import html
from datetime import datetime, timezone
def _format_timestamp(dt: datetime) -> str:
return dt.strftime("%d/%m/%Y %H:%M:%S")
def _avatar_url(user) -> str:
if user.avatar:
return user.avatar.url
return f"https://cdn.discordapp.com/embed/avatars/{user.discriminator % 5}.png"
def generate_transcript(messages: list[dict], ticket_info: dict) -> str:
"""Génère un transcript HTML stylé.
messages: [{"author": discord.User, "content": str, "timestamp": datetime, "attachments": list}]
ticket_info: {"category": str, "user_id": int, "channel_id": int}
"""
now = datetime.now(timezone.utc)
date_str = _format_timestamp(now)
messages_html = ""
for msg in messages:
author = msg["author"]
content = html.escape(msg["content"]) if msg["content"] else ""
timestamp = _format_timestamp(msg["timestamp"])
avatar = _avatar_url(author)
is_staff = msg.get("is_staff", False)
staff_badge = 'STAFF' if is_staff else ""
attachments_html = ""
for att in msg.get("attachments", []):
if att.url.lower().endswith((".png", ".jpg", ".jpeg", ".gif", ".webp")):
attachments_html += (
f''
)
else:
attachments_html += (
f''
)
messages_html += f"""
{content}
{attachments_html}
"""
if not messages_html:
messages_html = 'Aucun message dans ce ticket.
'
return f"""
Transcript — Ticket #{ticket_info.get("channel_id", 0)}
{messages_html}
"""
def save_transcript(html_content: str, channel_id: int) -> str:
from config import DATA_DIR
transcripts_dir = DATA_DIR / "transcripts"
transcripts_dir.mkdir(parents=True, exist_ok=True)
path = transcripts_dir / f"ticket_{channel_id}_{int(datetime.now(timezone.utc).timestamp())}.html"
with open(path, "w", encoding="utf-8") as f:
f.write(html_content)
return str(path)