VisionApp/tickets/transcript.py

from __future__ import annotations

import html
from datetime import datetime, timezone

from tickets.data import TicketData


def _format_ts(dt_str: str) -> str:
    try:
        dt = datetime.fromisoformat(dt_str)
        return dt.strftime("%d/%m/%Y %H:%M:%S")
    except (ValueError, TypeError):
        return dt_str


def generate_transcript(ticket: TicketData, guild_name: str = "") -> str:
    now = datetime.now(timezone.utc).strftime("%d/%m/%Y %H:%M:%S")

    messages_html = ""
    for msg in ticket.messages:
        content = html.escape(msg.content) if msg.content else ""
        ts = _format_ts(msg.timestamp)
        badge = '<span class="badge badge-staff">STAFF</span>' if msg.is_staff else ""

        att_html = ""
        for att in msg.attachments:
            if any(att.lower().endswith(ext) for ext in (".png", ".jpg", ".jpeg", ".gif", ".webp")):
                att_html += f'<div class="attachment"><img src="{html.escape(att)}" /></div>'
            else:
                att_html += f'<div class="attachment"><a href="{html.escape(att)}">{html.escape(att.rsplit("/", 1)[-1])}</a></div>'

        messages_html += f"""
        <div class="message {"staff" if msg.is_staff else "user"}">
            <div class="msg-header">
                <span class="author">{html.escape(msg.author_name)}</span>
                {badge}
                <span class="timestamp">{ts}</span>
            </div>
            <div class="msg-content">{content}</div>
            {att_html}
        </div>
        """

    if not messages_html:
        messages_html = '<div class="empty">Aucun message.</div>'

    return f"""<!DOCTYPE html>
<html lang="fr">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Transcript — Ticket #{ticket.channel_id}</title>
<style>
  * {{ margin: 0; padding: 0; box-sizing: border-box; }}
  body {{
    font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
    background: #0b0d11;
    color: #dcddde;
    padding: 20px;
  }}
  .header {{
    background: #1a1d23;
    border: 1px solid #2f3136;
    border-radius: 12px;
    padding: 24px;
    margin-bottom: 24px;
    text-align: center;
  }}
  .header h1 {{
    font-size: 22px;
    color: #fff;
    margin-bottom: 8px;
  }}
  .header .meta {{
    font-size: 13px;
    color: #72767d;
  }}
  .header .meta span {{
    background: #2f3136;
    padding: 2px 10px;
    border-radius: 20px;
    margin: 0 4px;
  }}
  .messages {{
    max-width: 800px;
    margin: 0 auto;
  }}
  .message {{
    padding: 12px 16px;
    margin-bottom: 4px;
    border-radius: 8px;
  }}
  .message:hover {{
    background: rgba(255,255,255,0.02);
  }}
  .message.staff {{
    border-left: 3px solid #57f287;
  }}
  .message.user {{
    border-left: 3px solid #5865f2;
  }}
  .msg-header {{
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 4px;
  }}
  .author {{
    font-weight: 600;
    font-size: 14px;
    color: #fff;
  }}
  .badge {{
    font-size: 10px;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: 4px;
    text-transform: uppercase;
  }}
  .badge-staff {{ background: #57f287; color: #000; }}
  .timestamp {{
    font-size: 11px;
    color: #4f545c;
    margin-left: auto;
  }}
  .msg-content {{
    font-size: 14px;
    line-height: 1.5;
    color: #dcddde;
    white-space: pre-wrap;
    word-break: break-word;
    margin-left: 0;
  }}
  .attachment {{
    margin-top: 6px;
  }}
  .attachment img {{
    max-width: 400px;
    max-height: 300px;
    border-radius: 8px;
    border: 1px solid #2f3136;
  }}
  .attachment a {{ color: #00aff4; text-decoration: none; }}
  .empty {{
    text-align: center;
    color: #72767d;
    padding: 40px;
  }}
  .footer {{
    text-align: center;
    color: #4f545c;
    font-size: 11px;
    margin-top: 32px;
    padding: 16px;
    border-top: 1px solid #2f3136;
  }}
</style>
</head>
<body>
  <div class="header">
    <h1>Ticket #{ticket.channel_id}</h1>
    <div class="meta">
      <span>Categorie: {html.escape(ticket.category_id)}</span>
      <span>User: {ticket.user_id}</span>
      <span>Cree: {_format_ts(ticket.created_at)}</span>
      {f"<span>Ferme: {_format_ts(ticket.closed_at)}</span>" if ticket.closed_at else ""}
      <span>Genere: {now}</span>
    </div>
  </div>
  <div class="messages">{messages_html}</div>
  <div class="footer">Vision Studio — Transcript</div>
</body>
</html>"""