() # Build permissions overwrites = { guild.default_role: disnake.PermissionOverwrite(read_messages=False), user: disnake.PermissionOverwrite(read_messages=True, send_messages=True), guild.me: disnake.PermissionOverwrite(read_messages=True, send_messages=True) } # Add staff roles (category-specific roles override global ones) staff_roles_to_add = self.category.staff_roles if self.category.staff_roles else self.config.staff_roles for role_id in staff_roles_to_add: try: role = guild.get_role(int(role_id)) if role and role not in overwrites: overwrites[role] = disnake.PermissionOverwrite(read_messages=True, send_messages=True) except (ValueError, TypeError): continue # Create channel name using username and category without numbers safe_username = "".join(c for c in user.display_name if not c.isdigit()).strip() if not safe_username: safe_username = "user" safe_category = "".join(c for c in self.category.name if not c.isdigit()).strip() channel_name = f"{safe_username}-{safe_category}" try: category_channel = None # Check if category has a specific Discord category if self.category.discord_category_id: try: category_channel = guild.get_channel(int(self.category.discord_category_id)) if category_channel and not isinstance(category_channel, disnake.CategoryChannel): category_channel = None except (ValueError, TypeError): pass # Fallback to default config category if not found or not set if not category_channel and self.config.default_category: try: category_channel = guild.get_channel(int(self.config.default_category)) if category_channel and not isinstance(category_channel, disnake.CategoryChannel): category_channel = None except (ValueError, TypeError): pass ticket_channel = await guild.create_text_channel( name=channel_name, category=category_channel, overwrites=overwrites, topic=f"Ticket de {user} | Catégorie: {self.category.name}" ) except Exception as e: await interaction.followup.send(f"Erreur: {e}", ephemeral=True) return # Create ticket data ticket_data = TicketData( channel_id=ticket_channel.id, guild_id=guild.id, user_id=user.id, category_id=self.category.id, priority=priority, status=TicketStatus.OPEN, reason=reason ) storage.save_ticket(ticket_data) # Build mentions mentions = [user.mention] for role_id in self.config.staff_roles: mentions.append(f"<@&{role_id}>") for user_id in self.config.staff_users: mentions.append(f"<@{user_id}>") mention_content = " ".join(mentions) # Build a single V2 container with mention and ticket management components mention_section = disnake.ui.TextDisplay(content=mention_content) # Retrieve existing management container base_container = get_ticket_management_container(ticket_data, self.category, self.config)[0] # Build new container merging mention and existing sections combined_container = disnake.ui.Container(mention_section, *base_container.children) await ticket_channel.send(components=[combined_container]) # Log if self.config.log_channel_id: log_channel = guild.get_channel(self.config.log_channel_id) if log_channel: log_embed = disnake.Embed( title="Nouveau Ticket", color=disnake.Color.green(), timestamp=datetime.now() ) log_embed.add_field(name="Utilisateur", value=user.mention, inline=True) log_embed.add_field(name="Catégorie", value=self.category.name, inline=True) log_embed.add_field(name="Salon", value=ticket_channel.mention, inline=True) await log_channel.send(embed=log_embed) await interaction.followup.send(f"Ticket créé: {ticket_channel.mention}", ephemeral=True) class RecruitmentQuestionsModal(disnake.ui.Modal): """Modal pour les questions de recrutement""" def __init__(self, bot, config, category: TicketCategory): self.bot = bot self.config = config self.category = category # Construire dynamiquement les inputs de questions components = [] self.question_inputs = {} for i, question in enumerate(category.questions): # Discord constraints: # - placeholder length <= 100 # We clamp the dynamic placeholder (questions come from config). input_field = disnake.ui.TextInput( label=f"Question {i+1}", # <= 45 by construction custom_id=f"recruitment_q_{i}", placeholder=_clamp_text(question, 100, ""), required=True, max_length=1000, style=disnake.TextInputStyle.paragraph ) self.question_inputs[f"recruitment_q_{i}"] = input_field components.append(input_field) super().__init__(title=f"Recrutement: {category.name}", components=components) async def callback(self, interaction: disnake.ModalInteraction): await interaction.response.defer(ephemeral=True) try: # Collecter les réponses responses = {} for key, input_field in self.question_inputs.items(): responses[key] = interaction.text_values.get(key, "") # Créer le ticket avec les réponses stockées await self._create_recruitment_ticket(interaction, responses) except Exception as e: await interaction.followup.send(f"Erreur lors de la création du ticket: {e}", ephemeral=True) async def _create_recruitment_ticket(self, interaction: disnake.Interaction, responses: Dict[str, str]): """Crée le ticket de recrutement""" guild = interaction.guild user = interaction.user storage = get_storage() # Build permissions overwrites = { guild.default_role: disnake.PermissionOverwrite(read_messages=False), user: disnake.PermissionOverwrite(read_messages=True, send_messages=True), guild.me: disnake.PermissionOverwrite(read_messages=True, send_messages=True) } # Add staff roles (category-specific roles override global ones) staff_roles_to_add = self.category.staff_roles if self.category.staff_roles else self.config.staff_roles for role_id in staff_roles_to_add: try: role = guild.get_role(int(role_id)) if role and role not in overwrites: overwrites[role] = disnake.PermissionOverwrite(read_messages=True, send_messages=True) except (ValueError, TypeError): continue # Create channel name safe_username = "".join(c for c in user.display_name if not c.isdigit()).strip() if not safe_username: safe_username = "user" safe_category = "".join(c for c in self.category.name if not c.isdigit()).strip() channel_name = f"recrutement-{safe_username}" try: category_channel = None if self.category.discord_category_id: try: category_channel = guild.get_channel(int(self.category.discord_category_id)) if category_channel and not isinstance(category_channel, disnake.CategoryChannel): category_channel = None except (ValueError, TypeError): pass if not category_channel and self.config.default_category: try: category_channel = guild.get_channel(int(self.config.default_category)) if category_channel and not isinstance(category_channel, disnake.CategoryChannel): category_channel = None except (ValueError, TypeError): pass ticket_channel = await guild.create_text_channel( name=channel_name, category=category_channel, overwrites=overwrites, topic=f"Recrutement de {user} | Catégorie: {self.category.name}" ) except Exception as e: await interaction.followup.send(f"Erreur: {e}", ephemeral=True) return # Create ticket data ticket_data = TicketData( channel_id=ticket_channel.id, guild_id=guild.id, user_id=user.id, category_id=self.category.id, priority=Priority.NORMAL, status=TicketStatus.OPEN, reason="Recrutement", recruitment_responses=responses ) storage.save_ticket(ticket_data) # Build mentions for staff mentions = [user.mention] for role_id in staff_roles_to_add: mentions.append(f"<@&{role_id}>") mention_content = " ".join(mentions) # Send welcome message in ticket channel welcome_text = f"Bienvenue {user.mention} !\n\nMerci de votre intérêt pour rejoindre notre équipe.\n\n" welcome_text += "Nos responsables vont analyser vos réponses et vous contacteront.\n\n" # Afficher les questions et réponses welcome_text += "**Vos réponses:**\n" for i, question in enumerate(self.category.questions): key = f"recruitment_q_{i}" response = responses.get(key, "Non répondu") welcome_text += f"> **{question}**\n> {response}\n\n" # Create container with management buttons and recruitment responses sections = [ disnake.ui.TextDisplay(content=welcome_text), disnake.ui.Separator(divider=True) ] # Add management buttons if staff sections.append( disnake.ui.Section( "Actions", accessory=disnake.ui.Button( label="🔒 Fermer (Accepté/Refusé)", style=disnake.ButtonStyle.green, custom_id="recruitment_close" ) ) ) container = disnake.ui.Container(*sections) await ticket_channel.send(components=[disnake.ui.Container( disnake.ui.TextDisplay(content=mention_content), disnake.ui.Separator(divider=True), *sections )]) # Envoyer les réponses dans le salon staff si configuré if self.category.responses_channel_id: try: responses_channel = guild.get_channel(self.category.responses_channel_id) if responses_channel: embed = disnake.Embed( title=f"📝 Nouveau Candidature - {user}", description=f"**Candidature dans** {ticket_channel.mention}", color=disnake.Color.blue(), timestamp=datetime.now() ) embed.set_thumbnail(url=user.display_avatar.url) for i, question in enumerate(self.category.questions): key = f"recruitment_q_{i}" response = responses.get(key, "Non répondu") embed.add_field( name=f"Q{i+1}: {question}", value=response, inline=False ) embed.add_field(name="Candidat", value=user.mention, inline=True) embed.add_field(name="Discord ID", value=str(user.id), inline=True) await responses_channel.send(embed=embed) except Exception as e: print(f"Error sending recruitment responses to staff channel: {e}") # Log if self.config.log_channel_id: log_channel = guild.get_channel(self.config.log_channel_id) if log_channel: log_embed = disnake.Embed( title="🎓 Nouveau Ticket de Recrutement", color=disnake.Color.purple(), timestamp=datetime.now() ) log_embed.add_field(name="Utilisateur", value=user.mention, inline=True) log_embed.add_field(name="Catégorie", value=self.category.name, inline=True) log_embed.add_field(name="Salon", value=ticket_channel.mention, inline=True) await log_channel.send(embed=log_embed) await interaction.followup.send(f"Ticket créé: {ticket_channel.mention}", ephemeral=True) class SetCategoryModal(disnake.ui.Modal): """Modal pour définir la catégorie Discord où les tickets seront créés""" def __init__(self, bot, storage, config: GuildTicketConfig): self.category_input = disnake.ui.TextInput( label="Catégorie Discord", placeholder="Entrez l'ID de la catégorie...", required=True ) super().__init__(title="Définir la Catégorie", components=[self.category_input]) self.bot = bot self.storage = storage self.config = config async def callback(self, interaction: disnake.ModalInteraction): cat_id = self.category_input.value.strip() # Verify it's a valid ID if not cat_id.isdigit(): await interaction.response.send_message("❌ Veuillez entrer un ID de catégorie valide (que des chiffres).", ephemeral=True) return # Check if category exists category = interaction.guild.get_channel(int(cat_id)) if not category or not isinstance(category, disnake.CategoryChannel): await interaction.response.send_message("❌ Catégorie introuvable ou ce n'est pas une catégorie.", ephemeral=True) return self.config.default_category = cat_id self.storage.save_config(interaction.guild_id, self.config) await interaction.response.send_message(f"📁 Les tickets seront désormais créés dans la catégorie **{category.name}**!", ephemeral=True) def get_ticket_management_container(ticket: TicketData, category, config: GuildTicketConfig) -> list: """Helper V2 pour générer les actions de gestion d'un ticket""" sections = [] # Informations du ticket (Titre, description) sections.append(disnake.ui.TextDisplay(content=f"# {category.emoji} {category.name}")) sections.append(disnake.ui.Separator()) status_emoji = "🟢" if ticket.status == TicketStatus.OPEN else ("🟡" if ticket.status == TicketStatus.CLAIMED else "🔴") status_text = "Ouvert" if ticket.status == TicketStatus.OPEN else ("Réclamé" if ticket.status == TicketStatus.CLAIMED else "Fermé") content = f"Bienvenue <@{ticket.user_id}>!\n\nVotre demande sera traitée sous peu par notre équipe.\n\n" content += f"**Motif:** {ticket.reason or 'Aucun'}\n" content += f"**Priorité:** {ticket.priority.value.capitalize()}\n" content += f"**Statut:** {status_emoji} {status_text}" if ticket.claimed_by: content += f"\n**Pris en charge par:** <@{ticket.claimed_by}>" sections.append(disnake.ui.TextDisplay(content=content)) sections.append(disnake.ui.Separator()) # 1. Gestion Staff if ticket.status == TicketStatus.OPEN and config.claim_enabled and category and category.allow_claims: sections.append(disnake.ui.Section("🤝 Le staff peut prendre en charge le ticket", accessory=disnake.ui.Button(label="Réclamer", style=disnake.ButtonStyle.primary, custom_id="ticket_claim"))) elif ticket.status == TicketStatus.CLAIMED: sections.append(disnake.ui.Section("🤝 Gérer la réclamation", accessory=disnake.ui.Button(label="Abandonner", style=disnake.ButtonStyle.danger, custom_id="ticket_unclaim"))) sections.append(disnake.ui.Section("🤝 Transférer", accessory=disnake.ui.Button(label="Transférer", style=disnake.ButtonStyle.secondary, custom_id="ticket_claim"))) # 2. Séparateur if len(sections) > 0: sections.append(disnake.ui.Separator(divider=True)) # 3. Actions générales if ticket.status in [TicketStatus.OPEN, TicketStatus.CLAIMED]: sections.append(disnake.ui.Section("🔒 Fermer le ticket", accessory=disnake.ui.Button(label="Fermer", style=disnake.ButtonStyle.danger, custom_id="ticket_close"))) elif ticket.status == TicketStatus.CLOSED: sections.append(disnake.ui.Section("🔓 Rouvrir le ticket", accessory=disnake.ui.Button(label="Rouvrir", style=disnake.ButtonStyle.success, custom_id="ticket_reopen"))) sections.append(disnake.ui.Section("📜 Générer un transcript", accessory=disnake.ui.Button(label="Transcript", style=disnake.ButtonStyle.secondary, custom_id="ticket_transcript"))) return [disnake.ui.Container(*sections)] class TicketManagementView(disnake.ui.View): """Gestion du ticket (dans le salon du ticket) - Uniquement pour les callbacks désormais""" def __init__(self, bot, storage, config: GuildTicketConfig, ticket: TicketData): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.ticket = ticket self.category = config.get_category(ticket.category_id) async def _close_callback(self, interaction: disnake.Interaction): """Demande confirmation avant de fermer le ticket""" kuby_logger.info( f"[TicketSystem] _close_callback: " f"guild={getattr(interaction.guild,'id',None)} " f"channel={getattr(interaction.channel,'id',None)} " f"user={interaction.user.id} " f"ticket_user={getattr(self.ticket,'user_id',None)}" ) # Vérifier si l'utilisateur peut fermer le ticket # Règle voulue: # - Staff: toujours autorisé # - Joueur: uniquement si le ticket n'est pas encore pris en charge (OPEN) can_close = ( self._is_staff(interaction) or ( interaction.user.id == self.ticket.user_id and self.ticket.status == TicketStatus.OPEN ) ) if not can_close: await interaction.response.send_message("Vous ne pouvez pas fermer ce ticket.", ephemeral=True) return category = self.config.get_category(self.ticket.category_id) duration = self.ticket.duration_minutes duration_text = f"{duration:.1f} min" if duration else "N/A" # ✅ V2 components (disnake>=2.11): ne pas utiliser embed/content avec components V2 # (version minimale pour éviter tout problème de parsing) # Confirmation UI en V2 (boutons réels) - UI courte. # Objectif: éviter les erreurs Invalid Form Body et garder un contenu minimal. components = [ disnake.ui.Container( disnake.ui.Section( "🔒 Confirmer la fermeture", accessory=disnake.ui.Button( label="✅ Confirmer", style=disnake.ButtonStyle.green, custom_id="close_confirm" ) ), disnake.ui.Separator(divider=True), disnake.ui.Section( "❌ Annuler", accessory=disnake.ui.Button( label="❌ Annuler", style=disnake.ButtonStyle.red, custom_id="close_cancel" ) ) ) ] # On ne met PAS de view= ici (sinon Disnake lève TypeError). # Les boutons V2 de close_confirm/close_cancel seront routés via on_interaction. await interaction.response.send_message(components=components, flags=disnake.MessageFlags(is_components_v2=True), ephemeral=True) async def _transcript_callback(self, interaction: disnake.Interaction): """Génère le transcript""" if not self._is_staff(interaction): await interaction.response.send_message("Réservé au staff.", ephemeral=True) return storage = get_storage() ticket = storage.load_ticket(interaction.channel.id) if not ticket: await interaction.response.send_message("Ticket non trouvé.", ephemeral=True) return # Collect messages messages = [] async for msg in interaction.channel.history(limit=1000, oldest_first=True): if msg.author.bot: continue messages.append({ "id": str(msg.id), "author_id": msg.author.id, "author_name": str(msg.author), "content": msg.content, "timestamp": msg.created_at.isoformat(), "is_staff": self._is_staff_member(msg.author) }) # Generate transcript from .utils.transcript import get_transcript_generator transcript_gen = get_transcript_generator() filepath = transcript_gen.save_transcript(ticket, messages, format="html") if filepath and os.path.exists(filepath): file = disnake.File(filepath, filename=os.path.basename(filepath)) await interaction.response.send_message("Transcript généré:", file=file, ephemeral=True) else: await interaction.response.send_message("Erreur lors de la génération du transcript.", ephemeral=True) async def _claim_callback(self, interaction: disnake.Interaction): """Réclame le ticket""" if not self._is_staff(interaction): await interaction.response.send_message("Réservé au staff.", ephemeral=True) return if self.ticket.claimed_by == interaction.user.id: await interaction.response.send_message("Vous avez déjà réclamé ce ticket.", ephemeral=True) return old_claimer = self.ticket.claimed_by self.ticket.claimed_by = interaction.user.id self.ticket.status = TicketStatus.CLAIMED self.storage.save_ticket(self.ticket) # Force UI update V2 try: await interaction.response.edit_message(components=get_ticket_management_container(self.ticket, self.category, self.config)) except disnake.NotFound: pass # Message might have been deleted, ignore if old_claimer: embed = disnake.Embed( title="🔄 Ticket Transféré", description=f"Le ticket a été transféré de <@{old_claimer}> à {interaction.user.mention}", color=disnake.Color.blue() ) else: embed = TicketEmbedFormatter.ticket_claimed(self.ticket, interaction.user) await interaction.channel.send(embed=embed) async def _reopen_callback(self, interaction: disnake.Interaction): """Rouvre le ticket""" if not self._is_staff(interaction): await interaction.response.send_message("Réservé au staff.", ephemeral=True) return self.ticket.status = TicketStatus.OPEN self.ticket.closed_at = None self.ticket.claimed_by = None self.storage.save_ticket(self.ticket) # Update channel overwrites = interaction.channel.overwrites.copy() for target, perms in overwrites.items(): if isinstance(target, disnake.Member) and target.id != interaction.guild.me.id: overwrites[target] = disnake.PermissionOverwrite( read_messages=True, send_messages=True ) await interaction.channel.edit( name=interaction.channel.name.replace("closed-", ""), overwrites=overwrites ) # Update UI V2 try: await interaction.response.edit_message(components=get_ticket_management_container(self.ticket, self.category, self.config)) except disnake.NotFound: pass embed = TicketEmbedFormatter.ticket_reopened(self.ticket, interaction.user) await interaction.channel.send(embed=embed) # We might have edited the message, so we just send follow up if we can't edit # if not interaction.response.is_done(): # await interaction.response.send_message("Ticket rouvert!", ephemeral=True) async def _unclaim_callback(self, interaction: disnake.Interaction): """Abandonne le ticket""" if not self._is_staff(interaction): await interaction.response.send_message("Réservé au staff.", ephemeral=True) return if self.ticket.claimed_by != interaction.user.id: await interaction.response.send_message("Vous n'êtes pas celui qui a réclamé ce ticket.", ephemeral=True) return self.ticket.claimed_by = None self.ticket.status = TicketStatus.OPEN self.storage.save_ticket(self.ticket) # Update UI V2 try: await interaction.response.edit_message(components=get_ticket_management_container(self.ticket, self.category, self.config)) except disnake.NotFound: pass embed = TicketEmbedFormatter.ticket_unclaimed(self.ticket, interaction.user) await interaction.channel.send(embed=embed) def _is_staff(self, interaction: disnake.Interaction) -> bool: return is_staff(interaction, self.config, self.category) def _is_staff_member(self, member) -> bool: """Check if a specific member is staff, considering category roles""" if not member: return False # Handle cases where member is a User (left the guild) if not isinstance(member, disnake.Member): return member.id in self.config.staff_users if member.guild_permissions.administrator: return True if member.id in self.config.staff_users: return True # Check category-specific staff roles first staff_roles = self.category.staff_roles if self.category and self.category.staff_roles else self.config.staff_roles for role_id in staff_roles: try: role = member.guild.get_role(int(role_id)) if role and role in member.roles: return True except (ValueError, TypeError, AttributeError): continue return False class CloseConfirmationView(disnake.ui.View): """Demande de confirmation avant la fermeture du ticket""" def __init__(self, bot, storage, config: GuildTicketConfig, ticket: TicketData): super().__init__(timeout=60) self.bot = bot self.storage = storage self.config = config self.ticket = ticket self.category = config.get_category(ticket.category_id) @disnake.ui.button(label="✅ Confirmer", style=disnake.ButtonStyle.green, custom_id="close_confirm") async def confirm_callback(self, button: disnake.ui.Button, interaction: disnake.MessageInteraction): """L'utilisateur confirme la fermeture""" # Vérifier les permissions # Règle voulue: # - Staff: toujours autorisé # - Joueur: uniquement si le ticket n'est pas encore pris en charge (OPEN) can_close = ( self._is_staff(interaction) or ( interaction.user.id == self.ticket.user_id and self.ticket.status == TicketStatus.OPEN ) ) if not can_close: await interaction.response.send_message("Vous ne pouvez pas fermer ce ticket.", ephemeral=True) return # Show the delay view with countdown (V2 components, not embeds) components = [ disnake.ui.Container( disnake.ui.Section( "# ⏳ Fermeture du Ticket", accessory=disnake.ui.Button( label="Fermeture...", style=disnake.ButtonStyle.secondary, custom_id="close_delay_info" ) ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay( content="Le ticket va être fermé dans quelques secondes...\n\n" "📄 Génération du transcript en cours...\n" "📝 Envoi aux logs...\n" "🗑️ Suppression du canal..." ) ) ] view = CloseDelayView(self.bot, self.storage, self.config, self.ticket) await interaction.response.send_message( components=components, flags=disnake.MessageFlags(is_components_v2=True), view=view, ephemeral=True ) # Start the countdown await view.start_countdown(interaction) @disnake.ui.button(label="❌ Annuler", style=disnake.ButtonStyle.red, custom_id="close_cancel") async def cancel_callback(self, button: disnake.ui.Button, interaction: disnake.MessageInteraction): """L'utilisateur annule la fermeture""" await interaction.response.defer() await interaction.delete_original_response() def _is_staff(self, interaction: disnake.Interaction) -> bool: return is_staff(interaction, self.config, self.category) class CloseDelayView(disnake.ui.View): """Affiche le délai d'attente avant suppression du ticket""" def __init__(self, bot, storage, config: GuildTicketConfig, ticket: TicketData, close_reason: str = ""): super().__init__(timeout=300) self.bot = bot self.storage = storage self.config = config self.ticket = ticket self.close_reason = close_reason self.category = config.get_category(ticket.category_id) # Ajouter le bouton Annuler cancel_btn = disnake.ui.Button( label="❌ Annuler", style=disnake.ButtonStyle.red, custom_id="delay_cancel" ) cancel_btn.callback = self._cancel_callback self.add_item(cancel_btn) async def start_countdown(self, interaction: disnake.Interaction): """Démarre le compte à rebours""" # Désactiver le bouton Annuler for item in self.children: item.disabled = True await interaction.edit_original_response(view=self) # Étapes du processus steps = [ ("⏳ Préparation...", 1), ("📄 Génération du transcript...", 1), ("📝 Sauvegarde des données...", 1), ("🗑️ Suppression du canal...", 1) ] for step_text, delay in steps: embed = disnake.Embed( title="🔒 Fermeture du Ticket", description=f"**{step_text}**\n\n" f"Merci pour votre confiance!", color=disnake.Color.orange() ) embed.set_footer(text=f"Ticket #{self.ticket.channel_id}") # IMPORTANT: si la réponse originale a été envoyée avec is_components_v2=True, # ne pas modifier en embed (sinon API refuse embeds + components_v2). await interaction.edit_original_response( components=[disnake.ui.Container( disnake.ui.Section( "# 6ed Fermeture du Ticket", accessory=disnake.ui.Button( label=step_text, style=disnake.ButtonStyle.secondary, custom_id="close_delay_progress" ) ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay(content=f"{step_text}\n\nMerci pour votre confiance!") )], ) await asyncio.sleep(delay) # Procéder à la fermeture await self._close_ticket(interaction) async def _close_ticket(self, interaction: disnake.Interaction): """Effectue la fermeture réelle du ticket""" # Collect messages for transcript transcript_file = None try: messages = [] async for msg in interaction.channel.history(limit=1000, oldest_first=True): if msg.author.bot: continue messages.append({ "id": str(msg.id), "author_id": msg.author.id, "author_name": str(msg.author), "content": msg.content, "timestamp": msg.created_at.isoformat(), "is_staff": self._is_staff_member(msg.author) }) from .utils.transcript import get_transcript_generator transcript_gen = get_transcript_generator() transcript_file = transcript_gen.save_transcript(self.ticket, messages, format="html") except Exception as e: print(f"Error generating transcript: {e}") # Close ticket self.ticket.status = TicketStatus.CLOSED self.ticket.closed_at = datetime.now() if self.close_reason: self.ticket.feedback = self.close_reason self.storage.save_ticket(self.ticket) duration = self.ticket.duration_minutes # Send Feedback Request to User via DM try: user = interaction.guild.get_member(self.ticket.user_id) if user: from .feedback_view import FeedbackView dm_embed = disnake.Embed( title="📝 Votre avis nous intéresse !", description=f"Votre ticket **#{self.ticket.channel_id}** a été fermé.\nMerci de prendre un moment pour noter la qualité du support.", color=disnake.Color.green(), timestamp=datetime.now() ) dm_embed.add_field(name="Durée du ticket", value=f"{duration:.1f} minutes", inline=True) if self.close_reason: dm_embed.add_field(name="Raison de fermeture", value=self.close_reason, inline=False) # Create a special view with a "Noter le staff" button view = FeedbackView(self.bot, self.storage, self.ticket) # Add a button to directly open the feedback form note_staff_btn = disnake.ui.Button( label="⭐ Noter le staff", style=disnake.ButtonStyle.primary, custom_id="note_staff_direct" ) note_staff_btn.callback = self._note_staff_callback view.add_item(note_staff_btn) await user.send(embed=dm_embed, view=view) except Exception as e: print(f"Failed to send feedback DM: {e}") # Send transcript to log channel if self.config.log_channel_id: try: log_channel = interaction.guild.get_channel(self.config.log_channel_id) if log_channel: log_embed = disnake.Embed( title="📄 Ticket Fermé - Transcript", description=f"Ticket #{self.ticket.channel_id} fermé par {interaction.user.mention}", color=disnake.Color.red(), timestamp=datetime.now() ) ticket_creator = interaction.guild.get_member(self.ticket.user_id) creator_mention = ticket_creator.mention if ticket_creator else f"Utilisateur {self.ticket.user_id}" log_embed.add_field(name="Créateur", value=creator_mention, inline=True) log_embed.add_field(name="Catégorie", value=self.category.name if self.category else "N/A", inline=True) log_embed.add_field(name="Durée", value=f"{duration:.1f} min" if duration else "N/A", inline=True) if self.close_reason: log_embed.add_field(name="Raison", value=self.close_reason, inline=False) if transcript_file and os.path.exists(transcript_file): file = disnake.File(transcript_file, filename=os.path.basename(transcript_file)) await log_channel.send(embed=log_embed, file=file) else: log_embed.add_field(name="⚠️ Transcript", value="Le transcript n'a pas pu être généré (l'utilisateur a peut-être quitté le serveur).", inline=False) await log_channel.send(embed=log_embed) except Exception as e: print(f"Error sending transcript to log channel: {e}") # Delete the ticket channel try: await interaction.channel.delete(reason=f"Ticket fermé par {interaction.user}") except Exception as e: print(f"Error deleting channel: {e}") embed = disnake.Embed( title="❌ Erreur", description="Le ticket a été fermé mais la suppression du salon a échoué.", color=disnake.Color.red() ) await interaction.channel.send(embed=embed) async def _note_staff_callback(self, interaction: disnake.Interaction): """Handle direct staff rating button""" # This would open a direct feedback form await interaction.response.send_message("Vous pouvez maintenant noter le staff directement !", ephemeral=True) async def _cancel_callback(self, interaction: disnake.Interaction): """Annule la fermeture du ticket pendant le délai""" await interaction.response.defer() await interaction.delete_original_response() # Envoyer un message de confirmation d'annulation embed = disnake.Embed( title="❌ Fermeture Annulée", description="La fermeture du ticket a été annulée.", color=disnake.Color.red() ) await interaction.channel.send(embed=embed, delete_after=5) def _is_staff(self, interaction: disnake.Interaction) -> bool: return is_staff(interaction, self.config, self.category) def _is_staff_member(self, member) -> bool: """Check if a specific member is staff, considering category roles""" if not member: return False # Handle cases where member is a User (left the guild) if not isinstance(member, disnake.Member): return member.id in self.config.staff_users if member.guild_permissions.administrator: return True if member.id in self.config.staff_users: return True # Check category-specific staff roles first staff_roles = self.category.staff_roles if self.category and self.category.staff_roles else self.config.staff_roles for role_id in staff_roles: try: role = member.guild.get_role(int(role_id)) if role and role in member.roles: return True except (ValueError, TypeError, AttributeError): continue return False class CloseTicketModal(disnake.ui.Modal): """Modal pour fermer un ticket""" def __init__(self, bot, storage, config: GuildTicketConfig, ticket: TicketData): self.reason_input = disnake.ui.TextInput( label="Raison de fermeture", placeholder="Optionnel...", style=disnake.TextInputStyle.paragraph, required=False ) super().__init__(title="Fermer le Ticket", components=[self.reason_input]) self.bot = bot self.storage = storage self.config = config self.ticket = ticket self.category = config.get_category(ticket.category_id) async def callback(self, interaction: disnake.ModalInteraction): # Check permissions can_close = ( interaction.user.id == self.ticket.user_id or self._is_staff(interaction) ) if not can_close: await interaction.response.send_message("Vous ne pouvez pas fermer ce ticket.", ephemeral=True) return # Send ephemeral response to user first (required for modal interactions) await interaction.response.send_message("✅ Fermeture du ticket en cours...", ephemeral=True) # Send confirmation message in the ticket channel (V2 components, not embeds) confirm_components = [ disnake.ui.Container( disnake.ui.Section( "# ⏳ Fermeture du Ticket", accessory=disnake.ui.Button( label="Fermeture...", style=disnake.ButtonStyle.secondary, custom_id="close_ticket_modal_info" ) ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay( content="Le ticket va être fermé dans quelques secondes...\n\n" "📄 Génération du transcript en cours...\n" "📝 Envoi aux logs...\n" "🗑️ Suppression du canal..." ) ) ] await interaction.channel.send( components=confirm_components, flags=disnake.MessageFlags(is_components_v2=True) ) # Add small delay for user to see the confirmation import asyncio await asyncio.sleep(3) # Generate transcript before closing transcript_file = None try: # Collect messages messages = [] async for msg in interaction.channel.history(limit=1000, oldest_first=True): if msg.author.bot: continue messages.append({ "id": str(msg.id), "author_id": msg.author.id, "author_name": str(msg.author), "content": msg.content, "timestamp": msg.created_at.isoformat(), "is_staff": self._is_staff_member(msg.author) }) # Generate transcript from .utils.transcript import get_transcript_generator transcript_gen = get_transcript_generator() transcript_file = transcript_gen.save_transcript(self.ticket, messages, format="html") except Exception as e: print(f"Error generating transcript: {e}") # Close ticket self.ticket.status = TicketStatus.CLOSED self.ticket.closed_at = datetime.now() self.storage.save_ticket(self.ticket) duration = self.ticket.duration_minutes # Send transcript to log channel if configured if self.config.log_channel_id: try: log_channel = interaction.guild.get_channel(self.config.log_channel_id) if log_channel: # Create log embed log_embed = disnake.Embed( title="📄 Ticket Fermé - Transcript", description=f"Ticket #{self.ticket.channel_id} fermé par {interaction.user.mention}", color=disnake.Color.red(), timestamp=datetime.now() ) # Get ticket creator # Fetch le créateur pour affichage fiable même si absent du cache ticket_creator = interaction.guild.get_member(self.ticket.user_id) if not ticket_creator: try: ticket_creator = await interaction.guild.fetch_member(self.ticket.user_id) except Exception: ticket_creator = None creator_mention = ticket_creator.mention if ticket_creator else f"Utilisateur {self.ticket.user_id}" log_embed.add_field(name="Créateur", value=creator_mention, inline=True) log_embed.add_field(name="Catégorie", value=self.category.name if self.category else "N/A", inline=True) log_embed.add_field(name="Durée", value=f"{duration:.1f} min" if duration else "N/A", inline=True) if self.reason_input.value: log_embed.add_field(name="Raison de fermeture", value=self.reason_input.value, inline=False) # Send transcript file if transcript_file and os.path.exists(transcript_file): file = disnake.File(transcript_file, filename=os.path.basename(transcript_file)) await log_channel.send(embed=log_embed, file=file) else: log_embed.add_field(name="⚠️ Transcript", value="Le transcript n'a pas pu être généré (l'utilisateur a peut-être quitté le serveur).", inline=False) await log_channel.send(embed=log_embed) except Exception as e: print(f"Error sending transcript to log channel: {e}") # Delete the ticket channel try: await interaction.channel.delete(reason=f"Ticket fermé par {interaction.user}") except Exception as e: print(f"Error deleting channel: {e}") # Fallback: just mark as closed if deletion fails await interaction.followup.send("Erreur lors de la suppression du canal, mais le ticket a été fermé.", ephemeral=True) def _is_staff(self, interaction: disnake.Interaction) -> bool: return is_staff(interaction, self.config, self.category) def _is_staff_member(self, member) -> bool: """Check if a specific member is staff, considering category roles""" if not member: return False # Handle cases where member is a User (left the guild) if not isinstance(member, disnake.Member): return member.id in self.config.staff_users if member.guild_permissions.administrator: return True if member.id in self.config.staff_users: return True staff_roles = self.category.staff_roles if self.category and self.category.staff_roles else self.config.staff_roles for role_id in staff_roles: try: role = member.guild.get_role(int(role_id)) if role and role in member.roles: return True except (ValueError, TypeError, AttributeError): continue return False class TicketSetupView(disnake.ui.View): """Panel de configuration complet du système de tickets""" def __init__(self, bot, storage, config: GuildTicketConfig): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config # Toggle enabled toggle_btn = disnake.ui.Button( style=disnake.ButtonStyle.green if config.enabled else disnake.ButtonStyle.red, label="🔄 Activer/Désactiver", custom_id="setup_toggle" ) toggle_btn.callback = self._toggle_callback self.add_item(toggle_btn) # Staff roles roles_btn = disnake.ui.Button( style=disnake.ButtonStyle.primary, label="👥 Rôles Staff", custom_id="setup_roles" ) roles_btn.callback = self._roles_callback self.add_item(roles_btn) # Config roles config_roles_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="🔑 Rôles Config", custom_id="setup_config_roles" ) config_roles_btn.callback = self._config_roles_callback self.add_item(config_roles_btn) # Categories cat_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="📂 Catégories", custom_id="setup_categories" ) cat_btn.callback = self._categories_callback self.add_item(cat_btn) # Log channel log_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="📝 Canal de Logs", custom_id="setup_log_channel" ) log_btn.callback = self._log_channel_callback self.add_item(log_btn) # Advanced settings advanced_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="⚙️ Paramètres Avancés", custom_id="setup_advanced" ) advanced_btn.callback = self._advanced_callback self.add_item(advanced_btn) async def _toggle_callback(self, interaction: disnake.Interaction): self.config.enabled = not self.config.enabled self.storage.save_config(interaction.guild_id, self.config) status = "activé" if self.config.enabled else "désactivé" embed = disnake.Embed( title="🔄 État du Système", description=f"Le système de tickets a été **{status}**!", color=disnake.Color.green() if self.config.enabled else disnake.Color.red() ) await interaction.response.send_message(embed=embed, ephemeral=True) # Update button for item in self.children: if item.custom_id == "setup_toggle": item.style = disnake.ButtonStyle.green if self.config.enabled else disnake.ButtonStyle.red await interaction.message.edit(view=self) async def _roles_callback(self, interaction: disnake.Interaction): view = StaffRolesSetupView(self.bot, self.storage, self.config, interaction.guild) embed = disnake.Embed( title="👥 Configuration des Rôles Staff", description="Définissez les rôles qui peuvent gérer les tickets et accéder aux fonctionnalités avancées.\n\n" "**Permissions des rôles staff:**\n" "• Gérer les tickets (réclamer, fermer, etc.)\n" "• Accéder aux analytics et statistiques\n" "• Générer des transcripts\n" "• Fermer les tickets des autres", color=disnake.Color.blue() ) role_mentions = [] for role_id in self.config.staff_roles: role = interaction.guild.get_role(int(role_id)) if role: role_mentions.append(role.mention) embed.add_field( name="Rôles Staff Actuels", value=", ".join(role_mentions) if role_mentions else "❌ Aucun rôle configuré", inline=False ) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) async def _categories_callback(self, interaction: disnake.Interaction): view = CategoriesSetupView(self.bot, self.storage, self.config) embed = disnake.Embed( title="📂 Gestion des Catégories", description="Créez et gérez les catégories de tickets pour organiser vos demandes.", color=disnake.Color.blue() ) if self.config.categories: cat_list = [] for cat in self.config.categories[:10]: # Limit to 10 for display cat_list.append(f"{cat.emoji} {cat.name}") embed.add_field( name=f"Catégories ({len(self.config.categories)})", value="\n".join(cat_list), inline=False ) else: embed.add_field( name="Aucune catégorie", value="Créez votre première catégorie pour commencer!", inline=False ) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) async def _config_roles_callback(self, interaction: disnake.Interaction): view = ConfigRolesSetupView(self.bot, self.storage, self.config, interaction.guild) embed = disnake.Embed( title="🔑 Configuration des Rôles Config", description="Définissez les rôles qui peuvent accéder au panel de configuration du système de tickets.\n\n" "**Permissions des rôles config:**\n" "• Accéder à la commande /ticketconfig\n" "• Modifier tous les paramètres du système\n" "• Gérer les catégories et rôles staff", color=disnake.Color.purple() ) role_mentions = [] for role_id in self.config.config_roles: role = interaction.guild.get_role(int(role_id)) if role: role_mentions.append(role.mention) embed.add_field( name="Rôles Config Actuels", value=", ".join(role_mentions) if role_mentions else "❌ Aucun rôle configuré", inline=False ) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) async def _log_channel_callback(self, interaction: disnake.Interaction): modal = SetChannelModal(self.bot, self.storage, self.config, "log") await interaction.response.send_modal(modal) async def _advanced_callback(self, interaction: disnake.Interaction): view = AdvancedSetupView(self.bot, self.storage, self.config) embed = disnake.Embed( title="⚙️ Paramètres Avancés", description="Configuration fine du système de tickets.", color=disnake.Color.purple() ) embed.add_field( name="Paramètres Actuels", value=f"Système de réclamation: {'✅ Activé' if self.config.claim_enabled else '❌ Désactivé'}\n" f"Sondages: {'✅ Activé' if self.config.survey_enabled else '❌ Désactivé'}\n" f"Limite par utilisateur: {self.config.max_tickets_per_user}", inline=False ) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) class StaffRolesSetupView(disnake.ui.View): """Configuration des rôles staff""" def __init__(self, bot, storage, config: GuildTicketConfig, guild: disnake.Guild): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.guild = guild self._build_select() def _build_select(self): """Build the role select menu""" options = [] for role in self.guild.roles: if role.id != self.guild.id: # Exclude @everyone options.append( disnake.SelectOption( label=role.name, value=str(role.id), default=str(role.id) in self.config.staff_roles ) ) if options: select = disnake.ui.Select( placeholder="Sélectionnez les rôles staff...", options=options[:25], min_values=0, max_values=min(25, len(options)) ) select.callback = self._select_callback self.add_item(select) async def _select_callback(self, interaction: disnake.Interaction): selected = list(interaction.data.get("values", [])) self.config.staff_roles = selected self.storage.save_config(interaction.guild_id, self.config) role_mentions = [] for role_id in selected: role = interaction.guild.get_role(int(role_id)) if role: role_mentions.append(role.mention) embed = disnake.Embed( title="✅ Rôles Staff Mis à Jour", description=f"**{len(selected)}** rôle(s) configuré(s) comme staff.", color=disnake.Color.green() ) embed.add_field( name="Rôles Staff", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False ) await interaction.response.send_message(embed=embed, ephemeral=True) class ConfigRolesSetupView(disnake.ui.View): """Configuration des rôles config""" def __init__(self, bot, storage, config: GuildTicketConfig, guild: disnake.Guild): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.guild = guild self._build_select() def _build_select(self): """Build the role select menu""" options = [] for role in self.guild.roles: if role.id != self.guild.id: # Exclude @everyone options.append( disnake.SelectOption( label=role.name, value=str(role.id), default=str(role.id) in self.config.config_roles ) ) if options: select = disnake.ui.Select( placeholder="Sélectionnez les rôles config...", options=options[:25], min_values=0, max_values=min(25, len(options)) ) select.callback = self._select_callback self.add_item(select) async def _select_callback(self, interaction: disnake.Interaction): selected = list(interaction.data.get("values", [])) self.config.config_roles = selected self.storage.save_config(interaction.guild_id, self.config) role_mentions = [] for role_id in selected: role = interaction.guild.get_role(int(role_id)) if role: role_mentions.append(role.mention) embed = disnake.Embed( title="✅ Rôles Config Mis à Jour", description=f"**{len(selected)}** rôle(s) configuré(s) pour accéder à la configuration.", color=disnake.Color.green() ) embed.add_field( name="Rôles Config", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False ) embed.add_field( name="Permissions", value="• Accéder à /ticketconfig\n• Modifier la configuration\n• Gérer les catégories et rôles", inline=False ) await interaction.response.send_message(embed=embed, ephemeral=True) class CategoriesSetupView(disnake.ui.View): """Gestion des catégories""" def __init__(self, bot, storage, config: GuildTicketConfig): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config # Add category add_btn = disnake.ui.Button( style=disnake.ButtonStyle.green, label="➕ Ajouter", custom_id="cat_add" ) add_btn.callback = self._add_callback self.add_item(add_btn) # Remove category (only if categories exist) if config.categories: remove_btn = disnake.ui.Button( style=disnake.ButtonStyle.red, label="➖ Supprimer", custom_id="cat_remove" ) remove_btn.callback = self._remove_callback self.add_item(remove_btn) async def _add_callback(self, interaction: disnake.Interaction): modal = AddCategoryModal(self.bot, self.storage, self.config) await interaction.response.send_modal(modal) async def _remove_callback(self, interaction: disnake.Interaction): if not self.config.categories: await interaction.response.send_message("Aucune catégorie à supprimer.", ephemeral=True) return # Create select with current categories options = [] for cat in self.config.categories[:25]: # Discord limit options.append( disnake.SelectOption( label=cat.name, value=cat.id, emoji=cat.emoji ) ) select = disnake.ui.Select( placeholder="Sélectionnez une catégorie à supprimer...", options=options ) select.callback = self._remove_select_callback view = disnake.ui.View() view.add_item(select) embed = disnake.Embed( title="Supprimer une Catégorie", description="Sélectionnez la catégorie à supprimer:", color=disnake.Color.red() ) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) async def _remove_select_callback(self, interaction: disnake.Interaction): cat_id = interaction.data["values"][0] # Remove category self.config.categories = [cat for cat in self.config.categories if cat.id != cat_id] self.storage.save_config(interaction.guild_id, self.config) await refresh_ticket_panel(self.bot, self.storage, interaction.guild_id) await interaction.response.send_message("✅ Catégorie supprimée!", ephemeral=True) class AdvancedSetupView(disnake.ui.View): """Paramètres avancés""" def __init__(self, bot, storage, config: GuildTicketConfig): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config # Toggle claim system claim_btn = disnake.ui.Button( style=disnake.ButtonStyle.green if config.claim_enabled else disnake.ButtonStyle.red, label=f"{'✅' if config.claim_enabled else '❌'} Système de Réclamation", custom_id="advanced_claim" ) claim_btn.callback = self._claim_callback self.add_item(claim_btn) # Toggle survey system survey_btn = disnake.ui.Button( style=disnake.ButtonStyle.green if config.survey_enabled else disnake.ButtonStyle.red, label=f"{'✅' if config.survey_enabled else '❌'} Sondages", custom_id="advanced_survey" ) survey_btn.callback = self._survey_callback self.add_item(survey_btn) # Max tickets per user max_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label=f"📊 Limite: {config.max_tickets_per_user}", custom_id="advanced_max" ) max_btn.callback = self._max_callback self.add_item(max_btn) async def _claim_callback(self, interaction: disnake.Interaction): self.config.claim_enabled = not self.config.claim_enabled self.storage.save_config(interaction.guild_id, self.config) status = "activé" if self.config.claim_enabled else "désactivé" embed = disnake.Embed( title="🔄 Système de Réclamation", description=f"Le système de réclamation a été **{status}**!", color=disnake.Color.green() if self.config.claim_enabled else disnake.Color.red() ) await interaction.response.send_message(embed=embed, ephemeral=True) # Update button for item in self.children: if item.custom_id == "advanced_claim": item.style = disnake.ButtonStyle.green if self.config.claim_enabled else disnake.ButtonStyle.red item.label = f"{'✅' if self.config.claim_enabled else '❌'} Système de Réclamation" await interaction.message.edit(view=self) async def _survey_callback(self, interaction: disnake.Interaction): self.config.survey_enabled = not self.config.survey_enabled self.storage.save_config(interaction.guild_id, self.config) status = "activé" if self.config.survey_enabled else "désactivé" embed = disnake.Embed( title="🔄 Système de Sondages", description=f"Le système de sondages a été **{status}**!", color=disnake.Color.green() if self.config.survey_enabled else disnake.Color.red() ) await interaction.response.send_message(embed=embed, ephemeral=True) # Update button for item in self.children: if item.custom_id == "advanced_survey": item.style = disnake.ButtonStyle.green if self.config.survey_enabled else disnake.ButtonStyle.red item.label = f"{'✅' if self.config.survey_enabled else '❌'} Sondages" await interaction.message.edit(view=self) async def _max_callback(self, interaction: disnake.Interaction): modal = MaxTicketsModal(self.bot, self.storage, self.config) await interaction.response.send_modal(modal) class MaxTicketsModal(disnake.ui.Modal): """Modal pour définir la limite de tickets par utilisateur""" def __init__(self, bot, storage, config: GuildTicketConfig): self.max_tickets = disnake.ui.TextInput( label="Nombre maximum de tickets ouverts par utilisateur", placeholder="5", default=str(config.max_tickets_per_user), required=True, max_length=2 ) super().__init__(title="Limite de Tickets", components=[self.max_tickets]) self.bot = bot self.storage = storage self.config = config async def callback(self, interaction: disnake.ModalInteraction): try: max_tickets = int(self.max_tickets.value) if max_tickets < 1 or max_tickets > 50: await interaction.response.send_message("La limite doit être entre 1 et 50.", ephemeral=True) return self.config.max_tickets_per_user = max_tickets self.storage.save_config(interaction.guild_id, self.config) embed = disnake.Embed( title="✅ Limite Mise à Jour", description=f"La limite de tickets par utilisateur est maintenant de **{max_tickets}**.", color=disnake.Color.green() ) await interaction.response.send_message(embed=embed, ephemeral=True) except ValueError: await interaction.response.send_message("Veuillez entrer un nombre valide.", ephemeral=True) class ConfigPanelView(disnake.ui.View): """Panel de configuration""" def __init__(self, bot, storage, config: GuildTicketConfig): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config # Toggle enabled toggle_btn = disnake.ui.Button( style=disnake.ButtonStyle.green if config.enabled else disnake.ButtonStyle.red, label="Activer/Désactiver", custom_id="config_toggle" ) toggle_btn.callback = self._toggle_callback self.add_item(toggle_btn) # Default category self.category_btn = disnake.ui.Button( label="📁 Catégorie par défaut", style=disnake.ButtonStyle.secondary, custom_id="config_category" ) self.category_btn.callback = self._category_callback self.add_item(self.category_btn) # Gérer les catégories self.manage_cat_btn = disnake.ui.Button( style=disnake.ButtonStyle.blurple, label="📂 Gérer les catégories", custom_id="config_manage_cat" ) self.manage_cat_btn.callback = self._manage_cat_callback self.add_item(self.manage_cat_btn) # Staff permissions staff_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="Permissions Staff", custom_id="config_staff_perms" ) staff_btn.callback = self._staff_perms_callback self.add_item(staff_btn) # Config permissions config_perms_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="Permissions Config", custom_id="config_config_perms" ) config_perms_btn.callback = self._config_perms_callback self.add_item(config_perms_btn) # Log channel log_btn = disnake.ui.Button( style=disnake.ButtonStyle.secondary, label="Canal de Logs", custom_id="config_log_channel" ) log_btn.callback = self._log_channel_callback self.add_item(log_btn) async def _toggle_callback(self, interaction: disnake.Interaction): self.config.enabled = not self.config.enabled self.storage.save_config(interaction.guild_id, self.config) status = "activé" if self.config.enabled else "désactivé" await interaction.response.send_message(f"Système {status}!", ephemeral=True) # Update button for item in self.children: if item.custom_id == "config_toggle": item.style = disnake.ButtonStyle.green if self.config.enabled else disnake.ButtonStyle.red await interaction.message.edit(view=self) async def _manage_cat_callback(self, interaction: disnake.Interaction): view = CategoryManagerView(self.bot, self.storage, self.config) await interaction.response.edit_message(embed=view._get_embed(), view=view) async def _staff_perms_callback(self, interaction: disnake.Interaction): view = PermissionConfigView(self.bot, self.storage, self.config, interaction.guild, "staff") embed = disnake.Embed( title="Permissions Staff", description="Configurez qui peut gérer les tickets (répondre, fermer, etc.)", color=disnake.Color.blue() ) self._add_current_perms_fields(embed, self.config.staff_roles, self.config.staff_users, interaction.guild) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) async def _config_perms_callback(self, interaction: disnake.Interaction): view = PermissionConfigView(self.bot, self.storage, self.config, interaction.guild, "config") embed = disnake.Embed( title="Permissions Configuration", description="Configurez qui peut modifier les paramètres du bot (/ticketconfig)", color=disnake.Color.orange() ) self._add_current_perms_fields(embed, self.config.config_roles, self.config.config_users, interaction.guild) await interaction.response.send_message(embed=embed, view=view, ephemeral=True) def _add_current_perms_fields(self, embed, roles, users, guild): role_mentions = [] for role_id in roles: role = guild.get_role(int(role_id)) if role: role_mentions.append(role.mention) user_mentions = [] for user_id in users: user = guild.get_member(user_id) if user: user_mentions.append(user.mention) else: user_mentions.append(f"<@{user_id}>") embed.add_field(name="Rôles", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False) embed.add_field(name="Utilisateurs", value=", ".join(user_mentions) if user_mentions else "Aucun", inline=False) async def _category_callback(self, interaction: disnake.Interaction): modal = SetCategoryModal(self.bot, self.storage, self.config) await interaction.response.send_modal(modal) async def _log_channel_callback(self, interaction: disnake.Interaction): modal = SetChannelModal(self.bot, self.storage, self.config, "log") await interaction.response.send_modal(modal) def _clamp_text(s: Any, max_len: int, default: str = "") -> str: """Discord TextInput constraints: - label: 1..45 - placeholder: <=100 """ if s is None: return default s = str(s) if max_len <= 0: return "" if len(s) > max_len: s = s[:max_len] return s class AddCategoryModal(disnake.ui.Modal): """Modal pour ajouter une catégorie""" def __init__(self, bot, storage, config: GuildTicketConfig): # label max 45, placeholder max 100 name_label = _clamp_text("Nom", 45, "Nom") name_placeholder = _clamp_text("Ex: Support", 100, "") desc_label = _clamp_text("Description", 45, "Description") desc_placeholder = _clamp_text("Description...", 100, "") emoji_label = _clamp_text("Emoji", 45, "Emoji") emoji_placeholder = _clamp_text("🎫", 100, "🎫") recruitment_label = _clamp_text("Recrutement? (oui/non)", 45, "Recrutement?") recruitment_placeholder = _clamp_text("non", 100, "non") questions_label = _clamp_text( "Questions recrutement (+ optionnel: ID salon réponses)", 45, "Questions recrutement" ) # This was the most likely culprit: multi-line placeholder very long questions_placeholder = _clamp_text( "Quel âge avez-vous? / Pourquoi vouloir rejoindre? / Expériences? / Optionnel: ID salon réponses: 123456789012345678", 100, "" ) self.name_input = disnake.ui.TextInput( label=name_label, custom_id="add_cat_name", placeholder=name_placeholder, required=True, ) self.desc_input = disnake.ui.TextInput( label=desc_label, custom_id="add_cat_desc", placeholder=desc_placeholder, required=False, style=disnake.TextInputStyle.paragraph, ) self.emoji_input = disnake.ui.TextInput( label=emoji_label, custom_id="add_cat_emoji", placeholder=emoji_placeholder, required=False, max_length=5, ) # Recruitment fields self.is_recruitment_input = disnake.ui.TextInput( label=recruitment_label, custom_id="add_cat_recruitment", placeholder=recruitment_placeholder, required=False, max_length=5, ) # IMPORTANT: # Disnake Modal has a maximum number of components. # Keep this modal <= 5 components by merging "questions" + "responses channel id" into one input. self.questions_input = disnake.ui.TextInput( label=questions_label, # <=45 enforced custom_id="add_cat_questions", placeholder=questions_placeholder, # <=100 enforced required=False, style=disnake.TextInputStyle.paragraph, ) super().__init__( title="Ajouter une Catégorie", components=[ self.name_input, self.desc_input, self.emoji_input, self.is_recruitment_input, self.questions_input, ] ) self.bot = bot self.storage = storage self.config = config async def callback(self, interaction: disnake.ModalInteraction): import uuid cat_id = str(uuid.uuid4())[:8] name_val = interaction.text_values.get("add_cat_name", "Nouvelle Catégorie") desc_val = interaction.text_values.get("add_cat_desc", "") emoji_val = interaction.text_values.get("add_cat_emoji", "🎫") is_recruitment_val = interaction.text_values.get("add_cat_recruitment", "non") questions_val = interaction.text_values.get("add_cat_questions", "") is_recruitment = is_recruitment_val.lower() in ["oui", "yes", "o", "y", "1", "true"] # Parse: # - questions are all non-empty lines # - if the LAST non-empty line is a digit-only id => treat it as responses_channel_id raw_lines = [ln.strip() for ln in (questions_val or "").split("\n") if ln.strip()] responses_channel_id = None if raw_lines: last = raw_lines[-1] if last.isdigit(): # treat last line as channel id, remove it from questions responses_channel_id = int(last) raw_lines = raw_lines[:-1] questions = raw_lines if raw_lines else [] category = TicketCategory( id=cat_id, name=name_val, description=desc_val, emoji=emoji_val, is_recruitment=is_recruitment, questions=questions, responses_channel_id=responses_channel_id if is_recruitment else None ) self.storage.invalidate_cache(interaction.guild_id) config = self.storage.load_config(interaction.guild_id) config.categories.append(category) self.storage.save_config(interaction.guild_id, config) self.config = config recruitment_info = "" if is_recruitment: recruitment_info = f"\n✅ Mode recrutement activé avec {len(questions)} question(s)" if responses_channel_id: recruitment_info += f"\n📝 Salon réponses: <#{responses_channel_id}>" await interaction.response.defer(ephemeral=True) if interaction.message: try: manager_view = CategoryManagerView(self.bot, self.storage, config) await interaction.message.edit(components=manager_view.get_components_v2()) except Exception as e: kuby_logger.warning(f"[AddCategoryModal] Impossible de rafraîchir la liste des catégories: {e}") await refresh_ticket_panel(self.bot, self.storage, interaction.guild_id) await interaction.followup.send( f"Catégorie **{name_val}** créée!{recruitment_info}", ephemeral=True ) class EditCategoryModal(disnake.ui.Modal): """Modal pour modifier une catégorie existante""" def __init__(self, bot, storage, config, category: TicketCategory, parent_view): self.name_input = disnake.ui.TextInput(label="Nom", custom_id="edit_cat_name", value=category.name, placeholder="Ex: Support", required=True) self.desc_input = disnake.ui.TextInput(label="Description", custom_id="edit_cat_desc", value=category.description, placeholder="Description...", required=False, style=disnake.TextInputStyle.paragraph) self.emoji_input = disnake.ui.TextInput(label="Emoji", custom_id="edit_cat_emoji", value=category.emoji, placeholder="🎫", required=False, max_length=5) super().__init__(title=f"Modifier: {category.name}", components=[self.name_input, self.desc_input, self.emoji_input]) self.bot = bot self.storage = storage self.config = config self.category = category self.parent_view = parent_view async def callback(self, interaction: disnake.ModalInteraction): try: self.category.name = interaction.text_values.get("edit_cat_name", self.category.name) self.category.description = interaction.text_values.get("edit_cat_desc", "") self.category.emoji = interaction.text_values.get("edit_cat_emoji", "🎫") self.storage.save_config(interaction.guild_id, self.config) await refresh_ticket_panel(self.bot, self.storage, interaction.guild_id) container = disnake.ui.Container( disnake.ui.TextDisplay(content=f"✅ Catégorie **{self.category.name}** mise à jour !"), disnake.ui.Section("Navigation", accessory=disnake.ui.Button(label="Retour", style=disnake.ButtonStyle.secondary, custom_id=f"ticket_config_cat_manage_{self.category.id}")) ) await interaction.response.edit_message(components=[container]) except Exception as e: import traceback kuby_logger.error(f"[EditCategoryModal] Error: {e}\n{traceback.format_exc()}") if not interaction.response.is_done(): await interaction.response.send_message(f"❌ Erreur critique : {e}", ephemeral=True) class CategoryManagerView(disnake.ui.View): """Vue pour lister et gérer les catégories (Modernisée V2)""" def __init__(self, bot, storage, config: GuildTicketConfig): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config def get_components_v2(self): sections = [ disnake.ui.Section( "# 📂 Gestion des Catégories", accessory=disnake.ui.Button(label="➕ Ajouter", style=disnake.ButtonStyle.green, custom_id="ticket_config_cat_add") ), disnake.ui.Separator(divider=True) ] if not self.config.categories: sections.append(disnake.ui.TextDisplay(content="Aucune catégorie configurée.")) else: for cat in self.config.categories: sections.append( disnake.ui.Section( f"{cat.emoji} **{cat.name}**\n*{cat.description or 'Pas de description'}*", accessory=disnake.ui.Button(label="Gérer", style=disnake.ButtonStyle.secondary, custom_id=f"ticket_config_cat_manage_{cat.id}") ) ) sections.append(disnake.ui.Separator(divider=True)) sections.append(disnake.ui.Section( "Retour au menu principal", accessory=disnake.ui.Button(label="⬅️ Retour", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_main") )) return [disnake.ui.Container(*sections)] def _get_embed(self): embed = disnake.Embed( title="📂 Gestion des Catégories", description=f"Il y a actuellement **{len(self.config.categories)}** catégorie(s) configurée(s).\n\n" "Sélectionnez une catégorie dans le menu pour la modifier ou la supprimer.", color=disnake.Color.blue() ) if not self.config.categories: embed.description += "\n\n⚠️ **Aucune catégorie configurée.** Commencez par en ajouter une !" for cat in self.config.categories[:10]: embed.add_field( name=f"{cat.emoji} {cat.name}", value=cat.description or "Pas de description", inline=False ) return embed async def _category_select_callback(self, interaction: disnake.Interaction): # En utilisant interaction.data.get('values') pour obtenir la valeur sélectionnée cat_id = interaction.data.get('values', [None])[0] category = self.config.get_category(cat_id) if not category: await interaction.response.send_message("Catégorie introuvable.", ephemeral=True) return view = CategoryActionView(self.bot, self.storage, self.config, category, self) await interaction.response.edit_message(embed=view._get_embed(), view=view) async def _add_cat_callback(self, interaction: disnake.Interaction): # Utilisation de la classe AddCategoryModal existante class AddCategoryManagerModal(AddCategoryModal): def __init__(self, bot, storage, config, parent_view): super().__init__(bot, storage, config) self.parent_view = parent_view async def callback(self, interaction: disnake.ModalInteraction): import uuid cat_id = str(uuid.uuid4())[:8] name_val = interaction.text_values.get("add_cat_name", "Nouvelle Catégorie") desc_val = interaction.text_values.get("add_cat_desc", "") emoji_val = interaction.text_values.get("add_cat_emoji", "🎫") category = TicketCategory( id=cat_id, name=name_val, description=desc_val, emoji=emoji_val ) self.storage.invalidate_cache(interaction.guild_id) config = self.storage.load_config(interaction.guild_id) config.categories.append(category) self.storage.save_config(interaction.guild_id, config) self.config = config self.parent_view.config = config # Refresh parent view self.parent_view._add_category_select() await refresh_ticket_panel(self.bot, self.storage, interaction.guild_id) # On doit utiliser edit_message sur l'interaction d'origine ou renvoyer un embed await interaction.response.edit_message( embed=self.parent_view._get_embed(), view=self.parent_view ) await interaction.followup.send(f"Catégorie **{name_val}** créée!", ephemeral=True) modal = AddCategoryManagerModal(self.bot, self.storage, self.config, self) await interaction.response.send_modal(modal) async def _back_callback(self, interaction: disnake.Interaction): view = ConfigPanelView(self.bot, self.storage, self.config) embed = disnake.Embed( title="Configuration des Tickets", description="Gérez la configuration du système de tickets", color=disnake.Color.blue() ) await interaction.response.edit_message(embed=embed, view=view) class CategoryActionView(disnake.ui.View): """Actions pour une catégorie spécifique""" def __init__(self, bot, storage, config, category, parent_view): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.category = category self.parent_view = parent_view def _get_embed(self): embed = disnake.Embed( title=f"Gestion: {self.category.name}", description=f"**ID:** `{self.category.id}`\n" f"**Emoji:** {self.category.emoji}\n" f"**Description:** {self.category.description or 'Aucune'}\n" f"**Couleur:** `{self.category.color}`\n" f"**Staff Spécifique:** {', '.join([f'<@&{r}>' for r in self.category.staff_roles]) if self.category.staff_roles else 'Global (Tous les staffs)'}\n" f"**Catégorie Discord:** {f'<#{self.category.discord_category_id}>' if self.category.discord_category_id else 'Par défaut'}", color=disnake.Color.blue() ) return embed @disnake.ui.button(label="📝 Modifier", style=disnake.ButtonStyle.primary) async def edit_callback(self, interaction: disnake.MessageInteraction): modal = EditCategoryModal(self.bot, self.storage, self.config, self.category, self) await interaction.response.send_modal(modal) @disnake.ui.button(label="🛡️ Permissions", style=disnake.ButtonStyle.success) async def permissions_callback(self, interaction: disnake.MessageInteraction): view = CategoryPermissionsView(self.bot, self.storage, self.config, self.category, self) embed = disnake.Embed( title=f"Permissions: {self.category.name}", description="Choisissez les rôles qui auront accès à cette catégorie de tickets.\n\n" "⚠️ **Si vous sélectionnez des rôles ici, seuls ces rôles (et les admins) auront accès aux tickets de cette catégorie.** " "Les rôles staff globaux n'y auront plus accès.", color=disnake.Color.green() ) await interaction.response.edit_message(embed=embed, view=view) @disnake.ui.button(label="📁 Catégorie Discord", style=disnake.ButtonStyle.secondary) async def discord_category_callback(self, interaction: disnake.MessageInteraction): view = CategoryDiscordCategoryView(self.bot, self.storage, self.config, self.category, self) embed = disnake.Embed( title=f"Catégorie Discord: {self.category.name}", description="Choisissez la catégorie Discord (dossier) dans laquelle les tickets de ce type seront créés.\n\n" "Si aucune n'est sélectionnée, la catégorie par défaut du serveur sera utilisée.", color=disnake.Color.blue() ) await interaction.response.edit_message(embed=embed, view=view) @disnake.ui.button(label="🗑️ Supprimer", style=disnake.ButtonStyle.danger) async def delete_callback(self, interaction: disnake.MessageInteraction): view = DeleteCategoryConfirmationView(self.bot, self.storage, self.config, self.category, self.parent_view) embed = disnake.Embed( title="⚠️ Confirmer la suppression", description=f"Êtes-vous sûr de vouloir supprimer la catégorie **{self.category.name}** ?\n" "Cette action est irréversible.", color=disnake.Color.red() ) await interaction.response.edit_message(embed=embed, view=view) @disnake.ui.button(label="⬅️ Retour", style=disnake.ButtonStyle.secondary) async def back_callback(self, interaction: disnake.MessageInteraction): self.parent_view._add_category_select() await interaction.response.edit_message(embed=self.parent_view._get_embed(), view=self.parent_view) class CategoryPermissionsView(disnake.ui.View): """Vue pour configurer les rôles staff d'une catégorie""" def __init__(self, bot, storage, config, category, parent_view): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.category = category self.parent_view = parent_view @disnake.ui.select(cls=disnake.ui.RoleSelect, placeholder="Sélectionner les rôles staff (Gestion)", min_values=0, max_values=10) async def role_select_callback(self, interaction: disnake.MessageInteraction): role_ids = [str(role.id) for role in interaction.values] self.category.staff_roles = role_ids self.storage.save_config(interaction.guild_id, self.config) # Refresh embed await interaction.response.edit_message(embed=self.parent_view._get_embed(), view=self.parent_view) @disnake.ui.button(label="⬅️ Annuler", style=disnake.ButtonStyle.secondary) async def back_callback(self, interaction: disnake.MessageInteraction): await interaction.response.edit_message(embed=self.parent_view._get_embed(), view=self.parent_view) class CategoryDiscordCategoryView(disnake.ui.View): """Vue pour configurer la catégorie Discord d'une catégorie de ticket""" def __init__(self, bot, storage, config, category, parent_view): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.category = category self.parent_view = parent_view @disnake.ui.select(cls=disnake.ui.ChannelSelect, channel_types=[disnake.ChannelType.category], placeholder="Sélectionner la catégorie Discord") async def select_callback(self, interaction: disnake.MessageInteraction): val = interaction.values[0] self.category.discord_category_id = val.id if hasattr(val, 'id') else int(val) self.storage.save_config(interaction.guild_id, self.config) await interaction.response.edit_message(embed=self.parent_view._get_embed(), view=self.parent_view) @disnake.ui.button(label="❌ Réinitialiser", style=disnake.ButtonStyle.danger) async def reset_callback(self, interaction: disnake.MessageInteraction): self.category.discord_category_id = None self.storage.save_config(interaction.guild_id, self.config) await interaction.response.edit_message(embed=self.parent_view._get_embed(), view=self.parent_view) @disnake.ui.button(label="⬅️ Retour", style=disnake.ButtonStyle.secondary) async def back_callback(self, interaction: disnake.MessageInteraction): await interaction.response.edit_message(embed=self.parent_view._get_embed(), view=self.parent_view) class DeleteCategoryConfirmationView(disnake.ui.View): def __init__(self, bot, storage, config, category, parent_view): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.category = category self.parent_view = parent_view @disnake.ui.button(label="✅ Confirmer", style=disnake.ButtonStyle.danger) async def confirm_callback(self, interaction: disnake.MessageInteraction): if self.category in self.config.categories: self.config.categories.remove(self.category) self.storage.save_config(interaction.guild_id, self.config) await refresh_ticket_panel(self.bot, self.storage, interaction.guild_id) self.parent_view._add_category_select() await interaction.response.edit_message( embed=self.parent_view._get_embed(), view=self.parent_view ) await interaction.followup.send(f"✅ Catégorie **{self.category.name}** supprimée.", ephemeral=True) @disnake.ui.button(label="❌ Annuler", style=disnake.ButtonStyle.secondary) async def cancel_callback(self, interaction: disnake.MessageInteraction): view = CategoryActionView(self.bot, self.storage, self.config, self.category, self.parent_view) await interaction.response.edit_message(embed=view._get_embed(), view=view) class TicketChannelConfigView(disnake.ui.View): """Vue moderne pour configurer un salon via un sélecteur (V2)""" def __init__(self, bot, storage, config: GuildTicketConfig, channel_type: str = "log"): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.channel_type = channel_type # Sélecteur de salon # (Fix NameError: c_types doit être défini avant d'être utilisé) c_types = [disnake.ChannelType.text] if self.channel_type == "log" else [disnake.ChannelType.category] select = disnake.ui.ChannelSelect( placeholder="Sélectionnez la catégorie dans la liste...", channel_types=c_types, min_values=1, max_values=1, custom_id="ticket_config_chan_select" ) # Utiliser uniquement l'instance 'select' (elle sera incluse dans get_components_v2) self.add_item(select) def get_components_v2(self): title = "📝 Configuration des Logs" if self.channel_type == "log" else "📁 Catégorie de Destination" desc = "Choisissez la catégorie où les tickets seront créés." if self.channel_type == "log" else "Choisissez la catégorie où les tickets seront créés." sections = [ disnake.ui.TextDisplay(content=f"# {title}\n{desc}"), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay(content="Utilisez le menu déroulant ci-dessous pour choisir un salon."), disnake.ui.Separator(divider=True), disnake.ui.Section("Navigation", accessory=disnake.ui.Button(label="⬅️ Retour", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_main")) ] c_types = [disnake.ChannelType.text] if self.channel_type == "log" else [disnake.ChannelType.category] # Include the select menu in the components list return [disnake.ui.Container(*sections), disnake.ui.ChannelSelect(placeholder="Choisir une catégorie...", channel_types=c_types, custom_id=f"ticket_config_select_{self.channel_type}")] async def _select_callback(self, inter: disnake.MessageInteraction): print(f"DEBUG: _select_callback called. Values: {inter.values}") try: val = inter.values[0] channel_id = val.id if hasattr(val, "id") else int(val) print(f"DEBUG: channel_id determined: {channel_id}") if self.channel_type == "log": self.config.log_channel_id = channel_id elif self.channel_type.startswith("cat_"): cat_id = self.channel_type.replace("cat_", "") category = next((c for c in self.config.categories if c.id == cat_id), None) if category: category.discord_category_id = channel_id self.storage.save_config(inter.guild_id, self.config) print(f"DEBUG: Config saved for guild {inter.guild_id}") # Success message V2 container = disnake.ui.Container( disnake.ui.TextDisplay(content=f"✅ Salon/Catégorie configuré(e) sur <#{channel_id}>"), disnake.ui.Section("Navigation", accessory=disnake.ui.Button(label="Retour", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_main")) ) print("DEBUG: Sending success message...") await inter.response.edit_message(components=[container]) print("DEBUG: Success message sent.") except Exception as e: print(f"DEBUG ERROR in _select_callback: {e}") import traceback traceback.print_exc() kuby_logger.error(f"❌ Erreur dans _select_callback: {e}", exc_info=True) try: await inter.response.send_message(f"❌ Erreur lors de la configuration du salon : {e}", ephemeral=True) except: pass class SetChannelModal(disnake.ui.Modal): async def callback(self, interaction: disnake.ModalInteraction): try: channel_id = int(self.channel_input.value.strip()) channel = interaction.guild.get_channel(channel_id) if not channel: await interaction.response.send_message("❌ Canal introuvable.", ephemeral=True) return self.config.log_channel_id = channel_id self.storage.save_config(interaction.guild_id, self.config) embed = disnake.Embed( title="✅ Canal de Logs Mis à Jour", description=f"Le canal de logs a été défini sur {channel.mention}.", color=disnake.Color.green() ) await interaction.response.send_message(embed=embed, ephemeral=True) except ValueError: await interaction.response.send_message("❌ ID invalide.", ephemeral=True) class StaffRolesModal(disnake.ui.Modal): """Modal pour ajouter/supprimer les rôles staff""" def __init__(self, bot, storage, config: GuildTicketConfig): super().__init__(title="Gérer les Rôles Staff") self.bot = bot self.storage = storage self.config = config # Champ pour entrer les rôles (mention ou ID) self.roles = disnake.ui.TextInput( label="Rôles Staff (mention ou ID)", placeholder="@Staff @Modérateurs ou 123456789 987654321", required=True, max_length=500 ) self.add_item(self.roles) async def callback(self, interaction: disnake.ModalInteraction): try: role_input = self.roles.value.strip() role_ids = [] # Parse role mentions (@role) or IDs import re # Match <@&ROLE_ID> mentions mention_matches = re.findall(r'<@&(\d+)>', role_input) # Match raw numbers (IDs) id_matches = re.findall(r'\b(\d{17,20})\b', role_input) all_ids = set(mention_matches + id_matches) if not all_ids: await interaction.response.send_message( "❌ Format invalide. Utilisez les mentions (@Rôle) ou les IDs.", ephemeral=True ) return # Validate roles exist valid_roles = [] for role_id in all_ids: role = interaction.guild.get_role(int(role_id)) if role: valid_roles.append(role) else: await interaction.response.send_message( f"❌ Le rôle {role_id} n'existe pas sur ce serveur.", ephemeral=True ) return # Update config self.config.staff_roles = list(all_ids) self.storage.save_config(interaction.guild_id, self.config) # Build success embed embed = disnake.Embed( title="✅ Rôles Staff Mis à Jour", description=f"**{len(valid_roles)}** rôle(s) configuré(s) comme staff.", color=disnake.Color.green() ) role_mentions = [role.mention for role in valid_roles] embed.add_field( name="Rôles Staff", value=", ".join(role_mentions) if role_mentions else "Aucun", inline=False ) embed.add_field( name="Permissions", value="• Gérer les tickets\n• Accéder aux analytics\n• Générer des transcripts\n• Fermer les tickets des autres", inline=False ) await interaction.response.send_message(embed=embed, ephemeral=True) except Exception as e: await interaction.response.send_message(f"Erreur lors de la configuration des rôles: {e}", ephemeral=True) async def on_error(self, interaction: disnake.Interaction, error: Exception): """Handle errors in the modal""" await interaction.response.send_message("Une erreur inattendue s'est produite lors de la configuration des rôles.", ephemeral=True) class PermissionConfigView(disnake.ui.View): """View to configure permissions (Staff/Config Roles & Users)""" def __init__(self, bot, storage, config: GuildTicketConfig, guild: disnake.Guild, config_type: str = "staff"): super().__init__(timeout=None) self.bot = bot self.storage = storage self.config = config self.guild = guild self.config_type = config_type # "staff" or "config" # Add components self._add_role_select() self._add_user_select() self._add_remove_select() def _add_role_select(self): select = disnake.ui.RoleSelect( placeholder=f"Sélectionnez les rôles {self.config_type}", min_values=0, max_values=25, row=0, custom_id=f"ticket_config_perms_role_{self.config_type}" ) select.callback = self._role_callback self.add_item(select) def _add_user_select(self): select = disnake.ui.UserSelect( placeholder=f"Sélectionnez les utilisateurs {self.config_type}", min_values=0, max_values=25, row=1, custom_id=f"ticket_config_perms_user_{self.config_type}" ) select.callback = self._user_callback self.add_item(select) async def _role_callback(self, interaction: disnake.Interaction): try: # Determine which list to update if self.config_type == "staff": target_list = self.config.staff_roles elif self.config_type == "config": target_list = self.config.config_roles else: # Category-specific staff roles (config_type = "cat_{cat_id}") cat_id = self.config_type.replace("cat_", "") category = self.config.get_category(cat_id) if category: target_list = category.staff_roles else: await interaction.response.send_message("Catégorie introuvable.", ephemeral=True) return # Get new selected IDs new_ids = interaction.data.get('values', []) added_count = 0 for new_id in new_ids: if new_id not in target_list: target_list.append(new_id) added_count += 1 self.storage.save_config(interaction.guild_id, self.config) await self._refresh_view(interaction) except Exception as e: # Assuming kuby_logger is defined elsewhere, if not, replace with print or logging.error # import kuby_logger # Uncomment if kuby_logger is not globally available # kuby_logger.error(f"Error in _role_callback: {e}") import traceback traceback.print_exc() await interaction.response.send_message("Une erreur est survenue lors de la mise à jour des rôles.", ephemeral=True) async def _user_callback(self, interaction: disnake.Interaction): try: if self.config_type == "staff": target_list = self.config.staff_users elif self.config_type == "config": target_list = self.config.config_users else: # Category-specific staff - users not separately managed per category, use global staff_users target_list = self.config.staff_users new_ids = [int(uid) for uid in interaction.data.get('values', [])] added_count = 0 for new_id in new_ids: if new_id not in target_list: target_list.append(new_id) added_count += 1 self.storage.save_config(interaction.guild_id, self.config) await self._refresh_view(interaction) except Exception as e: # Assuming kuby_logger is defined elsewhere # import kuby_logger # kuby_logger.error(f"Error in _user_callback: {e}") import traceback traceback.print_exc() await interaction.response.send_message("Une erreur est survenue lors de la mise à jour des utilisateurs.", ephemeral=True) async def _refresh_view(self, interaction): self.clear_items() self._add_role_select() self._add_user_select() self._add_remove_select() await interaction.response.edit_message(components=self.get_components_v2()) def get_components_v2(self): if self.config_type == "staff": title = "🛡️ Permissions Staff" desc = "Configurez qui peut gérer les tickets." elif self.config_type == "config": title = "⚙️ Permissions Config" desc = "Configurez qui peut modifier les paramètres." else: # Category-specific staff roles cat_id = self.config_type.replace("cat_", "") category = self.config.get_category(cat_id) cat_name = category.name if category else f"Catégorie {cat_id}" title = f"🛡️ Permissions Staff - {cat_name}" desc = f"Configurez les rôles staff ayant accès à la catégorie '{cat_name}'." sections = [ disnake.ui.TextDisplay(content=f"# {title}\n{desc}"), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay(content="Utilisez les sélecteurs ci-dessous pour modifier les permissions."), disnake.ui.Separator(divider=True), disnake.ui.Section("Navigation", accessory=disnake.ui.Button(label="⬅️ Retour", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_main")) ] # Combine container with view children (RoleSelect, UserSelect, etc.) return [disnake.ui.Container(*sections)] + self.children def _add_remove_select(self): # Build options from current config options = [] if self.config_type == "staff": roles = self.config.staff_roles users = self.config.staff_users elif self.config_type == "config": roles = self.config.config_roles users = self.config.config_users else: # Category-specific staff roles cat_id = self.config_type.replace("cat_", "") category = self.config.get_category(cat_id) if category: roles = category.staff_roles else: roles = [] users = self.config.staff_users # Category uses global staff_users # Limit to 25 items for removal dropdown (API Limit) # If more, we might need pagination or just show first 25. count = 0 for r_id in roles: if count >= 25: break role = self.guild.get_role(int(r_id)) name = role.name if role else f"Role {r_id}" options.append(disnake.SelectOption( label=f"Role: {name[:90]}", value=f"r_{r_id}", emoji="🛡️", description="Cliquez pour retirer" )) count += 1 for u_id in users: if count >= 25: break user = self.guild.get_member(u_id) name = user.display_name if user else f"User {u_id}" options.append(disnake.SelectOption( label=f"User: {name[:90]}", value=f"u_{u_id}", emoji="👤", description="Cliquez pour retirer" )) count += 1 if options: select = disnake.ui.Select( placeholder="Sélectionnez pour RETIRER des permissions...", options=options, min_values=1, max_values=min(len(options), 25), row=2, custom_id=f"ticket_config_perms_remove_{self.config_type}" ) select.callback = self._remove_callback self.add_item(select) async def _remove_callback(self, interaction: disnake.Interaction): try: values = interaction.data.get('values', []) removed_count = 0 for val in values: prefix, id_str = val.split('_') id_val = int(id_str) if prefix == 'r': # Role if self.config_type == "staff": target_list = self.config.staff_roles elif self.config_type == "config": target_list = self.config.config_roles else: # Category-specific staff roles cat_id = self.config_type.replace("cat_", "") category = self.config.get_category(cat_id) if category: target_list = category.staff_roles else: continue if str(id_val) in target_list: target_list.remove(str(id_val)) removed_count += 1 elif prefix == 'u': # User if self.config_type == "staff": target_list = self.config.staff_users elif self.config_type == "config": target_list = self.config.config_users else: # Category-specific staff uses global staff_users target_list = self.config.staff_users if id_val in target_list: target_list.remove(id_val) removed_count += 1 self.storage.save_config(interaction.guild_id, self.config) await self._refresh_view(interaction) except Exception as e: # Assuming kuby_logger is defined elsewhere # import kuby_logger # kuby_logger.error(f"Error in _remove_callback: {e}") import traceback traceback.print_exc() await interaction.response.send_message("Une erreur est survenue lors de la suppression des permissions.", ephemeral=True) class TicketCommands(commands.Cog): """Cog principal des tickets""" def __init__(self, bot): self.bot = bot self.storage = get_storage() async def cog_unload(self): pass async def cog_load(self): await self._register_all_views() @commands.Cog.listener() async def on_interaction(self, inter: disnake.Interaction): """Gère les interactions des composants V2 (Container/Section)""" # Logs ultra détaillés pour tracer "interaction failed" / mauvais payload try: inter_data = getattr(inter, "data", None) inter_custom_id = getattr(inter_data, "custom_id", None) if inter_data else None inter_values = getattr(inter_data, "values", None) if inter_data else None except Exception: inter_custom_id = None inter_values = None kuby_logger.info( f"[TicketSystem] on_interaction: type={getattr(inter, 'type', None)} " f"custom_id={inter_custom_id} values={inter_values} " f"guild_id={getattr(getattr(inter,'guild',None),'id',None)} channel_id={getattr(getattr(inter,'channel',None),'id',None)}" ) if inter.type != disnake.InteractionType.component: return if not inter.guild: return custom_id = inter.data.custom_id # Debug: savoir si on rentre dans le handler ticket_* kuby_logger.info(f"[TicketSystem] Routing check: custom_id={custom_id} startswith 'ticket_'? {bool(custom_id and str(custom_id).startswith('ticket_'))}") if not custom_id: return # Accept only ticket_* / catv2_* / cat_* / close_* custom_ids # reports_filter_* are intentionally excluded — handled by ReportsFilterView callbacks if not (str(custom_id).startswith("ticket_") or str(custom_id).startswith("catv2_") or str(custom_id).startswith("cat_") or str(custom_id) in {"close_confirm", "close_cancel", "delay_cancel"}): return if not inter.guild: return custom_id = inter.data.custom_id try: # On récupère la config config = self.storage.load_config(inter.guild.id) if not config: kuby_logger.warning(f"[TicketSystem] No config for guild_id={inter.guild.id}") return except Exception as e: kuby_logger.error(f"[TicketSystem] Failed to load config: {e}", exc_info=True) if not inter.response.is_done(): await inter.response.send_message("Erreur interne (config)", ephemeral=True) return try: # Routage manuel # ✅ BUGFIX: Sélection de catégorie en V2 => custom_id = catv2_{cat.id}_{snowflake} if custom_id.startswith("catv2_"): try: parts = custom_id.split("_") cat_id = "_".join(parts[1:-1]) if len(parts) >= 3 else (parts[1] if len(parts) > 1 else None) await open_ticket_for_category(self.bot, inter, config, cat_id) except Exception as e: kuby_logger.error(f"[TicketSystem] catv2_ routing error: {e}", exc_info=True) if not inter.response.is_done(): await inter.response.send_message(f"Erreur interne: {e}", ephemeral=True) # backward compatibility (legacy cat__) elif custom_id.startswith("cat_"): try: parts = str(custom_id).split("_") cat_id = "_".join(parts[1:-1]) if len(parts) >= 3 else (parts[1] if len(parts) > 1 else None) await open_ticket_for_category(self.bot, inter, config, cat_id) except Exception as e: kuby_logger.error(f"[TicketSystem] cat_ routing error: {e}", exc_info=True) if not inter.response.is_done(): await inter.response.send_message(f"Erreur interne: {e}", ephemeral=True) elif custom_id == "ticket_create": # Debug stockage/cache (pour diagnostiquer "catégorie non trouvée") try: kuby_logger.info(f"[TicketSystem][ticket_create] guild.id={getattr(inter.guild,'id',None)} guild_id={getattr(inter,'guild_id',None)}") except Exception: pass self.storage.invalidate_cache(inter.guild.id) config = self.storage.load_config(inter.guild.id) try: cats = getattr(config, "categories", None) or [] # Affiche aussi des infos pour diagnostiquer le storage storage_obj = self.storage config_path = getattr(storage_obj, "config_path", None) kuby_logger.info( f"[TicketSystem][ticket_create] storage.config_path={config_path} " f"guild_id={inter.guild.id} " f"categories_len={len(cats)} categories_ids={[getattr(c,'id',None) for c in cats[:5]]}" ) except Exception: pass if not config.categories: # Au cas où cache désynchronisé => invalider aussi avec guild_id try: self.storage.invalidate_cache(inter.guild_id) config = self.storage.load_config(inter.guild_id) cats = getattr(config, "categories", None) or [] kuby_logger.info(f"[TicketSystem][ticket_create] (after invalidate guild_id) categories_len={len(cats)}") except Exception: pass if not config.categories: await inter.response.send_message( "Aucune catégorie configurée (data/tickets/config.json semble vide pour cette guild). " "Allez dans la configuration et ajoutez au moins 1 catégorie.", ephemeral=True ) return components = build_category_selection_components(config) try: await inter.response.send_message( components=components, flags=disnake.MessageFlags(is_components_v2=True), ephemeral=True ) except Exception as e: kuby_logger.error(f"[TicketSystem] ticket_create UI error: {e}", exc_info=True) if inter.response.is_done(): await inter.followup.send( "**🎫 Créer un Ticket**\n\nSélectionnez une catégorie ci-dessous:", view=CategorySelectionView(self.bot, config), ephemeral=True ) else: await inter.response.send_message( "**🎫 Créer un Ticket**\n\nSélectionnez une catégorie ci-dessous:", view=CategorySelectionView(self.bot, config), ephemeral=True ) elif custom_id == "ticket_category_select": self.storage.invalidate_cache(inter.guild.id) config = self.storage.load_config(inter.guild.id) cat_id = inter.values[0] if inter.values else None if not cat_id: await inter.response.send_message("Catégorie non trouvée.", ephemeral=True) return await open_ticket_for_category(self.bot, inter, config, cat_id) elif custom_id == "ticket_my_tickets": # Afficher les tickets de l'utilisateur user_tickets = self.storage.get_user_tickets(inter.guild.id, inter.user.id) if not user_tickets: await inter.response.send_message("Vous n'avez aucun ticket ouvert.", ephemeral=True) return # Créer un message avec la liste des tickets ticket_list = [] for ticket in user_tickets: channel = self.bot.get_channel(ticket.channel_id) if channel: ticket_list.append(f"• {channel.mention} - {ticket.status.value}") else: ticket_list.append(f"• #{ticket.channel_id} - {ticket.status.value}") embed = disnake.Embed( title="📂 Vos Tickets", description="\n".join(ticket_list) if ticket_list else "Aucun ticket trouvé.", color=0x9B59B6 ) await inter.response.send_message(embed=embed, ephemeral=True) elif custom_id == "ticket_analytics": panel_view = TicketPanelView(self.bot, config, self.storage) await panel_view._analytics_callback(inter) elif custom_id == "ticket_claim": ticket = self.storage.load_ticket(inter.channel.id) if ticket: view = TicketManagementView(self.bot, self.storage, config, ticket) await view._claim_callback(inter) elif custom_id == "ticket_unclaim": ticket = self.storage.load_ticket(inter.channel.id) if ticket: view = TicketManagementView(self.bot, self.storage, config, ticket) await view._unclaim_callback(inter) elif custom_id == "ticket_close": ticket = self.storage.load_ticket(inter.channel.id) if ticket: view = TicketManagementView(self.bot, self.storage, config, ticket) await view._close_callback(inter) elif custom_id == "ticket_reopen": ticket = self.storage.load_ticket(inter.channel.id) if ticket: view = TicketManagementView(self.bot, self.storage, config, ticket) await view._reopen_callback(inter) elif custom_id == "ticket_transcript": ticket = self.storage.load_ticket(inter.channel.id) if ticket: view = TicketManagementView(self.bot, self.storage, config, ticket) await view._transcript_callback(inter) # === Recrutement: Fermeture avec Accepté/Refusé === elif custom_id == "recruitment_close": ticket = self.storage.load_ticket(inter.channel.id) if not ticket: await inter.response.send_message("Ticket non trouvé.", ephemeral=True) return category = config.get_category(ticket.category_id) if not category or not category.is_recruitment: # Si pas un ticket recrutement, utiliser la fermeture normale view = TicketManagementView(self.bot, self.storage, config, ticket) await view._close_callback(inter) return # Vérifier que c'est du staff # Règle voulue: # - Staff: toujours autorisé # - Joueur: uniquement si le ticket n'est pas encore pris en charge (OPEN) # Ici on impose strictement staff (le bouton est staff dans la UI), # et on protège aussi contre un éventuel usage côté user. if ( not is_staff(inter, config, category) and not ( inter.user.id == ticket.user_id and ticket.status == TicketStatus.OPEN ) ): await inter.response.send_message("Réservé au staff.", ephemeral=True) return await inter.response.send_message( "Choisissez la décision pour cette candidature:", components=[ disnake.ui.Container( disnake.ui.Section( "# 🎓 Décision de Recrutement", accessory=disnake.ui.Button( label="✅ Accepter", style=disnake.ButtonStyle.green, custom_id="recruitment_accept" ) ), disnake.ui.Separator(divider=True), disnake.ui.Section( "Refuser la candidature", accessory=disnake.ui.Button( label="❌ Refuser", style=disnake.ButtonStyle.red, custom_id="recruitment_refuse" ) ) ) ], flags=disnake.MessageFlags(is_components_v2=True), ephemeral=True ) elif custom_id == "recruitment_accept": ticket = self.storage.load_ticket(inter.channel.id) if inter.channel else None if not ticket: await inter.response.send_message("Ticket non trouvé.", ephemeral=True) return category = config.get_category(ticket.category_id) if not is_staff(inter, config, category): await inter.response.send_message("Réservé au staff.", ephemeral=True) return await inter.response.defer() await self._send_recruitment_decision(inter, ticket, category, accepted=True) elif custom_id == "recruitment_refuse": ticket = self.storage.load_ticket(inter.channel.id) if inter.channel else None if not ticket: await inter.response.send_message("Ticket non trouvé.", ephemeral=True) return category = config.get_category(ticket.category_id) if not is_staff(inter, config, category): await inter.response.send_message("Réservé au staff.", ephemeral=True) return await inter.response.defer() await self._send_recruitment_decision(inter, ticket, category, accepted=False) # === Fermeture via composants V2 (sans view=, donc custom_id) === elif custom_id.startswith("reports_filter_"): # No direct response; let the view's callback handle the interaction return elif custom_id == "close_confirm": try: kuby_logger.info(f"[TicketSystem] close_confirm clicked channel={getattr(inter.channel,'id',None)} user={inter.user.id if inter.user else None}") # Permission check identique à CloseConfirmationView.confirm_callback ticket = self.storage.load_ticket(inter.channel.id) if inter.channel else None if not ticket: await inter.response.send_message("Ticket non trouvé.", ephemeral=True) return # Règle voulue: # - Staff: toujours autorisé # - Joueur: uniquement si le ticket n'est pas encore pris en charge (OPEN) can_close = ( is_staff(inter, config, config.get_category(ticket.category_id)) or ( inter.user.id == ticket.user_id and ticket.status == TicketStatus.OPEN ) ) if not can_close: await inter.response.send_message("Vous ne pouvez pas fermer ce ticket.", ephemeral=True) return await inter.response.defer() close_view = CloseDelayView(self.bot, self.storage, config, ticket) # Compte à rebours dans le CHANNEL (pas sur l'ephemeral), puis fermeture. steps = [ ("⏳ Préparation...", 1), ("📄 Génération du transcript...", 1), ("📝 Sauvegarde des données...", 1), ("🗑️ Suppression du canal...", 1) ] channel = inter.channel if not channel: await inter.followup.send("Canal introuvable.", ephemeral=True) return countdown_msg = await channel.send( embed=disnake.Embed( title="🔒 Fermeture du Ticket", description="**⏳ Préparation...**\n\nMerci pour votre confiance!", color=disnake.Color.orange() ) ) for step_text, delay in steps: embed = disnake.Embed( title="🔒 Fermeture du Ticket", description=f"**{step_text}**\n\nMerci pour votre confiance!", color=disnake.Color.orange() ) embed.set_footer(text=f"Ticket #{ticket.channel_id}") await countdown_msg.edit(embed=embed) await asyncio.sleep(delay) await close_view._close_ticket(inter) try: await countdown_msg.delete() except Exception: pass except Exception as e: kuby_logger.error(f"[TicketSystem] close_confirm failed: {e}", exc_info=True) if not inter.response.is_done(): await inter.response.send_message("❌ Échec de la fermeture (voir logs).", ephemeral=True) # Configuration elif custom_id == "ticket_config_main": await self.ticket_config(inter) elif custom_id == "ticket_config_toggle": config.enabled = not config.enabled self.storage.save_config(inter.guild.id, config) await self.ticket_config(inter) elif custom_id == "ticket_config_manage_cat": view = CategoryManagerView(self.bot, self.storage, config) await inter.response.edit_message(components=view.get_components_v2()) elif custom_id == "ticket_config_cat_add": modal = AddCategoryModal(self.bot, self.storage, config) await inter.response.send_modal(modal) elif custom_id.startswith("ticket_config_cat_manage_"): # Parser cat_id robuste (cat_id peut contenir '_' => pas de replace) parts = str(custom_id).split("_") # ticket_config_cat_manage_ cat_id = "_".join(parts[4:]) if len(parts) > 4 else "" category = next( (c for c in (config.categories if config else []) if str(c.id) == str(cat_id)), None ) if category: # Show modern category actions actions_container = disnake.ui.Container( disnake.ui.TextDisplay(content=f"# 🛠️ Gérer: {category.name}"), disnake.ui.Separator(divider=True), disnake.ui.Section("Modifier les informations de base (Nom, Desc, Emoji)", accessory=disnake.ui.Button(label="✏️ Modifier", style=disnake.ButtonStyle.blurple, custom_id=f"ticket_config_cat_edit_{cat_id}")), disnake.ui.Section("Configurer les permissions staff spécifiques", accessory=disnake.ui.Button(label="🛡️ Permissions", style=disnake.ButtonStyle.secondary, custom_id=f"ticket_config_cat_perms_{cat_id}")), disnake.ui.Section("Définir la catégorie Discord de destination", accessory=disnake.ui.Button(label="📁 Catégorie", style=disnake.ButtonStyle.secondary, custom_id=f"ticket_config_cat_chan_{cat_id}")), disnake.ui.Separator(divider=True), disnake.ui.Section( "Supprimer définitivement cette catégorie", accessory=disnake.ui.Button( label="🗑️ Supprimer", style=disnake.ButtonStyle.danger, custom_id=f"ticket_config_cat_del_idx_{config.categories.index(category) if config and category in config.categories else 0}" ) ), disnake.ui.Section("Navigation", accessory=disnake.ui.Button(label="⬅️ Retour", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_manage_cat")) ) await inter.response.edit_message(components=[actions_container]) elif custom_id.startswith("ticket_config_cat_edit_"): cat_id = custom_id.replace("ticket_config_cat_edit_", "") category = next((c for c in config.categories if c.id == cat_id), None) if category: modal = EditCategoryModal(self.bot, self.storage, config, category, None) await inter.response.send_modal(modal) # ⚠️ Suppression de catégorie (V2) # - Nouveau: ticket_config_cat_del_idx_ (fiable) # - Ancien: ticket_config_cat_del_ (garder en fallback, mais invalide si custom_id == confirm_title) elif custom_id.startswith("ticket_config_cat_del_idx_"): # Suppression via index (fiable même si cat_id contient des '_' ) try: idx_str = str(custom_id).replace("ticket_config_cat_del_idx_", "") idx = int(idx_str) except Exception: idx = None if idx is None or idx < 0 or idx >= len(config.categories): await inter.response.send_message("Catégorie non trouvée.", ephemeral=True) return category = config.categories[idx] view = DeleteCategoryConfirmationView( self.bot, self.storage, config, category, CategoryManagerView(self.bot, self.storage, config) ) await inter.response.send_message( components=[ disnake.ui.Container( disnake.ui.Section( "# ⚠️ Confirmer la suppression", accessory=disnake.ui.Button( label=f"Supprimer: {category.name}", style=disnake.ButtonStyle.danger, custom_id="ticket_config_cat_del_confirm_title" ) ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay( content=f"Êtes-vous sûr de vouloir supprimer la catégorie **{category.name}** ?\n" "Cette action est irréversible." ) ) ], ephemeral=True ) return elif custom_id.startswith("ticket_config_cat_del_"): # Ne pas traiter ticket_config_cat_del_confirm_title ici : # la suppression est déjà gérée par DeleteCategoryConfirmationView.confirm_callback. # Traiter à nouveau ici provoquait une double suppression (2 catégories supprimées). if custom_id == "ticket_config_cat_del_confirm_title": # Juste reconstruire l'UI parent à partir de l'état actuel. config = self.storage.load_config(inter.guild.id) if config and config.categories is not None: view = CategoryManagerView(self.bot, self.storage, config) await inter.response.edit_message(components=view.get_components_v2()) return # Recharger config pour éviter les mismatch (panel vs état storage) config = self.storage.load_config(inter.guild.id) kuby_logger.warning( f"[TicketSystem] ticket_config_cat_del_ clicked. " f"custom_id={custom_id} " f"guild_id={getattr(inter.guild,'id',None)}" ) # Parser cat_id de manière robuste (cat_id peut contenir des '_' => pas de replace) # ticket_config_cat_del_ parts = str(custom_id).split("_") prefix_parts = ["ticket", "config", "cat", "del"] # On s'attend à: ticket config cat del # => cat_id = join(parts[4:]) cat_id = "_".join(parts[4:]) if len(parts) > 4 else "" kuby_logger.warning( f"[TicketSystem] Extracted cat_id={cat_id}. " f"config.categories IDs={[str(c.id) for c in (config.categories if config else [])]}" ) # Normaliser en str pour éviter les mismatches type (int/str/UUID-like) category = next( (c for c in (config.categories if config else []) if str(c.id) == str(cat_id)), None ) if not category: kuby_logger.warning( f"[TicketSystem] Catégorie non trouvée pour cat_id={cat_id}. " f"IDs config={[str(c.id) for c in (config.categories if config else [])]}" ) await inter.response.send_message("Catégorie non trouvée.", ephemeral=True) return view = DeleteCategoryConfirmationView(self.bot, self.storage, config, category, CategoryManagerView(self.bot, self.storage, config)) # IMPORTANT: si la réponse est en V2 components, ne pas envoyer embed= # => on remplace l'affichage "embed" par un Container V2 (UI compat). components = [ disnake.ui.Container( disnake.ui.Section( "# ⚠️ Confirmer la suppression", accessory=disnake.ui.Button( label=f"Supprimer: {category.name}", style=disnake.ButtonStyle.danger, custom_id="ticket_config_cat_del_confirm_title" ) ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay( content=f"Êtes-vous sûr de vouloir supprimer la catégorie **{category.name}** ?\n" "Cette action est irréversible." ) ) ] # Ne pas mixer view= et components= (Disnake lève TypeError) await inter.response.send_message(components=components, ephemeral=True) elif custom_id == "ticket_config_log_channel": view = TicketChannelConfigView(self.bot, self.storage, config, "log") await inter.response.edit_message(components=view.get_components_v2()) elif custom_id.startswith("ticket_config_cat_chan_"): cat_id = custom_id.replace("ticket_config_cat_chan_", "") view = TicketChannelConfigView(self.bot, self.storage, config, f"cat_{cat_id}") await inter.response.edit_message(components=view.get_components_v2()) elif custom_id == "ticket_config_staff_perms": view = PermissionConfigView(self.bot, self.storage, config, inter.guild, "staff") await inter.response.edit_message(components=view.get_components_v2()) elif custom_id.startswith("ticket_config_cat_perms_"): cat_id = custom_id.replace("ticket_config_cat_perms_", "") view = PermissionConfigView(self.bot, self.storage, config, inter.guild, f"cat_{cat_id}") await inter.response.edit_message(components=view.get_components_v2()) elif custom_id == "ticket_config_perms_config": view = PermissionConfigView(self.bot, self.storage, config, inter.guild, "config") await inter.response.edit_message(components=view.get_components_v2()) elif custom_id.startswith("ticket_config_select_"): channel_type = custom_id.replace("ticket_config_select_", "") view = TicketChannelConfigView(self.bot, self.storage, config, channel_type) await view._select_callback(inter) elif custom_id.startswith("ticket_config_perms_role_"): config_type = custom_id.replace("ticket_config_perms_role_", "") view = PermissionConfigView(self.bot, self.storage, config, inter.guild, config_type) await view._role_callback(inter) elif custom_id.startswith("ticket_config_perms_user_"): config_type = custom_id.replace("ticket_config_perms_user_", "") view = PermissionConfigView(self.bot, self.storage, config, inter.guild, config_type) await view._user_callback(inter) elif custom_id.startswith("ticket_config_perms_remove_"): config_type = custom_id.replace("ticket_config_perms_remove_", "") view = PermissionConfigView(self.bot, self.storage, config, inter.guild, config_type) await view._remove_callback(inter) except Exception as e: kuby_logger.error(f"❌ Erreur critique dans on_interaction: {e}", exc_info=True) try: if not inter.response.is_done(): await inter.response.send_message(f"❌ Une erreur interne est survenue : {e}", ephemeral=True) else: await inter.edit_original_response(content=f"❌ Une erreur interne est survenue : {e}") except: pass async def _register_all_views(self): """Enregistre les vues pour tous les serveurs""" try: for guild_id in self.storage.get_all_guild_ids(): try: config = self.storage.load_config(guild_id) if config and config.enabled: view = TicketPanelView(self.bot, config, self.storage) self.bot.add_view(view) # Register management views for existing tickets tickets = self.storage.get_guild_tickets(guild_id) for ticket in tickets: if ticket.is_open: mgmt_view = TicketManagementView(self.bot, self.storage, config, ticket) self.bot.add_view(mgmt_view) print(f"[Ticket] Views registered for guild {guild_id}") except Exception as e: print(f"[Ticket] Error registering views for guild {guild_id}: {e}") except Exception as e: print(f"[Ticket] Error in _register_all_views: {e}") async def _send_recruitment_decision(self, inter: disnake.Interaction, ticket, category, accepted: bool): """Envoie la décision de recrutement (Accepté/Refusé) au candidat via DM""" try: guild = inter.guild user = guild.get_member(ticket.user_id) if not user: try: user = await guild.fetch_member(ticket.user_id) except Exception: pass # Déterminer le message selon la décision if accepted: title = "✅ Candidature Acceptée !" color = disnake.Color.green() description = ( f"Félicitations {user.mention} !\n\n" f"Votre candidature pour **Boga Life** a été acceptée.\n\n" f"Un responsable va bientôt vous contacter pour les prochaines étapes.\n\n" f"Bienvenue dans l'équipe ! 🎉" ) else: title = "❌ Candidature Refusée" color = disnake.Color.red() description = ( f"Bonjour {user.mention},\n\n" f"Après analyse de votre candidature, nous avons le regret de vous informer " f"que celle-ci n'a pas été retenue pour le poste.\n\n" f"Cette décision ne remet pas en cause vos qualités. N'hésitez pas à repostuler " f"ultérieurement si vous êtes toujours intéressé(e).\n\n" f"Nous vous souhaitons bonne continuation." ) embed = disnake.Embed( title=title, description=description, color=color, timestamp=datetime.now() ) embed.set_footer(text="Boga Life - Système de Recrutement") # Envoyer le DM à l'utilisateur if user: try: await user.send(embed=embed) await inter.followup.send("✅ Décision envoyée au candidat par DM.", ephemeral=True) except disnake.Forbidden: await inter.followup.send("⚠️ Impossible d'envoyer un DM - l'utilisateur a ses messages privés fermés.", ephemeral=True) except Exception as e: await inter.followup.send(f"⚠️ Erreur lors de l'envoi du DM: {e}", ephemeral=True) else: await inter.followup.send("⚠️ Utilisateur introuvable.", ephemeral=True) # Fermer le ticket ticket.status = TicketStatus.CLOSED ticket.closed_at = datetime.now() self.storage.save_ticket(ticket) # Envoyer un message dans le salon du ticket close_embed = disnake.Embed( title=f"🔒 Ticket Fermé - {'Accepté' if accepted else 'Refusé'}", description=f"Candidature traitée par {inter.user.mention}", color=color ) close_embed.add_field(name="Decision", value="✅ Acceptee" if accepted else "❌ Refusee", inline=True) # Supprimer le salon try: await inter.channel.delete(reason=f"Recrutement termine - {'Accepte' if accepted else 'Refuse'} par {inter.user}") except Exception as e: await inter.channel.send(embed=close_embed) print(f"Error deleting recruitment channel: {e}") except Exception as e: kuby_logger.error(f"[TicketSystem] _send_recruitment_decision failed: {e}", exc_info=True) if not inter.response.is_done(): await inter.followup.send("❌ Erreur lors de la decision de recrutement.", ephemeral=True) # === COMMANDES === @commands.slash_command(name="ticket", description="Ouvre le panel des tickets") @check_premium_tier() async def ticket_main(self, inter: disnake.ApplicationCommandInteraction): """Ouvre le panel des tickets""" config = self.storage.load_config(inter.guild.id) view = TicketPanelView(self.bot, config, self.storage) await inter.response.send_message(components=view.get_components_v2(), ephemeral=True) @commands.slash_command(name="ticketpanel", description="Envoie le panel de création de tickets dans un canal") @check_premium_tier() @commands.has_permissions(administrator=True) async def ticket_panel(self, inter: disnake.ApplicationCommandInteraction, channel: disnake.TextChannel = None): """Envoie le panel de création de tickets dans un canal""" await inter.response.defer(ephemeral=True) config = self.storage.load_config(inter.guild.id) if not config.enabled: await inter.edit_original_response(content="Le système est désactivé.") return target = channel or inter.channel view = TicketPanelView(self.bot, config, self.storage) panel_message = await target.send(components=view.get_components_v2()) config.panel_channel_id = target.id config.panel_message_id = panel_message.id self.storage.save_config(inter.guild.id, config) await inter.edit_original_response(content=f"Panel envoyé dans {target.mention}") @commands.slash_command(name="ticketconfig", description="Ouvre le panel de configuration complet du système de tickets") @check_premium_tier() async def ticket_config(self, inter: disnake.ApplicationCommandInteraction): """Ouvre le panel de configuration complet du système de tickets""" await inter.response.defer(ephemeral=True) # Reload config config = self.storage.load_config(inter.guild.id) # Vérifier permissions (admin ou config roles/users) if not can_access_config(inter, config): await inter.edit_original_response(content="❌ Cette commande est réservée aux administrateurs ou aux rôles configurés.") return try: # Build config panel with V2 components config_container = disnake.ui.Container( disnake.ui.Section( "# ⚙️ Configuration des Tickets", accessory=disnake.ui.Button(label="🔄 Activer/Désactiver", style=disnake.ButtonStyle.green if config.enabled else disnake.ButtonStyle.red, custom_id="ticket_config_toggle") ), disnake.ui.Separator(divider=True), disnake.ui.TextDisplay( content=f"**État actuel :** {'✅ Activé' if config.enabled else '❌ Désactivé'}\n" f"**Catégories :** {len(config.categories)}\n" f"**Rôles staff :** {len(config.staff_roles)}" ), disnake.ui.Separator(divider=True), disnake.ui.Section( "📂 Gestion des catégories", accessory=disnake.ui.Button(label="Gérer", style=disnake.ButtonStyle.blurple, custom_id="ticket_config_manage_cat") ), disnake.ui.Section( "📝 Logs & Salons", accessory=disnake.ui.Button(label="Configurer", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_log_channel") ), disnake.ui.Section( "👥 Permissions Staff", accessory=disnake.ui.Button(label="Rôles", style=disnake.ButtonStyle.secondary, custom_id="ticket_config_staff_perms") ) ) await inter.edit_original_response(components=[config_container]) except Exception as e: kuby_logger.error(f"❌ Erreur dans ticket_config: {e}", exc_info=True) await inter.edit_original_response(content=f"❌ Une erreur interne est survenue : {e}") def setup(bot): """Setup function""" bot.add_cog(TicketCommands(bot))