feat(ticket): rewrite ticket system from scratch inspired by Kuby
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ci / ci (push) Successful in 46s
New minimal ticket system (dev only): - Panel with create ticket button (Components V2, no accent colors) - Category selection via dropdown or direct modal (1 cat) - Ticket channel creation with permissions, staff role, welcome message - Close flow: staff check, transcript HTML (dark theme), log, auto-delete - /ticket setup, /ticket config (interactive panel) - Storage: JSON per-ticket + config.json (singleton pattern) - Modular architecture: data.py, storage.py, ui.py, transcript.py, cog.py - Removed old modmail system
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10 changed files with 905 additions and 943 deletions
241
tickets/cog.py
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241
tickets/cog.py
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from __future__ import annotations
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import logging
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import discord
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from discord import app_commands
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from discord.ext import commands
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from tickets import storage
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from tickets.data import TicketCategory
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from tickets.ui import PanelCreateButton
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logger = logging.getLogger("vision")
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class TicketSystem(commands.Cog):
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def __init__(self, bot: commands.Bot):
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self.bot = bot
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self.bot.add_view(PanelView())
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@commands.Cog.listener()
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async def on_ready(self):
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logger.info("TicketSystem cog charge")
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class PanelView(discord.ui.LayoutView):
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def __init__(self):
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super().__init__(timeout=None)
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container = discord.ui.Container()
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container.add_item(
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discord.ui.TextDisplay(
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"## Systeme de tickets\n"
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"Besoin d'aide ? Creez un ticket et notre equipe vous repondra.\n"
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"Cliquez sur le bouton ci-dessous pour commencer."
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)
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)
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container.add_item(discord.ui.Separator())
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container.add_item(discord.ui.ActionRow(PanelCreateButton()))
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self.add_item(container)
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ticket_group = app_commands.Group(name="ticket", description="Systeme de tickets")
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@ticket_group.command(name="setup", description="Envoyer le panneau de tickets")
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@app_commands.describe(channel="Canal pour le panneau")
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@app_commands.checks.has_permissions(manage_guild=True)
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async def ticket_setup(interaction: discord.Interaction, channel: discord.TextChannel):
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config = storage.get_config(interaction.guild_id)
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config.enabled = True
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config.panel_channel_id = channel.id
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storage.save_config(config)
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view = PanelView()
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msg = await channel.send(view=view)
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config.panel_message_id = msg.id
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storage.save_config(config)
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container = discord.ui.Container()
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container.add_item(discord.ui.TextDisplay(f"## Panneau envoye\nCanal : {channel.mention}\nStatut : Actif"))
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resp_view = discord.ui.LayoutView()
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resp_view.add_item(container)
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await interaction.response.send_message(view=resp_view, ephemeral=True)
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@ticket_group.command(name="config", description="Configuration du systeme de tickets")
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@app_commands.checks.has_permissions(manage_guild=True)
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async def ticket_config(interaction: discord.Interaction):
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config = storage.get_config(interaction.guild_id)
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cats = "\n".join(f"- {c.emoji} **{c.name}**" for c in config.categories) or "*Aucune*"
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container = discord.ui.Container()
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container.add_item(
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discord.ui.TextDisplay(
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f"## Configuration Tickets\n"
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f"**Statut :** {'🟢 Actif' if config.enabled else '🔴 Inactif'}\n"
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f"**Role staff :** <@&{config.staff_role_id}>\n"
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if config.staff_role_id
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else f"**Canal de logs :** <#{config.log_channel_id}>\n"
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if config.log_channel_id
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else f"### Categories\n{cats}"
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)
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)
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container.add_item(discord.ui.Separator())
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container.add_item(
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discord.ui.ActionRow(
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ConfigToggleButton(config.enabled),
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ConfigAddCatButton(),
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ConfigSetStaffButton(),
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ConfigSetLogButton(),
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)
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)
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view = discord.ui.LayoutView()
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view.add_item(container)
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await interaction.response.send_message(view=view, ephemeral=True)
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class ConfigToggleButton(discord.ui.Button):
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def __init__(self, enabled: bool):
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super().__init__(
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label="Desactiver" if enabled else "Activer",
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style=discord.ButtonStyle.danger if enabled else discord.ButtonStyle.success,
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custom_id="ticket_cfg_toggle",
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)
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async def callback(self, interaction: discord.Interaction):
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config = storage.get_config(interaction.guild_id)
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config.enabled = not config.enabled
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storage.save_config(config)
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await interaction.response.edit_message(view=ConfigView())
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class ConfigAddCatButton(discord.ui.Button):
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def __init__(self):
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super().__init__(
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label="Ajouter categorie",
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style=discord.ButtonStyle.primary,
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custom_id="ticket_cfg_addcat",
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)
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async def callback(self, interaction: discord.Interaction):
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await interaction.response.send_modal(AddCategoryModal())
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class ConfigSetStaffButton(discord.ui.Button):
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def __init__(self):
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super().__init__(
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label="Role staff",
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style=discord.ButtonStyle.secondary,
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custom_id="ticket_cfg_staff",
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)
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async def callback(self, interaction: discord.Interaction):
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await interaction.response.send_message(
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"Selectionnez le role staff :",
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view=StaffRoleSelectView(),
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ephemeral=True,
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)
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class ConfigSetLogButton(discord.ui.Button):
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def __init__(self):
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super().__init__(
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label="Canal logs",
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style=discord.ButtonStyle.secondary,
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custom_id="ticket_cfg_log",
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)
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async def callback(self, interaction: discord.Interaction):
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await interaction.response.send_message(
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"Selectionnez le canal de logs :",
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view=LogChannelSelectView(),
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ephemeral=True,
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)
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class ConfigView(discord.ui.LayoutView):
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def __init__(self):
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super().__init__(timeout=None)
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container = discord.ui.Container()
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container.add_item(discord.ui.TextDisplay("## Configuration Tickets\nModifications enregistrees."))
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self.add_item(container)
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class AddCategoryModal(discord.ui.Modal, title="Ajouter une categorie"):
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name = discord.ui.TextInput(label="Nom", max_length=50, required=True)
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emoji = discord.ui.TextInput(label="Emoji", max_length=10, required=False)
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description = discord.ui.TextInput(
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label="Description",
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max_length=100,
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required=False,
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style=discord.TextStyle.paragraph,
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)
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async def on_submit(self, interaction: discord.Interaction):
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config = storage.get_config(interaction.guild_id)
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cat_id = self.name.value.lower().replace(" ", "-")[:20]
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cat = TicketCategory(
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id=cat_id,
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name=self.name.value,
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emoji=self.emoji.value or "",
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description=self.description.value or "",
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)
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config.categories.append(cat)
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storage.save_config(config)
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await interaction.response.send_message(f"Categorie **{cat.name}** ajoutee.", ephemeral=True)
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class StaffRoleSelect(discord.ui.RoleSelect):
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def __init__(self):
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super().__init__(
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placeholder="Role staff...",
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custom_id="ticket_staff_role_select",
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min_values=1,
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max_values=1,
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)
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async def callback(self, interaction: discord.Interaction):
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config = storage.get_config(interaction.guild_id)
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config.staff_role_id = self.values[0].id
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storage.save_config(config)
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await interaction.response.edit_message(
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content=f"Role staff defini : {self.values[0].mention}",
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view=None,
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)
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class StaffRoleSelectView(discord.ui.View):
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def __init__(self):
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super().__init__(timeout=300)
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self.add_item(StaffRoleSelect())
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class LogChannelSelect(discord.ui.ChannelSelect):
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def __init__(self):
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super().__init__(
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placeholder="Canal de logs...",
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custom_id="ticket_log_channel_select",
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channel_types=[discord.ChannelType.text, discord.ChannelType.public_thread],
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min_values=1,
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max_values=1,
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)
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async def callback(self, interaction: discord.Interaction):
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config = storage.get_config(interaction.guild_id)
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config.log_channel_id = self.values[0].id
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storage.save_config(config)
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await interaction.response.edit_message(
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content=f"Canal de logs defini : {self.values[0].mention}",
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view=None,
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)
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class LogChannelSelectView(discord.ui.View):
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def __init__(self):
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super().__init__(timeout=300)
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self.add_item(LogChannelSelect())
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async def setup(bot: commands.Bot):
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await bot.add_cog(TicketSystem(bot))
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