Mathis
57b6f09dd7
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New minimal ticket system (dev only): - Panel with create ticket button (Components V2, no accent colors) - Category selection via dropdown or direct modal (1 cat) - Ticket channel creation with permissions, staff role, welcome message - Close flow: staff check, transcript HTML (dark theme), log, auto-delete - /ticket setup, /ticket config (interactive panel) - Storage: JSON per-ticket + config.json (singleton pattern) - Modular architecture: data.py, storage.py, ui.py, transcript.py, cog.py - Removed old modmail system
119 lines
3.6 KiB
Python
119 lines
3.6 KiB
Python
from __future__ import annotations
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from dataclasses import dataclass, field
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from enum import Enum
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class TicketStatus(str, Enum):
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OPEN = "open"
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CLOSED = "closed"
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@dataclass
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class TicketCategory:
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id: str
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name: str
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emoji: str = ""
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description: str = ""
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staff_role_id: int | None = None
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discord_category_id: int | None = None
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def to_dict(self) -> dict:
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return {
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"id": self.id,
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"name": self.name,
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"emoji": self.emoji,
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"description": self.description,
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"staff_role_id": self.staff_role_id,
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"discord_category_id": self.discord_category_id,
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}
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@classmethod
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def from_dict(cls, data: dict) -> TicketCategory:
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return cls(**{k: v for k, v in data.items() if k in cls.__dataclass_fields__})
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@dataclass
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class TicketMessage:
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author_id: int
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author_name: str
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content: str
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timestamp: str
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attachments: list[str] = field(default_factory=list)
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is_staff: bool = False
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@dataclass
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class TicketData:
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channel_id: int
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guild_id: int
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user_id: int
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category_id: str
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status: TicketStatus = TicketStatus.OPEN
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created_at: str = ""
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closed_at: str | None = None
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closed_by: int | None = None
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messages: list[TicketMessage] = field(default_factory=list)
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reason: str = ""
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def to_dict(self) -> dict:
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return {
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"channel_id": self.channel_id,
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"guild_id": self.guild_id,
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"user_id": self.user_id,
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"category_id": self.category_id,
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"status": self.status.value,
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"created_at": self.created_at,
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"closed_at": self.closed_at,
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"closed_by": self.closed_by,
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"messages": [
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{
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"author_id": m.author_id,
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"author_name": m.author_name,
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"content": m.content,
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"timestamp": m.timestamp,
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"attachments": m.attachments,
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"is_staff": m.is_staff,
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}
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for m in self.messages
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],
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"reason": self.reason,
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}
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@classmethod
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def from_dict(cls, data: dict) -> TicketData:
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messages = [TicketMessage(**m) for m in data.pop("messages", [])]
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data["status"] = TicketStatus(data.get("status", "open"))
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data.pop("transcript_path", None)
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data.pop("rating", None)
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data.pop("feedback", None)
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return cls(messages=messages, **{k: v for k, v in data.items() if k in cls.__dataclass_fields__})
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@dataclass
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class GuildTicketConfig:
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guild_id: int
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enabled: bool = False
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categories: list[TicketCategory] = field(default_factory=list)
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staff_role_id: int | None = None
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log_channel_id: int | None = None
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panel_channel_id: int | None = None
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panel_message_id: int | None = None
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transcript_enabled: bool = True
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def to_dict(self) -> dict:
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return {
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"guild_id": self.guild_id,
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"enabled": self.enabled,
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"categories": [c.to_dict() for c in self.categories],
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"staff_role_id": self.staff_role_id,
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"log_channel_id": self.log_channel_id,
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"panel_channel_id": self.panel_channel_id,
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"panel_message_id": self.panel_message_id,
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"transcript_enabled": self.transcript_enabled,
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}
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@classmethod
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def from_dict(cls, data: dict) -> GuildTicketConfig:
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categories = [TicketCategory.from_dict(c) for c in data.pop("categories", [])]
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return cls(categories=categories, **{k: v for k, v in data.items() if k in cls.__dataclass_fields__})
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