from __future__ import annotations
import html
from datetime import datetime, timezone
from tickets.data import TicketData
def _format_ts(dt_str: str) -> str:
try:
dt = datetime.fromisoformat(dt_str)
return dt.strftime("%d/%m/%Y %H:%M:%S")
except (ValueError, TypeError):
return dt_str
def generate_transcript(ticket: TicketData, guild_name: str = "") -> str:
now = datetime.now(timezone.utc).strftime("%d/%m/%Y %H:%M:%S")
messages_html = ""
for msg in ticket.messages:
content = html.escape(msg.content) if msg.content else ""
ts = _format_ts(msg.timestamp)
badge = 'STAFF' if msg.is_staff else ""
att_html = ""
for att in msg.get("attachments", []) if hasattr(msg, "attachments") else msg.attachments:
if any(att.lower().endswith(ext) for ext in (".png", ".jpg", ".jpeg", ".gif", ".webp")):
att_html += f''
else:
att_html += f''
messages_html += f"""
"""
if not messages_html:
messages_html = 'Aucun message.
'
return f"""
Transcript — Ticket #{ticket.channel_id}
{messages_html}
"""